연구동향 분석

셀프서비스 기술의 품질차원과 고객만족의 관계

이정호 2019년

논문상세정보
인용/피인용
' 셀프서비스 기술의 품질차원과 고객만족의 관계' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • Customer Satisfaction
  • Mediating Effect
  • Quality Factor
  • selfservicetechnology
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
1,660 0

0.0%

' 셀프서비스 기술의 품질차원과 고객만족의 관계' 의 참고문헌

  • Whence Consumer Loyalty?
  • Using the Diffusion of Innovation Concept to Explain the Factors That Contribute to the Adoption Rate of E-journal Publishing
  • Understanding changes in belief and attitude toward information technology usage : A theoretical model and longitudinal test
  • Toward a Conceptualization of Customer Productivity : The Customer’s Perspective on Transforming Customer Labor into Customer Outcomes Using Technology-Based Self-Service Options
    Anitsal, I. [2007]
  • The Prediction of Internet Utilization Behavior of Undergraduate Agricultural Students: An Application of the Theory of Planned Behavior
  • The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations
  • The Measurement of User Satisfaction with Question Answering System
    Ong, C. S. [2009]
  • The Impacts of Information Quality and System Quality on Users’Continuance Intention in Information-Exchange Virtual Communities : An Empirical Investigation
  • The Effects of Information Overload on Consumers’ Subjective State towards Buying Decision in the Internet Shopping Environment
    Chen, Y. C. [2009]
  • The DeLone and McLean model of information systems success : A ten-year update
  • Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming
  • Service Quality and Productivity : A Synergistic Perspective
  • Self-Service Technology Adoption : Comparing Three Technologies
  • Self-Service Technologies : Understanding Customer Satisfaction with Technology-based Service Encounters
  • Reconsidering Baron and Kenny : Myths and truths about mediation analysis
    Zhao, X. [2010]
  • Multivariate Data Analysis with Readings
    Hair, J. F. [2006]
  • Measuring KMS Success : A Respecification of the de Lone and McLean’s Model
    Wu, J. H. [2006]
  • Insight into Service Operations Management : A Research Agenda
  • Exploring the Intention to Continue Using Web-Based Self-Service
    Tseng, S. [2015]
  • Evaluating structural equation models with unobservable variables and measurement error
    Fornell, C. [1981]
  • Enjoy! Hedonic Consumption and Compliance with Assertive Messages
    Kronrod, A. [2012]
  • E-Service and the Consumer
    Rust, R. T. [2001]
  • Consumer Dissatisfaction with Self-Service Technologies: An Empirical Exploration of its Antecedents
  • Consequences of Forcing Consumers to Use Technology-Based Self-Service
  • Asymptotic Intervals for Indirect Effects in Structural Equations Models
  • Antecedents and Consequences of Service Quality in Consumer Evaluation of Self-service Internet Technologies
  • Analysis of User and Non-users of Smartphone Applications
  • An Empirical Study of the Relationship between a Self-Service Technology Investment and Firm Financial Performance
    Hung, C. S. [2012]
  • Age-related Differences in Responses to Affective vs. Rational Ads for Hedonic vs. Utilitarian Products
    Drolet, A. [2007]
  • Adapting the Technology Acceptance Model to Evaluate the Innovative Potential of E-learning systems
    Persico, D. [2014]
  • A Theoretical Integration of User Satisfaction and Technology Acceptance
  • A Knowledge Management Success Model : Theoretical Development and Empirical Validation
  • A Consumer Perspective of E-Service Quality
    Zhang, X. [2005]