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소매점의 품질노력과 관계마케팅노력이 관계성과의 관계에서 감사의 인과적 역할

민대규 서가뢰 최철재 2019년

논문상세정보
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' 소매점의 품질노력과 관계마케팅노력이 관계성과의 관계에서 감사의 인과적 역할' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • Large Discount Store
  • Relationship Performance
  • Relationship Quality
  • Retail Quality Efforts
  • Retail Relationship Marketing Efforts
  • 관계성과
  • 관계품질
  • 대형할인점
  • 소매점관계마케팅노력
  • 소매점품질노력
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 소매점의 품질노력과 관계마케팅노력이 관계성과의 관계에서 감사의 인과적 역할' 의 참고문헌

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    전현모 [2009]
  • 소매점의 지각된 관계투자와 관계품질 및 고객충성도 관계에서 정서의 인과적 역할
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    조형래 [2018]
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    Correia, S. [2014]
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  • The loyalty effect
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  • The Psychology of Gratitude
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  • The Mny Fatures of Contract
    MacNeil IR [1974]
  • The Loyalty Effect: The Relationship Between Loyalty and Profits
  • The Impact of Social Influence and Role Expectations Shopping Center Patronage Intentions
  • The Impact of Customer Satisfaction and Relationship Quality on Customer Retention : A Critical Reassessment and Model Development
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  • The Commitment-Trust Theory of Relationship Marketing
  • The Chain Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty
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  • Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics
  • SERVQUAL : a multiple-item scale for measuring consumer perceptions of service quality
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    Yi, Youjae [1990]
  • Retailing Management
    Levy, M. [2007]
  • Relationship Mmarketing and the Consumer
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  • Relational Benefits in Services Industries: The Customer's Perspective
  • Price, Quality, and Trust: Inter-Firm Relations in Britain and Japan
    Sako M. [1992]
  • Price Fairness, Satisfaction, and Trust as Antecedents of Purchase Intentions Towards Organic Food
  • Predictors of Relationship Quality for Luxury Restaurants
    Meng, J. [2008]
  • Predictors of Relationship Quality and Relationship Outcomes in Luxury Restaurants
    Kim, W. G. [2006]
  • Networks: Between Markets and Hierarchies
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    Yuksel, A. [2002]
  • Measurement and Evaluation of Satisfaction Processes in Retail Settings
  • Managing Customers as Investments: The Strategic Value of Customers in the Long Run
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  • Is Gratitude a Moral Affect?
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  • Investments in Consumer Relationships : A Cross-Country and Cross-Industry Exploration
    De Wulf, K. [2001]
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  • Gratitude versus Entitlement : A Dual Processmodel of the Profitability Implications of Customer Prioritization
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  • Gender as a Moderator of Reciprocal Consumer Behaviour
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  • Examination of Restaurant Quality, Relationship Benefits, and Customer Reciprocity From the Perspective of Relationship Marketing Investments
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  • Does Relationship Marketing Age Well?
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  • Developing Buyer-Seller Relationships
    Dwyer RF [1987]
  • Determinants of Long-term Orientation in Buyer-Seller Relationship
    Ganesan, S. [1994]
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    Yoo, B. [2000]
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  • Advances Consumer Research, Vol.11
  • A dynamic process model of service quality: From expectations to behavioral intentions
  • A Study of Price and Quality in Service Operations
    Chen, I. J. [1994]
  • A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction
  • A Cstomer–Service Worker Relationship Model
    Bove, L L [2000]
  • A Critique of the Issues and Theoretical Assumptions in Service Quality Measurement in the Lodging Industry : Time to Move the Goal-Posts?
    Ekinci, Y. [1998]
  • A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions