연구동향 분석

고객지향성이 직무복잡성과 직무성과에 미치는 효과: 비선형성과 직무자원의 조절효과

한계숙 2019년

논문상세정보
인용/피인용
' 고객지향성이 직무복잡성과 직무성과에 미치는 효과: 비선형성과 직무자원의 조절효과' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • Job Complexity
  • Job Resource
  • customer-orientation
  • job performance
  • nonlinear relationship
  • 고객지향성
  • 비선형성
  • 직무복잡성
  • 직무성과
  • 직무자원
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 고객지향성이 직무복잡성과 직무성과에 미치는 효과: 비선형성과 직무자원의 조절효과' 의 참고문헌

  • Work stress and social support
  • When Should the Customer Really Be King? On the Optimum Level of Salesperson Customer Orientation in Sales Encounters
    Homburg, C. [2011]
  • Using the Job Demands-Resources Model to Predict Burnout and Performance
  • The Service Encounter: Managing Employee/Customer Interaction in Service Business
  • The SOCO scale : A measure of the customer orientation of salespeople
    Saxe, R. [1982]
  • The Relationship of Internal and External Commitment Foci to Objetive Job Performance Measures
  • The Impact of the Customer Orientation of Call Center Employees on Customers’ Affective Commitment and Loyalty
    Dean, A. M. [2007]
  • The Empowerment Process: Integrating Theory and Practice
  • The Customer Orientation of Service Workers: Personality Trait Effects on Self and Supervisor Performance Rating
  • Task Complexity: A Review and Analysis
  • Stress, Coping, and Social support Processes: Where Are We? What Next?
    Thoits, P. [1995]
  • State or trait : Effects of Positive Mood on Pro social Behaviors at Work
  • Salesperson Adaptive Selling Behavior and Customer Orientation
  • Psychology of Work Behavior
  • Personal Selling and Sales Management: A Relationship Marketing Perspective
  • Performance Productivity and Quality of Frontline Employees in Service Organizations
    Singh, J. [2000]
  • Performance Implications of Adopting a Customer-Focused Sales Campaign
    Kumar, V. [2008]
  • Organizational Behavior
  • Multiple regression: Testing and interpreting interactions
  • Misleading Heuristics for Moderated Multiple Regression Models
    Irwim, J. R [2001]
  • Mediating, Interactive and Non-Linear Effects in Service Quality and Satisfaction Research
  • Managing the co-creation of value
  • Managing Customer and Organizational Complexity in Sales Organizations
    Schmitz, C. [2014]
  • Making Sales Technology Effective
  • Leadership Propensity and Sales Performance Among Sales Personnel and Managers in a Specialty Retail Store Setting
  • Job burnout
    Maslach, C. [2001]
  • Job Satisfaction and Organizational Commitment in Relation to Work Performance and Turnover Intentions
  • Job Demands, Job Decision Latitude and Mental Strain: Implications for Job Redesign
  • Handbook of Industrial and Organizational Psychology
    Locke, E. A [1976]
  • Handbook of Business-to Business Marketing
    Singh, J. [2012]
  • Future Themes in Sales and Sales Management : Complexity, Collaboration, and Accountability
  • Exploring the Linear and Quadratic Effects of Customer and Competitor Orientation on Export Performance
  • Exploratory Navigation and Salesperson Performance: Investigating Selected Antecedents and Boundary Conditions in High Technology and Financial Services Contexts
  • Determinant of Innovative Behavior: A Path Model of Individual Innovation in the Workplace
  • Customer Profitability in a Supply Chain
    Niraj R. [2001]
  • Customer Orientation : Effects on Customer Service Perceptions and Outcome Behaviors
    Brady, M. [2001]
  • Balancing Acquisition and Retention Resources to Maximize Customer Profitability
  • Alternative Conceptualization of the Relationship Between Voluntary Turnover and Organizational Performance
    Shaw, J. D. [2005]
  • A Framework for Studying Personality in the Stress Process
    Bolger, N. [1995]