논문상세정보
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- 저자 권익현 김희영
- 제어번호 106012426
- 학술지명 소비문화연구
- 권호사항 Vol. 21 No. 4 [ 2018 ]
- 발행처 한국소비문화학회
- 발행처 URL http://www.kcca1997.org
- 자료유형 학술저널
- 수록면 67-91
- 언어 Korean
- 출판년도 2018
- 등재정보 KCI등재
- 판매처
유사주제 논문( 0)
' 심적 시뮬레이션이 서비스실패에 대한 소비자 반응에 미치는 영향' 의 참고문헌
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서비스 실패 상황에 따른 효과적인 복구전략의 개발김나민 [2007]
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고객관계관리박찬욱 [2014]
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Understanding the Effects of Process-Focused vs. Outcome-Focused Thought in Response to AdvertisingEscalas, Jennifer E. [2004]
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The Motivating Function of Thinking About the Future : Expectations Versus FantasiesOettingen, Gabriele [2002]
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The Illusion of Delayed Incentives : Evaluating Future Effort-Money TransactionsSoman, Dilip [1998]
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The Effects of Mental Simulation on Coping with Controllable Stressful EventsRivkin, Inna D. [1999]
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Temporal Construal and Time-Dependent Changes in PreferenceTrope, Yaacov [2000]
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Service Breakdown : The Road to RecoveryBell, Chip R. [1987]
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Self-Generated Validity and Other Effects of Measurement on Belief, Attitude, Intention, and BehaviorFeldman, Jack M. [1988]
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Mental Simulation and Preference Consistency over Time : The Role of Process-Versus Outcome-Focused ThoughtsZhao, Min [2007]
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Mental Simulation and Category Knowledge Affect Really New Product Evaluation through TransportationNielsen, Jesper H. [2018]
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Managing Consumer Uncertainty in the Adoption of New Products : Temporal Distance and Mental SimulationCastano, Raquel [2008]
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Levels of Processing: A Framework for Memory ResearchCraik, Fergus I. M. [1972]
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From Thought to Action : Effects of Process-Versus Outcome-Based Mental Simulations on PerformancePham, Lien B. [1999]
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Equity and disconfirmation perceptions as influences on merchant and product satisfactionOliver, Richard L. [1989]
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Effort Invested in Vain : The Impact of Effort on the Intensity of Disappointment and Regretvan Dijk, Wilco W. [1999]
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Customer evaluations of service complaint experiences: implications for relationship marketingTax, Stephen S. [1998]
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Coping and the Simulation of EventsTaylor, Shelley E. [1989]
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Consumer Involvement Profiles : A New Practical Approach to Consumer InvolvementKapferer, Jean-Noël [1985]
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Beyond Valence in Customer Dissatisfaction : A Review and New Findings on Behavioral Responses to Regret and Disappointment in Failed ServicesZeelenberg, Marcel [2004]
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Antecedents to Customer Expectations for Service RecoveryKelley, Scott W. [1994]
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A Model of Customer Satisfaction with Service Encounters Involving Failure and RecoverySmith Amy K. [1999]