텔레마케터와 고객의 성별 이 서비스 추천에 미치는 영향
활용도 Analysis
논문 Analysis
연구자 Analysis
저자
박상준
이영란
문가경
변지연
제어번호
105976449
학술지명
고객만족경영연구
권호사항
Vol.
20
No.
4
[
2018
]
발행처
한국고객만족경영학회
발행처 URL
http://www.kcsma.or.kr
자료유형
학술저널
수록면
109-122
언어
Korean
출판년도
2018
등재정보
KCI등재
판매처
'
텔레마케터와 고객의 성별 이 서비스 추천에 미치는 영향' 의 참고문헌
‘콜센터 텔레마케터 여성비정규직 인권상황 실태조사’결과 발표 및 정책토론회 개최
The social psychology of intergroup relations
The Viability of Alternative Call Center Production Models
The Sex of the Service Provide : Does it Influence Perceptions of Service Quality?
The Service Encounter : Diagnosing Favorable and Unfavorable Incidents
The Role of Nonverbal Communication in Service Encounters
The Effect of Looking Behavior on Perceptions of a Communicator's Credibility
Social Ties and Word-of-Mouth Referral Behavior
Sex-Typed Service Images : An Empirical Investigation of Self-Service Variables
Sex Roles and Consumer Perceptions of Promotions, Products, and Self : What Do We Know and Where Should We Be Headed?
Nonverbal Communication and the Library Reference Interview
Nonverbal Behaviors, Persuasion, and Credibility
Nonverbal Behavior and Communkation
Integrating Evolutionary and Social Exchange Perspectives on Relationship : Effects of Gender, Self-Appraisal, and Involvement Level on Mate Selection Criteria
Impact of Employee Gender and Job Congruency on Customer Satisfaction
Homophily-Heterophily : Relational Concepts for Communication Research
Evaluation Service Encounter : The Effects of Physical Surroundings and Employer Responses
Employee and Customer Perceptions of Service in Banks : Replication and Extension
Effects of Perceived Physical Attractiveness on Females’Facial Displays and Affect
Customer obsession: Your Roadmap to Profitable CRM
Contact Employees : Relationships Among Workplace Fairness, Job Satisfaction and Prosocial Service Behaviors
Cognition: Theory and Application
Assessing Sex Differences and Similarities in Mate Preferences : Above and Beyond Demand Characteristics
Anxiety Correlates of Sex‐Role Identity
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텔레마케터와 고객의 성별 이 서비스 추천에 미치는 영향'
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