Exploration of Service Improvement Based on a Content Analysis of Consumer Reviews
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저자
박경배
하성호
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제어번호
105975286
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학술지명
인터넷전자상거래연구
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권호사항
Vol.
18
No.
6
[
2018
]
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발행처
한국인터넷전자상거래학회
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자료유형
학술저널
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수록면
233-253
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언어
English
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출판년도
2018
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등재정보
KCI등재
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판매처
'
Exploration of Service Improvement Based on a Content Analysis of Consumer Reviews' 의 참고문헌
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“Probability Blindness” and Last-minute Booking of Hotel Rooms: The Case of Bayesian Updating
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What can big data and text analytics tell us about hotel guest experience and satisfaction?
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Twitter mood predicts the stock market
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TripBarometer by TripAdvisor
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Tried and tested : The impact of online hotel reviews on consumer consideration
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The role of cybermediaries in reputation building and price premiums in the online hotel market
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The problem of information overload in business organisations : a review of the literature
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The market valuation of internet channel additions
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The influence of user-generated content on traveler behavior : An empirical investigation on the effects of e-word-of-mouth to hotel online bookings
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The impact of online user reviews on hotel room sales
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The impact of online reviews on hotel booking intentions and perception of trust
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The future of hotel electronic distribution : Expert and industry perspectives
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The effect of word of mouth on sales : Online book reviews
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The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : A text mining approach
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Structural topic models for open-ended survey responses
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Self-selection and information role of online product reviews
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Revenue management's renaissance : A rebirth of the art and science of profitable revenue generation
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Responding to negative online reviews : The effects of hotel responses on customer inferences of trust and concern
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Probabilistic topic models
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Probabilistic topic models
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Political communication and influence through microblogging-an empirical analysis of sentiment in twitter messages and retweet behavior
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Political cleavages within industry : firm-level lobbying for trade liberalization
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On revenue management and last minute booking dynamics
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New consumer behavior : A review of research on eWOM and hotels
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Mining online reviews for predicting sales performance : A case study in the movie domain
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Mining meaning from online ratings and reviews : Tourist satisfaction analysis using latent dirichlet allocation
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Mining marketing meaning from online chatter: Strategic brand analysis of big data using latent Dirichlet allocation
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Latent dirichlet allocation
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Internet forums as influential sources of consumer information
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Internet discussions as a source for consumer product customer involvement and quality information : an exploratory study
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Information mining-Reflections on recent advancements and the road ahead in data, text, and media mining
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How has electronic travel distribution been transformed? A test of the theory of newly vulnerable markets
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Hedonic motivations and the effectiveness of risk perceptions-Oriented revenue management policies
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From tweets to polls: Linking text sentiment to public opinion time series
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Exploring the value of online product reviews in forecasting sales : The case of motion pictures
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Effects of word-of-mouth versus traditional marketing : findings from an internet social networking site
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Designing ranking systems for hotels on travel search engines by mining user-generated and crowdsourced content
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Deriving the pricing power of product features by mining consumer reviews
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Computer-assisted text analysis for comparative politics
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Computer-assisted reading and discovery for student generated text in massive open online courses
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Assessment of service quality in the hotel industry
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A storytelling perspective on online customer reviews reporting service failure and recovery
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A model of text for experimentation in the social sciences
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A comparative analysis of major online review platforms : Implications for social media analytics in hospitality and tourism
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Exploration of Service Improvement Based on a Content Analysis of Consumer Reviews'
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