판매원의 고객관점과 영업관점의 영업철학이 고객 만족도와 충성도에 미치는 영향
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저자
정연승
노원희
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제어번호
105964741
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학술지명
商品學硏究
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권호사항
Vol.
36
No.
6
[
2018
]
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발행처
한국상품학회
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발행처 URL
http://www.kacst.or.kr
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자료유형
학술저널
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수록면
111-118
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언어
Korean
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출판년도
2018
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등재정보
KCI등재
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판매처
'
판매원의 고객관점과 영업관점의 영업철학이 고객 만족도와 충성도에 미치는 영향' 의 참고문헌
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When"The Show Must Go On" : Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery
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When Does (Mis)Fit in Customer Orientation Matter for Frontline Employees’ Job Satisfaction and Performance?
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Trust Earning Perceptions of Sellers and Buyers
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The Selling Orientation-Customer Orientation(SOCO)Scale : A Proposed Short Form
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The SOCO Scale: A Measure of the Customer Orientation for Salespeople
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The Relevance of Ethical Salesperson Behavior on Relationship Quality : The Pharmaceutical Industry
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The Influence of Coworker Feedback on Salespeople
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The Effect of a Market Orientation Business Profitability
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Self-Monitoring Processes
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Relationship Quality and Purchase Intention and Behavior : The Moderating Impact of Relationship Strength
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Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems
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Motivation Salesperson Customer Orientation : Insights from the Job Characteristics Model
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Modeling Service Friendship and Customer Compliance in High-Contact Service Relationships
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Measuring the Importance of Ethical Situations as a Source of Role Conflict : A Survey of Salespeople, Sales Managers, and Sales Support Personnel
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Marketing Management: Anlaysis, Planning, Implementation and Control
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Legal Dimensions of Salesperson's Statements: A Review and Managerial Suggestions
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Learning Orientation, Working Smart, and Effective Selling
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Internal benefits of service-worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviors
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Going to extremes : managing service encounters and assessing provider performance
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Exploring Salespersons’s Customer Orientation as a Mediator of Organizational Culture’s Influence on Buyer-Seller Relationship
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Ethical Dilemmas Faced in the Selling of Complex Services : Significant Others and Competitive Pressures
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Ethical Challenges in the Two Main Segments of the Insurance Industry : Key Considerations in the Evolving Financial Services Marketplace
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Effects of Ethical Sales Behavior, Expertise, Corporate Reputation, and Performance on Relationship Quality and Loyalty
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Effectiveness in Sales Interactions: A Contingency Framework
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Determinants of trust in a service provider : the moderating role of length of relationship
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Determinants and Consequences of Ethical Behavior: An Empirical Study of Salespeople
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Are Good Soldiers Good? Exploring the Link between Organization Citizenship Behavior and Personal Ethics
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Analyzing the Ethical Decision Making of Sales Professionals
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Adaptive Selling:Conceptualization, Measurement, and Nomological Validity
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A National Customer Satisfaction Barometer : The Swedish Experience
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판매원의 고객관점과 영업관점의 영업철학이 고객 만족도와 충성도에 미치는 영향'
의 유사주제(
) 논문