대면채널 판매원의 정서적 공감능력이 CRM성과와 판매성과에 미치는 영향: 고객 지향성의 영향력을 중심으로
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저자
이준섭
손정민
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제어번호
105928936
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학술지명
마케팅관리연구
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권호사항
Vol.
23
No.
4
[
2018
]
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발행처
한국마케팅관리학회
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발행처 URL
http://www.kmma.re.kr
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자료유형
학술저널
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수록면
95-115
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언어
Korean
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출판년도
2018
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등재정보
KCI등재
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판매처
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대면채널 판매원의 정서적 공감능력이 CRM성과와 판매성과에 미치는 영향: 고객 지향성의 영향력을 중심으로' 의 참고문헌
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영업사원의 성과지향적 목표성향이 판매성과에 미치는 영향: 성과 접근적과 성과회피적 목표지향성을 중심으로
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When Does Salespeople’s Customer Orientation Lead to Customer Loyalty? The Differential Effects of Relational and Functional Customer Orientation
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The effect of a market orientation on business profit ability
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The customer orientation of service workers : Personality trait effects on self-and supervisor performance ratings
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The SOCO scale: A measure of the customer orientation of salespeople
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The Role of Customer Orientation as a Moderator of the Job Demand Burnout Performance Relationships : A Surface Level Trait Perspective
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The Effect of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study
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The Contribution of Empathy to Justice and Moral Judgment
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Self-efficacy and Work-related Performance:A Meta-analysis
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Salesperson Listening in the Extended Sales Relationship : An Exploration of Cognitive, Affective, and Temporal Dimensions
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Salesperson Adaptive Selling Behavior and Customer Orientation : A Meta-Analysis
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Marketing service: Competing through quality
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Market orientation : antecedents and consequences
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Linking Customer Assets to Financial Performance
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Inclusive Cultural Empathy for Successful Global Leadership
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Implementing a customer relationship strategy : the symmetric impact of poor versus excellent execution
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How Sales Strategy Translates into Performance : The Role of Salesperson Customer Orientation and Value-Based Selling
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Friends, Business people, and Relationship Roles : A Conceptual Framework and a Research Agenda
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Factors Influencing the Effectiveness of Relationship Marketing : A Meta-Analysis
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Excitement at the Mall : Determinants and Effects on Shopping Response
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Examining Empathy in Medical Encounters: An Observational Study Using the Empathic Communication Coding System
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Ensuring Greater Satisfaction by Engineering Salesperson Response to Customer Emotions
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Empathy, Communication, and Prosocial Behavior
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Empathic Processing : Its Cognitive and Affective Dimensions and Neuroanatomical Basis
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Effectiveness in Sales Interactions: A Contingency Famework
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Customer Evaluation of Service Employee’s Customer Orientation : Extension and Application
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Cross-Functional Issues in the Implementation of Relationship Marketing Through Customer Relationship Marketing
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Corporate identity, customer orientation and performance of SMEs: Exploring the linkages
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Balancing Acquisition and Retention Resources to Maximize Customer Profitability
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An Examination of the Relationships Between Retail Work Environments, Salesperson Selling Orientation-Customer Orientation and Job Performance
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Adopting Customer Relationship Management Technology
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Adaptive Selling:Conceptualization, Measurement, and Nomological Validity
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Adaptive Selling Behavior Revisited: An Emoirical Examination of Learnning Orientation, Sales Performance and Job Satisfaction
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대면채널 판매원의 정서적 공감능력이 CRM성과와 판매성과에 미치는 영향: 고객 지향성의 영향력을 중심으로'
의 유사주제(
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