연구동향 분석

“대학 교육기관 교육서비스 품질에 대한 한국,일본,몽골과 중국의 경쟁모델 비교,”

박강희 박상규 강만수 2012년

논문상세정보
    • 저자 박강희 박상규 강만수
    • 제어번호 105002542
    • 학술지명 통계연구
    • 권호사항 Vol. 17 No. 1 [ 2012 ]
    • 발행처 통계청
    • 자료유형 학술저널
    • 수록면 96-121
    • 언어 Korean
    • 출판년도 2012
    • 등재정보 KCI등재
    • 판매처
    유사주제 논문( 0)
인용/피인용

' “대학 교육기관 교육서비스 품질에 대한 한국,일본,몽골과 중국의 경쟁모델 비교,”' 의 참고문헌

  • 학생생활 만족도에 대한 영향요인 연구 - 고객만족관점을 중심으로-,
    이덕로 산학경영연구 15 1-24 [2002]
  • 패밀리레스토랑 기대불일치가 고객행동에 미치는 영향
    손재근 외식경영연구 12 2 115-131 [2009]
  • 지상지향성과 영향요인과 결과의 인과관계
    이용기 경영학연구 27 3 729-757 [1998]
  • 지각된 서비스품질과 지각된 가치가 고객만족과 재구매의도에 미치는 영향.
    황진수 [2003]
  • 온라인소비자들의 가치, 신뢰, 만족, 몰입 및충성도간의 구조적 관계에 관한 연구
    박영봉 소비문화연구 8 3 43-61 [2005]
  • 서비스품질과 서비스가치
    이학식 한국마케팅저널 1 2 77-99 [1999]
  • 대학교육서비스품질이 학생만족에 미치는 영향에 관한 연구 : C대학을 중심으로
    송찬호 [2006]
  • 대학교육 서비스품질, 학교브랜드 및 취업과 학생의 만족도, 충성도의 영향관계
  • 대학 환경특성이 전반적 서비스품질, 서비스가치와 학생만족에 미치는 영향
    이용기 아시아마케팅저널 4 1 5-100 [2002]
  • 대학 실용음악 교육프로그램의 요구와 운영 실태에 관한 분석
    박선영 [2007]
  • 기내 수행 서비스 품질, 지각된 가치, 만족,행동 의도간 인과관계에 관한 연구 - 경쟁모델 비교연구 -
    최환석 관광학연구 34 5 243-264 [2010]
  • 국내은행산업에서 브랜드 애호도에 대한 경쟁모델 메카니즘
    하홍열 고객만족경영연구 12 3 1-19 [2010]
  • 관광교육 서비스 평가, 만족, 행동의도에 관한 연구
    최규환 소비문화연구 8 1 135-152 [2005]
  • loring the Foundation of Trust
    Michell, P. Journal of Marketing Management 14 1/3 159-172 [1998]
  • Why we buy what we buy : A theory of consumption values
    Sheth, J. N. Journal of Business Research 22 159-170 [1991]
  • When Does a College Deserve to be Called High Quality? Improving Teaching and Institutional Quality, Current Issues in Higher Education
  • Value-percept disparity: An alternative to the disconfirmation of expectations theory of consumer satsfaction
    Westbrook, R. A. Advances in consumer research 94-99 [1983]
  • Using multivariate statistics(4th ed)
  • Using multivariate statistics
  • Ther Commitment-Trust Theory of Relationship Marketing
    Morgan, R. F. Journal of Marketing 58 3 20-38 [1994]
  • The role of perceived risk in the quality-value relationship : A study in a retail environment
    Sweeney, C. J. Journal of Retailing 75 1 77-105 [1999]
  • The measurement and analysis of college student satisfaction
    Betz, E. L. Measurement and Evaluation in Guidance 3 110-118 [1970]
  • The drivers of Customer satisfaction and loyalty : Cross-industry findings from Denmark
    Martensen, A. Total Quality Management 11 544-553 [2000]
  • The behavioral consequences of service quality
    Zeithaml, V. A. Journal of Marketing 60 31-46 [1996]
  • The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers' Behavioral Intentions
    Petrick, F. James Journal of Travel Research 42 4 397-407 [2002]
  • The Role of Affective States and Locus of Attribution in Evaluations of Service
    Young, S. Canadian Journal of Administrative Sciences 13 3 216-225 [1996]
  • The Quality of economic output: Empirical generalizations about its distribution and relationship to market share
    Fornell Claes Marketing Science 14 3 G203-G211 [1995]
  • The Outsourcing of Training and Develpment : Factors Impacting Client Satisfaction
    Gainey, T. W. Journal of Management 29 2 207-229 [2003]
  • The Impact of Television Advertising : Learning without Involvement
    Krugman, E. Herbert The Public Opinion Quarterly 29 3 349-356 [1965]
  • The Development of HEdPERF : A New Measuring Instrument of Service Quality for the Higher Education Sector
    Abdullah, F. International Journal of Consumer Studies 30 6 569-581 [2006]
  • Technical Complexity and Consumer Knowledge as Moderators of Service Quality Evaluation in The Automoblile Service Industry
    Andaleeb, S. S. Journal of Retailing 70 4 367-381 [1994]
  • Taking into account the strength of an alternative hypothesis
    McKenzie, C. R. M. Journal of Experimental Psychology 24 3 771-792 [1998]
  • Structural Equation Modeling in Practice:A Review and Recommended Two-Step Approach
    Anderson,James C Psychological Bulletin 103 3 411-423 [1988]
  • Strategic marketing for educational institutions, 2nd edition
    Kotler, Philip - [1995]
  • Retail Relationships and Store Loyalty : A Multi-level Perspective
    Macintosh, Gerrard International Journal of Research in Marketing 14 5 487-497 [1997]
  • Removing the Contextual Lens : A Multinational, Multi-setting Comparison of Service Evaluation Models
    Brady, M. K. Journal of Retailing 81 3 215-230 [2005]
  • Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework
    Johnson, D. Michael The Journal of Consumer Research 21 4 695-707 [1995]
  • Price, Product Information, and Purchase Intention : An Empirical Study
    Chang T. Journal of the Academy of Marketing Science 22 1 16-27 [1994]
  • Multivariate Data Analysis(6th ed.)
  • Modelling and managing student loyalty : A study of a norwegian university college
    Nesset, Erit Scandinavian Journal of Educational Research 53 4 327-345 [2009]
  • Modeling and Managing Student Loyalty-An Approach Based on the Concept of Relationship Quality
    Thorsten Hennig-Thurau Journal of Service Research 3 4 331-344 [2001]
  • Measuring and Assessing Organization
  • Measuring Service Quality: A Reexamination and Extension
    Cronin, J. J. The Journal of Marketing 56 3 55-68 [1992]
  • Listening to the Customer's Voice: Examining Perceived Service Value among Business College Students
    LeBlanc,G International Journal of Educational Management 13 4 187-198 [1999]
  • Linking service quality, customer satisfaction, and behavioral intention
    Woodside A. G. J Health Care Mark 9 4 5-17 [1989]
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    최영렬 법경제학연구 4 2 215-246 [2007]
  • Exploratory and Confirmatory Factor Analysis: Understanding Concepts and Applications
  • Evaluating structural equation models with unobservable variables and measurement error
    Fornell, C. Journal of Marketing Research 18 39-50 [1981]
  • Effects of Price, Brand, Store Information on Buyers' Product Evaluations
    Dodds, William B. Journal of Marketing Research 28 307-319 [1991]
  • E-Satisfaction and E-Loyalty : A Contingency Framework
    Anderson, E. Rolph Psychology & Marketing 20 2 123-138 [2003]
  • Drivers of student satisfaction and student loyalty in a Australian University Setting
  • Do Chinese Trust Chinese? A Study of Chinese Buyers and Sellers in Malaysia
    Armstrong, Robert W. Journal of International Marketing 9 3 63-86 [2001]
  • Developing buyer-seller relationships
    Dwyer, F. R The Journal of Marketing 51 2 11-27 [1987]
  • Determinants of student loyalty in higher education: A tested relationship approach in Latin America
    Rojas-Mendez, Jose I. Latin American Business Review 10 1 21-39 [2009]
  • Determinants of Consumer Satisfaction with Education : Implications for College and University Administrators
    Chadwick, Kathy College and University 62 3 236-246 [1987]
  • Customer Value : The Next Source for Competitive Advantage
    Woodruff, B. Robert Academy of Marketing Science 25 2 139-153 [1997]
  • Customer Loyalty : Toward an Integrated Conceptual Framework
    Dick, A.S. Journal of the Academy of Marketing Science 22 2 99-113 [1994]
  • Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence
    Zeithaml, V. A. Journal of Marketing 52 2-22 [1988]
  • Assessing the effects of quality,value, and customer satisfaction onconsumer behavioral intentions in serviceenvironments
    Cronin, J. J. Journal of Retailing 76 2 193-218 [2000]
  • An assessment if the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions
    Taylor, A. Steven Journal of Retailing 70 2 163-178 [1994]
  • Amos 17.0 구조방정식: 원리와 실제
    배병렬 - [2009]
  • A multistage model of customers' assessments of service quality and value
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  • A framework for comparing customer satisfaction across individuals and product categories
    Johnson, D. Michael Journal of Economic Psychology 12 267-286 [1991]
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    Oliver, R. L. Journal of Marketing Research 17 460-469 [1980]
  • A Service Quality Model and Its Marketing Implications
    Grönroos Christian European Journal of Marketing 18 4 36-44 [1984]
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  • A Comparative Study Between UK and US : The Student Satisfaction in Higher Education and its Influential Factors
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