연구동향 분석

의료서비스에서 유형별 대기시간의 선행 및 결과변수

김수배 윤성욱 2007년

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' 의료서비스에서 유형별 대기시간의 선행 및 결과변수' 의 참고문헌

  • 지각된 대기시간과 서비스생산시간이 품질평가에 미치는 영향
    박유식 2 2 109-133 [1999]
  • 인지-감성소구의 광고평가에 대한 사전지식과 관여도의 상대적 역할
    황윤용 아시아마케팅저널 4 2 5- [2002]
  • 의료접점에서 대기시간이 서비스품질과 애호도에 미치는 영향
    윤성욱 5 1 1-22 [2003]
  • 요양병원 진료시스템에 따른 진료전문성, 편의성, 상호작용성의 역할 비교연구
    윤성욱 11 3 1-22 [2006]
  • 서비스품질과 서비스가치
    이학식 1 2 77-99 [1999]
  • 사회통계조사 보고서
    통계청 - [2005]
  • 병원서비스 이용자 불편사항 조사
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    이유재 107-137 [1996]
  • 고객재구매의도 결정요인에 관한 연구:고객가치, 고객만족, 전환비용, 대안의 매력도
    김상현 마케팅연구 17 2 25-55 [2002]
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    Taylor 38-48 [1994]
  • ″Waiting Time in Outpatient Care A Study of Divergent Perspectives
    Piper 401-403 [1989]
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    Davis M. M 21-34 [1994]
  • ″The Role of Involvement in Attention and Comprehension
    Celsi 210-224 [1988]
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    David H 113-123 [1985]
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  • ″Recent Attribution Research in Consumer Behavior ″ Journal of Consumer Research
    Folkes 14 548-565 [1988]
  • ″Prescription for the Waiting-in-line Blues
    Katz 44-53 [1991]
  • ″Perspectives on Queues Social Justice and the Psychology of Queuing
    Larson v-dec 895-904 [1987]
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    Jay R chrr w 360-371 [1981]
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    L 243-254 [1977]
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  • “대기시간이 서비스품질평가에 미치는 영향”
    박유식 15 1 1-25 [2000]
  • “Consumer Perceptions of Price A Means-End Model and Synthesis of Evidence ” Journal of Marketing
    Valarie A 2-22 [1988]
  • What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation
    Hui, Michael K 60 81-90 [1996]
  • Waiting Time and Decision Marketing: Is Time Like Money
    Leclerc, France 22 110-119 [1995]
  • The Temporal Context of Product Involvement ″ Journal of Consumer Research
    Richins 280-285 [1986]
  • Structural Equation Modeling in Practice
    Anderson 411-423 [1988]
  • Marketing Management
    Kotler, P. - [2006]
  • Managing Perceptions of Waiting Times in Service Queues
    Jones, Peter 7 5 47-61 [1996]
  • Effects of Waiting on Satisfaction with the Service: Beyond Objective Time Measures
    Pruyn, Ad 15 321-334 [1998]
  • Customer Service in Dental Offices: Analyses of Service Orientations and Waiting Time in Telephone Interactions With a Potential New Customer
    Ford, Wendy S. Zabava 12 2 149-172 [2000]
  • Consumer Self-Regulation in a Retail Environment
    Barbin. Barry J. 71 1 47-70 [1995]
  • Consumer Evaluation of Fast-food Services: A Cross-National Comparison
    Lee, Moonkyu 11 1 39-52 [1997]
  • Business Marketing: Under What Customer Value
    Anderson, James C 36-47 [1998]
  • A Cross-Sectional Test of the Effect and Conceptualization of Services Value
    Cronin, J. Josepth, Jr 11 6 375-391 [1997]
  • 2004년도 건강보험제도 국민만족도 조사
    서남규 142- [2004]
  • 2003년 사회통계조사 보고서
    통계청 - [2004]