고용유형에 따른 종업원 서비스지향성이 서비스성과에 미치는 상대적영향: 대구지역 패밀리레스토랑을 중심으로
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저자
유영진
이용기
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제어번호
104811405
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학술지명
호텔관광연구
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권호사항
Vol.
8
No.
1
[
2006
]
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발행처
한국호텔관광학회
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자료유형
학술저널
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수록면
79-90
(
12쪽)
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언어
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출판년도
2006
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등재정보
KCI등재
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판매처
'
고용유형에 따른 종업원 서비스지향성이 서비스성과에 미치는 상대적영향: 대구지역 패밀리레스토랑을 중심으로' 의 참고문헌
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호텔등급별 서비스지향성이 종업원만족에 미치는 영향
23 2 138-155
[2000]
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호텔기업의 서비스접점요원의 지각된 서비스지향성: 조직가치와 종업원태도 변수의 구조적 관계
16 693-721
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[1985]
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167-173
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Customer service orientation in managerial and non-managerial employees: An exploratory study
477-484
[2002]
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Combining personality and cognitive ability predictors for hiring service-oriented employees Journal of Business and Psychology
431-445
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Antecedents and Consequences of the Contact Employee's Service Orientation: From Personality Traits to Service Behaviors
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An examination of the relationships between retail work environments, salesperson selling orientation-customer orientation and job performance
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[2001]
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A Measure of the Customer Orientation of Salespeople Journal of Marketing Research
343-351
[1982]
'
고용유형에 따른 종업원 서비스지향성이 서비스성과에 미치는 상대적영향: 대구지역 패밀리레스토랑을 중심으로'
의 유사주제(
) 논문