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3차원 서비스 품질 모델을 이용한 고객 반응에 대한 연구: 특 1급 호텔 뷔페레스토랑을 중심으로

김지희 김학곤 한진수 2012년

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' 3차원 서비스 품질 모델을 이용한 고객 반응에 대한 연구: 특 1급 호텔 뷔페레스토랑을 중심으로' 의 참고문헌

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  • 호텔 뷔페 레스토랑의 서비스 품질이 고객 만족 및 충성도에 미치는 영향
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  • 호텔 레스토랑의 물리적 환경지각이 감정반응, 고객만족, 재구매 의도 및 추천의도에 미치는 영향
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