호텔 종업원의 고객 불만 인식에 관한 연구 - 직무스트레스의 매개효과를 중심으로 -
도현옥
2013년
' 호텔 종업원의 고객 불만 인식에 관한 연구 - 직무스트레스의 매개효과를 중심으로 -' 의 참고문헌
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박사
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박사
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박사
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지방정부 조직성과의 결정요인에 관한 연구 - 조직내 요인을 중심으로 -
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임파워먼트: 개념정립 및 실천방법모색
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관리자와 종사자간 성별과 직무태도의 관계 연구
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관광종사원 직무스트레스 척도 개발 연구
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개신교 사회복지기관 사회복지사의 자기효능감이 직무성과에 미치는 영향에 관한 연구이준효 [2008]
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社會的 支援과 性格特性이 職務스트레스와 職務態度에 미치는 影響梁鎭煥 [1992]
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“A Meta-Analysis and Conceptual Critique of Research on Role Ambiguity and Role Conflict in Work Settings
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on the Evaluation of Structural Equation Models
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Work motivation
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Total Life Stress : A Multi methods Validation of the Construct and Its Effects of Organizationally Values Outcomes and Withrawal Behavior
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The moderator–mediator variable distinction in social psychological research : Conceptual, strategic, and statistical considerations
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The impact of developmental experience, empowerment, and organizational support on catering service staff performance
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The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
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The Measurement of Organizational Commitment
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The Impact of Emotional Dissonance on OrganizationalCommitment and Intention to Turnover
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StructuralEquation Modeling in Practice: AReview and Recommended Two-StepApproach
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Structural Equations with Latent Variables
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Selected Determinants of Consumer Satisfaction & Complaint Reports
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Relationship Quality in Services Selling an Interpersonal Influence Perspective
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Psychology or Industrial Behavior
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Personnel Administration : An Experimental Skill Building Approach
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Perceived situational moderators of the relationship between subject role ambiguity and role strain
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Organizational Commitment. Job Satisfaction and Turnover among Psychiatric Technicians
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Managing Services Marketing
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Job Satisfaction, Organizational Committment, Turnover Intention Based on Meta-analytic Findings
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How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach
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Customer-Sales Associate Retail Relationship
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Customer and Employee Views of Critical Service Incidents
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Customer Benefits and Company Consequences of Customer-Salesperson Relationships in Retailing
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A review and meta-analysis of the antecedents, correlates and consequences of organizational commitment