호텔 서비스의 관계혜택이 고객만족, 전환의도 및 유지의도에 미치는 영향에 관한 연구 - 개인성향의 조절효과 검증 -
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호텔 서비스의 관계혜택이 고객만족, 전환의도 및 유지의도에 미치는 영향에 관한 연구 - 개인성향의 조절효과 검증 -' 의 참고문헌
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호텔식음료 업장의 고객관계해택의 중요도 지각
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박사
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특급관광호텔 고객이 지각하는 관계혜택, 관계품질, 행동의도의 관계분석
신용두
관광학연구 35 6 273-296
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인터넷 쇼핑몰에서의 관계효익이 고객충성도에 미치는영향에 관한 연구: 고객가치, 신뢰, 전환비용의 매개역할을 중심으로
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인터넷 쇼핑몰에서의 관계효익과 관계몰입이 화장품 소비자의 구전의도 및 재구매의도에 미치는 영향
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의류제품에 대한 감정적 반응이 태도형성에 미치는 영향
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관계혜택이 고객의 종업원가 식음료업장에 대한 만족, 그리고 고객충성도에 미치는 영향
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