연구동향 분석

관광지 요인, 관광지 이미지, 고객만족, 고객충성도 간의 관계에 관한 연구 - 통영 관광지 중심으로 -

김기호 정기한 신재익 2010년

논문상세정보
인용/피인용

' 관광지 요인, 관광지 이미지, 고객만족, 고객충성도 간의 관계에 관한 연구 - 통영 관광지 중심으로 -' 의 참고문헌

  • 호텔 서비스 품질이 고객만족과 재방문 추천의도에 미치는 영향 경주 G 호텔을 중심으로
    이귀옥 호텔경영학연구 13 2 17-35 [2004]
  • 해외관광지 이미지의 선후행변수에 관한 연구
    정기한 마케팅논집(Journal of Marketing Studies) 14 3 29-56 [2006]
  • 해양관광론
    정석중 - [2004]
  • 지역축제에 대한 사후이미지가 방문객 만족과 행동의도에 미치는 영향
    서철현 관광연구 16 2 14-18 [2001]
  • 전통문화구역 관광개발에 대한 지역주민의 관광영향 지각과 관광개발 태도 분석
    문창현 지역사회연구 15 4 143-165 [2007]
  • 전국 가고 싶은 섬 지정: 소･대 매물도 등대섬
  • 장소마케팅 전략의 문화적 개념과 방법론에 관한 고찰
    이무용 ( Mu Yong Lee ) 대한지리학회지 41 1 39-57 [2006]
  • 온라인 쇼핑몰에서 관계품질의 선·후행변수에 관한 연구
    정기한 인터넷전자상거래연구 8 3 155-182 [2008]
  • 여행사 패키지상품의 서비스품질과 만족 및 재구매 의도와 관계에 관한 연구
    김세범 관광서비스연구 4 1 20-38 [2004]
  • 서비스가치가 고객만족과 충성의도에 미치는 영향 - 멀티플렉스영화관의 서비스품질 요인탐색 -
    조철호 서비스경영학회지 9 2 201-228 [2008]
  • 문화관광의 체험 선택요인에 관한 연구
    노경호 문화관광연구 4 3 63-79 [2002]
  • 리조트기업과 지역사회 협력관계 형성에 관한 인과구조 분석
    심원섭 관광학연구 25 3 193-212 [2002]
  • 대전-통영 주변지역 효과적 개발방안
  • 관광지 방문 후 이미지가 관광객의 태도와 구전의도에 미치는 영향
    김홍범 관광학연구 32 3 209-229 [2008]
  • 관광매력성의 계절간 비교 연구: 제주를 중심으로
    오상훈 관광·레저연구 17 4 83-98 [2005]
  • Visitors' Experience, Mood and Satisfaction in Heritage Context: Evidence from an Interpretation Center
    Camarero, C. Tourism Management 29 3 525-537 [2008]
  • Viral Marketing or Electronic Word-of mouth Advertising: Examining Consumer Responses and Motivations to Pass Along Email
    Phelps, J. E. Journal of Advertising Research 45 4 333-348 [2004]
  • Value Dimensions, Perceived Value, Satisfaction and Loyalty: an Investigation of University Students Travel Behavior
    Gallarza, M Tourism management 27 437-452 [2006]
  • Toward a theory of motivation and Personality with application to word-of-mouth communications
    Mowen, J. C. Journal of Business Research 60 590-596 [2007]
  • Tourists’ satisfaction recommendation and revisiting Singapore
    Hui, T. K. Tourism Management 28 4 965-975 [2007]
  • Tourism policy in the making: An Australian network study
    Pforr, C. Annals of Tourism Research 33 1 87-108 [2006]
  • Tourism image, evaluation variables and after purchase behaviour : inter-relationship
    Bigne, J. E. Tourism Management 22 607-616 [2001]
  • Tourism and tourism spaces
    Shaw, G. - [2004]
  • The impact of anticipating satisfaction on consumer choice
    Baba, S. Journal of Consumer Research 27 2 202-216 [2000]
  • The effect of word mouth on services switching
    Wangenheim, F. V. European Journal of Marketing 38 9 1173-1185 [2003]
  • The dynamics of destination attribute importance
    Fallon, P. Journal of Business Research 59 709-713 [2006]
  • Temporal destination revisit intention: The effects of novelty seeking and satisfaction
    Jang, S. Tourism Management 28 2 580-590 [2007]
  • SPSS와 AMOS활용 연구조사방법론
    강병서 - [2005]
  • Reference Price and Price Perceptions: A Comparison of Alternative Models
    Niedrich, R. W. Journal of Consumer Research 28 12 339-354 [2001]
  • Policy network and the local organization of tourism
    Dredge, D. Tourism Management 27 2 269-280 [2006]
  • Planning for sustainable ecotourism: The case for research ecotourism in developing country destinations
    Clifton, J. Journal of Sustainable Tourism 14 3 238-254 [2006]
  • Planning considerations for cultural tourism: a case study of four European cities
    Russo, A. P. Tourism Management 23 6 631-637 [2002]
  • Place-product or place narrative(s)? Perspectives in the Marketing of Tourism Destinations
    Lichrou, M. Journal of Strategic Management 16 1 27-39 [2008]
  • Media construction of Britain as a destination for Japanese tourists: Social constructionism and tourism
    Iwashita, C. Tourism and Hospitality Research 4 4 331-340 [2003]
  • Measuring Customer Loyalty with Multi-item Scales: A Case for Caution
    Soderlund, M. International Journal of Services Industry Management 17 1 76-98 [2006]
  • Marketing Mardi Gras: Commoditisation, spectacle and the political economy of tourism in New Orleans
    Gotham, K.F. Urban Studies 39 10 1735-1756 [2002]
  • Marketing Management, 13th ed
    Kotler, P. 170-178 [2009]
  • Language of place and discourses of power: Constructing new senses of place
    Stokowski, P. A. Journal of Leisure Research 34 4 368-382 [2002]
  • Interpreting heritage essentialisms: Familiarity and felt history
    Prentice, R. Tourism Management 28 3 661-676 [2007]
  • Influential factors and relational structure of Internet banner advertising in the tourism industry
    Wu, S-I. Tourism Management 29 2 221-235 [2008]
  • Image segmentation: the case of a tourism destination
    Leisen, B. Journal of Services Marketing 15 1 49-66 [2001]
  • How destination image and evaluative factors affect behavioral intentions?
    Chen, C.-F. Tourism management 28 4 1115-1122 [2007]
  • Exploring the cognitive-affective nature of destination image and role of psychological factors in its formation
    Martin, H. S. Tourism Management 29 2 263-277 [2008]
  • Examining the structural relationships of destination image tourist satisfaction and loyalty: An integrated approach
    Chi, C. G-Q. Tourism Management 29 4 624-636 [2008]
  • Examining Antecedents and Consequences of Tourist Satisfaction: A Structural Modeling Approach
    Xia, W. TSINGHUA SCIENCE AND TECHNOLOGY 17 397-406 [2009]
  • Evaluation images of tourism: The use of personal constructs to describe the structure of destination images
    Walmsley, D. J. Journal of Travel Research 36 3 65-69 [1998]
  • Effects of Theatrical Elements on experiential quality and loyalty intentions for theme parks
    Kao, Y-F. Asia Pacific Journal of Tourism Research 13 2 163-174 [2008]
  • Destination image and destination personality : An application of branding theories to tourism places
    Hosany, S. Journal of Business Research 59 5 638-642 [2006]
  • Destination image analysis review of 142 papers from 1973 to 2000
    Pike, S. Tourism Management 23 5 541-549 [2002]
  • Destination image a new measurement approach
    Govers, R. Annals of Tourism Research 34 4 977-997 [2007]
  • Destination brand image: a business tourism perspective
    Hankinson, G. Journal of Service Marketing 19 1 24-32 [2005]
  • Destination Personality: An application of Brand Personality to Tourism Destination
    Ekinci, Y. Journal of Travel research 45 2 127-139 [2006]
  • Destination Branding: Creating the Unique Destination Proposition Butterworth Heinemann
    Morgan, N. - [2002]
  • Customer portfolio development: modeling destination adopters, inactives and rejecters
    Court, B. Journal of Travel Research 36 1 35-43 [1997]
  • Consuming tourist sites/sights: A note on York
    Voase, R. Leisure Studies 18 40 289-296 [1999]
  • Consuming (in) the civilised city
    Meethan, K. nals of Tourism Research 23 2 322-340 [1996]
  • Consumer experience and Consumer Behavior in Services
    Zeithaml, V. Services Marketing 5 48-60 [2009]
  • Community involvement in tourism infrastructure- the case of the Strahan Visiter Centre, Tasmania
    Fallon, L. D. Tourism management 24 3 289-308 [2003]
  • B2C 전자상거래의 소비자-브랜드 관계품질, 재구매의도, 구전간의 관계에 관한 연구
    신재익 기업경영연구 13 2 191-207 [2006]
  • Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments
    Cronin, J. J. Jr. Journal of Retailing 76 2 193-218 [2000]
  • Antecedents of revisit intention
    Um, S. Annals of Tourism Research 33 4 1141-1158 [2006]
  • An examination of the effects of motivation and satisfaction on destination loyalty : a structural model
    Yoon, Y. Tourism Management 26 1 45-56 [2005]
  • A model of destination image formation
    Balogulu, S. Annals of Tourism Research 26 4 868-897 [1999]
  • A Causal Model of Customer Loyalty in Professional Service Firms: An Empirical Study
    Hong, S. C. International Journal of Management 21 4 531-540 [2004]