연구동향 분석

주민의 공직자접촉에 대한 영향요인:주민대표의 공공서 비스만족도 요인을 중심으로

현승숙 이승종 2009년

논문상세정보
인용/피인용

' 주민의 공직자접촉에 대한 영향요인:주민대표의 공공서 비스만족도 요인을 중심으로' 의 참고문헌

  • 한국의 시민첩촉: 보편성과 특수성
    유재원 한국행정학보 40 2 53-72 [2006]
  • 지방정치에서의 참여 불평등: 현실과 과제
    이승종 한국정치학회보 35 1 327-343 [2001]
  • 지방정치 참여의 영향요인에 관한 다수준분석: 동네의 사회경제적 지위에 따른 동네효과를 중심으로
    곽현근 한국행정학보 41 4 273-296 [2007]
  • 지방정부의 시민접촉에 대한 사회자본의 영향
    이곤수 한국행정학보 41 1 133-152 [2007]
  • 지방정부에 대한 시민 접촉 모델: 광주의 경험
    지병문 한국정치학회보 39 1 233-251 [2005]
  • 지방공직자에 대한 주민접촉
    이승종 한국정치학회보 33 4 343-357 [1999]
  • 주민접촉에 따른 지방정부신뢰 분석
    현승숙 한국지방자치학회보 19 4 93-112 [2007]
  • 신도시 근린생활권 계획 기준에 관한 연구
    김찬호 국토계획 43 4 49-64 [2008]
  • 「한국지방조직론: 행위자, 전략, 게임」
    임도빈 - [2004]
  • 「지방자치론: 정치와 정책」
    이승종 - [2005]
  • Voice and Equality: Civic voluntarism in American politics
    Verba, S. - [1995]
  • Urban Policy Making and Subjective Evaluations: Are they compatible
    Brudney, J. L. Public Administration Review 42 2 127-135 [1982]
  • Toward Quality Management: Feedback from customers, clients, and Captives
    Hyde, A. C The Bureaucrat 20 2 49-53 [1991]
  • The Urban Neighborhood: A sociological perspective
    Keller, S. I - [1968]
  • The Ungovernable City: The politics of urban problems and policy making
    Yates, D - [1977]
  • The Three Exit, Three Voice and Loyalty Framework: A test with survey data on local services
    Dowding, K Political Studies 56 2 288-311 [2008]
  • The Politics of Dissatisfaction: Citizens, Services, and Urban Institutions
    Lowery, D - [1992]
  • The Political Bases of Citizen Contacting: A cross-national analysis
    Zuckerman, A. S The American Political Science Review 79 1 117-131 [1985]
  • The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration
    Kelly, J. M Public Administration Review 65 1 76-84 [2005]
  • The Condition of Community Streets and Parks: A comparison of resident and nonresident evaluations
    Licari, M. J Public Administration Review 65 3 360-368 [2005]
  • Subjective and objective measures of police service delivery
    Brown, K. Public Administration Review 43 1 50-58 [1983]
  • Service Quality Variation Across Urban Space: First steps toward a model of citizen satisfaction
    Kelly, J. M Journal of Urban Affairs 24 3 271-288 [2002]
  • Satisfied Consumers, Loyal Voters: Voter reaction to incumbent performance in English local governments, 1999~2006
    Boyne, G. A - [2007]
  • Public Administration and Public Affairs
    Henry, N - [2007]
  • Pieces of a Puzzle: Linking Government Performance, Citizen Satisfaction, and Trust
    van Ryzin, G. G. Public Performance & Management Review 30 4 521-535 [2007]
  • Participation in America: Political Democracy and Social Equality
    Verba, S. - [1972]
  • Measuring Street Cleanliness: A comparison of New York city's scorecard and results from a citizen survey
    van Ryzin, G. G. Public Administration Review 68 2 295-303 [2008]
  • In Defense of Citizen Evaluations as Performance Measures
    Percy, S. L Urban Affairs Quarterly 22 1 66-83 [1986]
  • How Effective Are Your Community Services?: Procedures for performance measurement
    Hatry, H. P - [2006]
  • Explaining Citizen-initiated Contacts with Municipal Bureaucrats: Lessons from the Atlanta Experience
    Thomas, J. C Urban Affairs Review 34 5 667-690 [1999]
  • Explaining Citizen-initiated Contacting of Government Officials: Socioeconomic status, perceived need or something else?
    Hero, R. E Social Science Quarterly 67 3 626-635 [1986]
  • Exit, Voice, and Loyalty in the Context of Local Government Problems
    Sharp, E. B Western Political Quarterly 37 1 67-83 [1984]
  • Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services
    James, O of Public Administration Research and Theory: J-PART 19 1 107-123 [2007]
  • Drivers and Consequences of Citizen Satisfaction: An application of the American customers satisfaction index model to New York city
    Van Ryzin, G. G Public Administration Review 64 3 331-341 [2004]
  • Does Neighborhood Matter? Assessing Recent Evidence
    Ellen, I. G 8 4 833-866 [1997]
  • Defining the Client in the Public Sector: A social-exchange perspective
    Alford, J Public Administration Review 62 3 337-346 [2002]
  • Coercion versus Choice: Citizen Evaluation of Public Service Quality across Methods of Consumption
    Brown, T. Public Administration Review 67 3 559-572 [2007]
  • Citizen-initiated Contacts with Government Agencies: A test of three theories
    Thomas, J. C American Journal of Political Science 26 3 504-522 [1982]
  • Citizen-initiated Contacting of Local Government Officials: A multivariate explanation
    Hirlinger, M. W The Journal of Politics 54 2 553-564 [1992]
  • Citizen-initiated Contacting of Government Officials and Socioeconomic Status: Determining the relationship and accounting for it
    Sharp, E. B The American Political Science Review 76 1 109-115 [1982]
  • Citizen-Demand Making in the Urban Context
    Sharp, E. B American Journal of Political Science 28 4 654-670 [1984]
  • Citizen attitudes about service delivery modes
    Thompson, L. Journal of Urban Affairs 19 3 291-302 [1997]
  • Citizen Satisfaction With Urban Services: Potential Misuse As A Performance Indicator
    Stipak, B. Public Administration Review 39 1 46-52 [1979]
  • Citizen Contacts with Local Governments: A comparative view
    Vedlitz, A American Journal of Political Science 24 1 50-67 [1980]
  • Citizen Contacting of Municipal Officials: Choosing between appointed administrators and elected leaders
    Thomas, J. C Journal of Public Administration Research and Theory: J-PART 11 1 51-71 [2001]
  • Bureaucratic Response to Citizen-initiated Contacts: Environmental enforcement in Detroit
    Jones, B. D The American Political Science Review 71 1 148-165 [1977]
  • A Theory of Neighborhood Problem Solving: Political action vs. residential mobility
    Orbell, J. M The American Political Science Review 66 2 471-489 [1972]