의료서비스 품질,환자만족,관계품질,구전 간의 관계에관한 연구
활용도 Analysis
논문 Analysis
연구자 Analysis
저자
정기한
김미녀
제어번호
104693302
학술지명
고객만족경영연구
권호사항
Vol.
10
No.
1
[
2008
]
발행처
한국고객만족경영학회
발행처 URL
http://www.kcsma.or.kr
자료유형
학술저널
수록면
1-14
언어
Korean
출판년도
2008
등재정보
KCI등재
판매처
'
의료서비스 품질,환자만족,관계품질,구전 간의 관계에관한 연구' 의 참고문헌
환자만족과 성과에 영향을 미치는 의료 서비스품질 결정요인에 관한 실증연구(대형 종합병원을 중심으로)
조철호
고객만족경영연구 8 1 115-127
[2006]
한방 의료 서비스 품질이 환자 만족 및 재이용 의도에 미치는 영향
조영신
대한한의학회지 27 2 86-95
[2006]
치과 병?의원의 의료서비스품질이 고객만족과 충성도에 미치는 영향에 관한 연구
김양균
병원경영학회지 8 3 49-71
[2003]
중소병원의 의료서비스 접점관리와 서비스 성과에 관한 연구
정해경
서비스경영학회지 8 1 163-166
[2007]
의료서비스에 대한 마케팅 전략과 조직구조에 관한 연구
박주희
마케팅논문집 1 3 30-
[1993]
의료서비스 품질, 재이용의도, 구전효과사이의 인과관계 모형 연구 - 종합전문병원과 전문병원을 중심으로 -
설상철
대한경영학회지 17 4 1485-1512
[2004]
병원 웹사이트 서비스품질이 서비스가치와 고객만족에미치는 영향
조철호
서비스경영학회지 7 4 84-89
[2006]
국립대학병원 입원환자가 느끼는 의료서비스 질, 만족도, 고객 충성도간의 관련성 분석
박재산
한국병원경영학회지 9 4 45-69
[2004]
Word-of-Mouth Processes within a Services Purchase Decision Context
The structure of commitment in exchange
The measurement and meaning of patient satisfaction
Ware. J.
Health Medical Care Service Review 1 1-15
[1978]
The identification and measurement of quality dimensions in health care: Focus Group Interview results
Jun, M.
Health Care Management Review 23 4 81-96
[1998]
The effect of word of mouth on services switching
The different roles of satisfaction, trust, and commitment in customer relationship
The Use of Pledges to Build and Sustain Commitment in Distribution Channels
The Commitment-Trust Theory of Relationship Marketing
StructuralEquation Modeling in Practice: AReview and Recommended Two-StepApproach
Anderson, J
Psychological Bulletin 103 3 411-423
[1988]
Strategic supplier selection : Understanding long-term buyer relationships
Servicescapes:The Impact of Physical Surroundings on Customers and Employees
Service quality, customer satisfaction, and behavioral Intentions
Olorunniwo
Journal of Service Marketing 20 1 59-72
[2006]
Satisfaction: A behavioral perspective on the consumer
SERVQUAL: a multi-item scale for measuring consumer perceptions of the service quality
SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurement of service quality
Response Determinants in Satisfaction Judgements
Relationship selling and customer loyalty: an empirical investigation
Foster, B.D.
Marketing Intelligence & Planning 18 4 185-199
[2000]
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Perceived relationship quality and post-purchase perceived value
Measuring dimensions of purchaser trust of industrial salespeople
Swan, John E
Journal of personal Selling & Sales Management Journal 9 5 443-454
[1988]
Measuring Service Quality:A Reexamination and Extension
Marketing management, 12th ed.
Managing perceptions of hospital quality
Linking service quality and consumer satisfaction behavior intention : Definitional and taxonomical Issues
Woodside, A
Journal of Health care Marketing 9 4 5-17
[1989]
Influence on exchange processes: buyers' perceptions of a seller's trustworthiness and bargain toughness
Factors Affecting Trust in Market Research Relationship
Moorman
Journal of Marketing 57 1 81-101
[1993]
Exploring perception of hospital operations by a modified SERVQUAL approach
Expectations as a comparison standard in measuring service quality: an assessment
Evaluating Service Encounters : The Effects of Physical Surroundings and Employee Responses
Developing buyer-seller relationships
Determinants of long-term orientation in buyer-seller relationships
Customer Voluntary Performance: Customers as Partners in Service Delivery
Customer Satisfaction and Its Consequences on Customer Behaviour Revisited : The Impact of Different Levels of Satisfaction on word of Mouth, Feedback to the supplier, and Loyalty
Soderlund, M.
International Journal of Service Industry Management 9 2 169-188
[1998]
Customer Satisfaction Market Share & Profitability
Creating patient satisfaction and loyalty
Fisk, TA
Journal Health Care Marketing 10 2 5-15
[1990]
An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment
An Investigation into the Determinants of Customer Satisfaction
An Examination of the Relationship Between Trust, Commitment and Relationship Quality
Wong, Amy.
International Journal of Retail & Distribution Management 30 1 34-50
[2002]
An Examination of the Nature of Trust in Buyer-Seller Relationships
Agency and Trust Mechanism in Consumer Satisfaction and Loyalty Judgements
Singh, Jagdip.
Journal of Academy of Marketing science 28 1 69-83
[2000]
A Conceptual Model of Service Quality and Its Implications for Future Research
'
의료서비스 품질,환자만족,관계품질,구전 간의 관계에관한 연구'
의 유사주제(
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