논문상세정보
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- 저자 이광주 류학수
- 제어번호 104693183
- 학술지명 고객만족경영연구
- 권호사항 Vol. 6 No. 1 [ 2004 ]
- 발행처 한국고객만족경영학회
- 발행처 URL http://www.kcsma.or.kr
- 자료유형 학술저널
- 수록면 205-228
- 언어 -
- 출판년도 2004
- 등재정보 KCI등재
- 판매처
유사주제 논문( 0)
' 소비자의 성격유형에 따른 공정성 인식 차이에 관한 연구' 의 참고문헌
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인간행동의 이해284-295 [1995]
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고객접점 종업원의 친사회적 행위에 대한 고객지각이 종업원 서비스 품질 평가 고객만족과 고객의 자발적 행위에 미치는 영향16 - [2001]
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in Research on Negotiation on Organizations43-55 [1986]
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The perceived fairness of selection systems Academy of Management Review694-734 [1993]
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Fair Service109-126 [1996]
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