연구동향 분석

UCC웹사이트 서비스품질이 지각된 가치와 사용자만족에 미치는영향

강병서 조철호 2008년

논문상세정보
    • 저자 강병서 조철호
    • 제어번호 104691236
    • 학술지명 고객만족경영연구
    • 권호사항 Vol. 10 No. 2 [ 2008 ]
    • 발행처 한국고객만족경영학회
    • 발행처 URL http://www.kcsma.or.kr
    • 자료유형 학술저널
    • 수록면 255-272
    • 언어 Korean
    • 출판년도 2008
    • 등재정보 KCI등재
    • 판매처
    유사주제 논문( 0)
인용/피인용

' UCC웹사이트 서비스품질이 지각된 가치와 사용자만족에 미치는영향' 의 참고문헌

  • 항만 서비스품질이 고객만족에 미치는 영향 및 사후행동에 관한 연구; 인천항과 상해항을 중심으로
    김병일 해운물류학회 54 73-97 [2007]
  • 컨버전스 시대의 디지털 콘텐츠 시장
    홍효진 NCA ISSUE REPORT 12 6-12 [2006]
  • 초기 UCC생산과 소비의 탈 집중 현상
    임정수 한국방송학보 214 21-1 [2006]
  • 지각된 서비스 품질의 결정과정: 판단이론적 시각
    이학식 경영학연구 26 1 139-154 [1997]
  • 인터넷 포털 사이트의 서비스품질전략에 관한 연구
    김계수 경영학연구 31 1 191-209 [2002]
  • 인터넷 커뮤니티 서비스와 e-가치 창출 전략: 구조방정식모형분석-개인형 홈페이지 서비스를 중심으로-
    김계수 경영학연구 34 4 1101-1123 [2005]
  • 온라인 쇼핑몰에서 UCC의 즐거움이 상호작용성, 신뢰, 친밀감, 재방문의도에 미치는 영향 연구: 몰입(Flow)을 매개로
    문영주 e-비즈니스연구 8 2 131-159 [2007]
  • 서비스품질과 서비스가치
    이학식 한국마케팅저널 1 2 77-99 [1999]
  • 개인형 홈페이지의 지각된 서비스가치가 신뢰와 고객만족에 미치는 영향 : 블로그를 중심으로
    조철호 서비스경영학회지 8 2 49-77 [2007]
  • e-Satisfaction: An Initial Examination
    Szymanski, David M. Journal of Retailing 6 3 309-322 [2000]
  • e - SERVQUAL - 인터넷 서비스 품질의 소비자 평가 측정 도구
    이문규(Moon Kyu Lee) 마케팅연구 17 1 73-95 [2002]
  • an Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers Purchase Intention
    Gooding, S.K Journal of Retailing 70 2 163-178 [1995]
  • UCC 공유동기 파악을 위한 탐색적 연구: 동영상 UCC를 중심으로
    박도형 25-46 [2007]
  • Towards Successful E-Business Strategies: A Hierarchy of Three Management Models
    Huizingh, Elko K. R. E. Journal of Marketing Management 18 7/8 721-747 [2002]
  • The role of perceived risk in the quality-value relationship : a study in a retail environment
    Sweeney, J. C. Journal of Retailing 75 1 77-105 [1999]
  • The measurement of end-user computing satisfaction
    Doll, W. J. MIS Quarterly 12 2 259-274 [1988]
  • The Value of Internet Commerce to the Customer
    Keeny, R. Management Science 45 4 533-542 [1999]
  • The Nature and Social Uses of the Internet: A Qualitive Investigation
    Maignam, L. The Journal of Consumer Affairs 3 2 346-371 [1997]
  • The Measurement of User Information Satisfaction
    Ives,B Communications of the ACM 26 10 785-793 [1983]
  • The First Six Months after Birth: Mothers' View of Health Visitors
    Moss, P. Health Visit 59 3 71-74 [1986]
  • The Content and Design of Web Sites: An Empirical Study
    Huizingh, Elko K. R. E. Information and Management 37 3 123-134 [2000]
  • The Antecedents and Consequences of Trust in Online-purchase Decisions
    Yoon, Sung-Joon Journal of Interactive marketing 16 2 47-63 [2002]
  • Store Shopping Experience and Customer Price-Quality-Value Perceptions
    Kerin, R. A. Journal of Retailing 68 4 376-397 [1992]
  • Service Management and Operation
    Hakserver. C - [2000]
  • Service Breakthrough: Changing the Rule of the Game
  • SPSS와 AMOS활용 연구조사방법론
    강병서 - [2005]
  • SERVQUAL : A Multiple Item Scale for Measuring Consumer Perceptions of Service Quality
    Parasuraman A Journal of Retailing 64 1 12-40 [1988]
  • Quality Evaluation in On-line Service Environments: An Application of the Importance-Performance Measurement Technique
    O'Neill, Martin Managing Service Quality 11 6 402-417 [2001]
  • Multivariate Data Analysis with Reading
    Hair, J. F. 654-667 [1998]
  • Multistage Model of Customers' Assessment of Service Quality and Value
    Bolton, R. N. Journal of Customer Research 17 4 375-384 [1991]
  • Models of Consumer Satisfaction Formation:An Extension
    Tse,David K Journal of Marketing Research 25 204-212 [1988]
  • Managing in the Marketspace
    Rayport, J. F. Harvard Business Review 72 141-150 [1994]
  • M&A 및 전략적 제휴를 통한UCC 기반 서비스 확보 전략 분석: 망외부성이론 관점에서의 성공 및 실패 사례 분석
    채수완 Entrue Journal of Information Technology 6 61-7 [2007]
  • Linking Service Quality, Customer Satisfaction, and Behavioral Inention
    Woodside, Arch G. Journal of Health Care Marketing 9 4 5-17 [1989]
  • Exploring the factors associated with web site success in the context of electronic commerce
    Liu, C. Information and Management 38 1 23-33 [2000]
  • Expectations, Performance Evaluation, and Customers' Perceptions of Quality
    Teas, R. Kenneth Journal of Marketing October 18-34 [1993]
  • Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
    Binter, Mary Jo Journal of Marketing 54 2 70-82 [1990]
  • Estimating Zones of Tolerances in Perceived Service Quality
    Liljander, V. International Journal of Service Industry Management 4 6-28 [1994]
  • Effects of Price Brand, and Store Information on Buyers' Product Evaluations
    Dodds, W. B Journal of Marketing Research 28 307-319 [1991]
  • Does Your Web Site Measure Up?
    Donthu, Naveen Marketing Management (November-December) 29-32 [2001]
  • Dimension of e-Quality
    Madu, Christian N. International Journal of Quality & Reliability Management 19 3 246-258 [2002]
  • Demensions of Patient Attitude Regarding Doctors and Medical Care Services
    Ware J. E. Medical Care 13 669- [1975]
  • Customer Trade-Offs and the Evaluation of Service
    Ostrom Journal of Marketing 59 1 17-28 [1995]
  • Customer Satisfaction, Market Share and Profitability: Findings from Sweden
    Anderson E Journal of Marketing 58 3 53-66 [1994]
  • Customer Evaluation of Fast-food Services: a Cross-national Comparison
    Lee, Moonkyu The Journal of Service Marketing 11 1 39-52 [1997]
  • Creating Customer Value
    Naumann, E. - [1994]
  • Consumer-Percieved Value：The Key to Successful Business Strategy in the Healthcare Marketplace
    Ettinger, W.H Journal of the American Geriatrics Society 46 1 111-113 [1998]
  • Consumer perceptions of price, quality and value: A mean-end model and synthesis of evidence
    Zeithaml, V. A. Journal of Marketing 52 2-22 [1988]
  • Consumer Perception of Service Quality: An Assessment of the SERVQUAL Dimensions
    Carman, James M. Journal of Retailing 66 1 33-55 [1990]
  • Consumer Behavior
  • Co-Opting Customer Competence
    Prahalad, C. K. Harvard Busines Review 78 1 79-87 [2000]
  • Benchmarking: A Tool for Web Site Evaluation and Improvement
    Misic, M.M Internet Research 9 5 383-392 [1999]
  • An Assessment of the Relationship Between Service Quality and Customer Satisfaction in the Formation of Customers' Purchase Intention
    Taylor, Steven A. Journal of Retailing 70 2 163-178 [1994]
  • A national customer satisfaction barometer: The Swedish experience
    Fornell, C. Journal of Marketing 56 1 6-20 [1992]
  • A Paradigm for Developing Better Measures of Marketing Construct
    Churchill, G. A. Journal of Marketing Research 16 64-73 [1979]
  • A Measuring Service Quality, A Reexamination and Extension
    Cronin, J. J. Journal of Marketing 56 3 56-68 [1992]
  • A Cross-sectional Test of the Effect and Conceptualization of Service Value
    Cronin J The Journal of Service Marketing 11 6 375-391 [1997]
  • A Conceptual Model of Service Quality and Its Implications for Future Research
    Parasuraman, A. Journal of Marketing 49 4 41-50 [1985]
  • A Cognitive Model of Antecedents and Consequences of Satisfaction Decisions
    Oliver, Richard L. Journal of Marketing Research 17 460-469 [1980]