연구동향 분석

서비스 속성과 고객만족과의 비대칭적 비선형적 관계에 근거한서비스 속성 분류와 전략적 고객서비스 경영

박정영 이계희 2008년

논문상세정보
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' 서비스 속성과 고객만족과의 비대칭적 비선형적 관계에 근거한서비스 속성 분류와 전략적 고객서비스 경영' 의 참고문헌

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