연구동향 분석

패밀리레스토랑의 고객가치, 고객만족, 행동의도 간의 구조적 관계에 관한 연구-서울 지역 대학생을 중심으로-

한진수 현경석 2009년

논문상세정보
인용/피인용

' 패밀리레스토랑의 고객가치, 고객만족, 행동의도 간의 구조적 관계에 관한 연구-서울 지역 대학생을 중심으로-' 의 참고문헌

  • 패밀리 레스토랑의 경쟁 관계와 고객 선호도에 대한 포지셔닝 연구 - 수도권의 6개 패밀리 레스토랑을 중심으로-
    나영선 한국조리학회지 13 1 24-40 [2007]
  • 지역축제 서비스품질이 방문객의 감정, 만족 및 행동의도에 미치는 영향 - 풍기인삼축제를 중심으로 -
    성현선 호텔경영학연구 17 4 247-263 [2008]
  • 지각된 가치가 방문객 만족, 재방문의도 및 추천의사에 미치는 영향: 강원랜드 카지노방문객을 중심으로
    서헌 호텔경영학연구 17 4 181-195 [2008]
  • 인터넷쇼핑몰에서 고객가치와 전환장벽이 재구매 의도에 미치는 영향에 관한 연구
    정인근 Asia Pacific Journal of Information Systems 14 1 185-209 [2004]
  • 인터넷 쇼핑몰 공급자 특성이 만족 신뢰 및 애호도에 미치는 영향
    김상현 중소기업연구 24 2 10-272 [2002]
  • 의류제품 소비자의 신뢰와 만족 및 애호도와 구전의 구조적 관계
    조현주 복식문화연구 11 6 793-807 [2003]
  • 외식 고객가치가 만족 및 서비스충성에 미치는 영향
    윤유식 관광학연구 31 5 51-73 [2007]
  • 브랜드 자산, 태도, 재방문 의도간의 구조모형분석:국내 패밀리 레스토랑 비교를 중심으로
    현용호 외식경영연구 11 1 33-54 [2008]
  • 레스토랑 서비스품질이 지각된 가치와 만족 및 행동의도에 미치는 영향관계 연구
    이정학(Lee Jung-Hak) 관광학연구 31 5 97-118 [2007]
  • 라이프스타일에 따른 패밀리레스토랑 차별화 마케팅 방안에 관한 연구 - 마케팅 믹스 7P's를 중심으로 -
    백주아 호텔경영학연구 16 1 19-40 [2007]
  • Why we buy what we buy : A theory of consumption values
    Sheth, J. N. Journal of Business Research 22 159-170 [1991]
  • Value Dimensions, Perceived Value, Satisfaction and Loyalty: an Investigation of University Students Travel Behavior
    Gallarza, M Tourism Management 27 3 437-452 [2006]
  • The role of perceived risk in the quality-vlaue relationship:a study in a retail environment
    Sweeney, J. C Journal of Retailing 75 1 77-105 [1999]
  • The relationships among overall quick-casual restaurant image., perceived value, customer satisfaction, and behavioral intentions
    Ryu, K. International Journal of Hospitality Management 27 459-469 [2008]
  • The effects of price, brand, and Store Information on Buyers' Product Evaluations
    Dodds, W. B Journal of marketing research 28 307-319 [1991]
  • The dynamics of the service delivery process: a value-based approach
    de Ruyter, J. K International Journal of Research in Marketing 14 231-243 [1997]
  • The dining experience, do restaurants satisfy customer needs?
    Andersson, T. D. Food Service Technology 4 4 171-177 [2004]
  • The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value
  • The Impact of Technology on the Quality-Value-Loyalty Chain : A Research Agenda
    Parasuraman, A. Journal of Academy of Marketing Science 28 1 168-174 [2000]
  • The Behavioral Consequences of Service Quality
    Zeithmal, V. A Journal of Marketing 60 31-46 [1996]
  • The Antecedents and Consequence of Customer Satisfaction for Firms
    Anderson,E.W Marketing Science 12 125-143 [1993]
  • Switching barriers and repurchase intentions in services
    Jones, M. A. Journal of Retailing 76 2 259-272 [2000]
  • Service value determinantation: an integrative perspective
    Jayanti,R Journal of Hospitality and Leisure Marketing 3 4 5-25 [1996]
  • Service quality, profitability and the economic worth of customers: what we know and what we need to learn
    Zeithaml, V. A. Journal of the Academy of Marketing Science 28 1 67-85 [2000]
  • Satisfaction: A behavioral perspective on the consumer
    Oliver, R. L. - [1997]
  • SERVQUAL : A Multiple Item Scale for Measuring Consumer Perceptions of Service Quality
    Parasuraman A Journal of Retailing 64 12-40 [1988]
  • Relationship Marketing: Successful Strategies for the Age of the Customer
    Mckenna - [1991]
  • Reflections on Gaining Competitive Advantage Through Customer Value
    Parasuraman, A. Journal of Academy of Marketing Science 25 4 20-35 [1997]
  • Quality, satisfaction and behavioural intentions
    Baker,D.A Annals of Tourism Research 27 3 785-804 [2000]
  • Pricing. Making Profitable Decisions, 2nd
    Monroe,K.B - [1990]
  • Price, production information, and purchase intention: an empirical study
    Chang,T-Z Journal of the Academy of Marketing Science 22 1 16-27 [1994]
  • Perceived value of the purchase of a tourism product
    Sanchez, J. Tourism Management 27 3 394-409 [2006]
  • Perceived quality and price: their impact on the satis- faction of restaurant customers
    Iglesias,M.P International Journal of Contemporary Hospitality Manage- ment 16 6 373-379 [2004]
  • Modeling store loyalty: perceived value in market orientation practice
    Chen,S-C The Journal of Service Marketing 20 3 188-198 [2006]
  • Measuring customer-perceived value in business markets: a prerequisite for marketing strategy development and mplementation
    Ulaga,W Industrial Marketing Management 30 6 525-540 [2001]
  • Market driven strategy. Processes for creating value, 2nd
    Day,G.S - [1999]
  • Managing customer value
    Gale,B.T - [1994]
  • Manageing behavioural intentions in diverse cultural environments. An investigation of service quality, service value and satisfaction for American and Education fast-food customers
    Brady,M.k Journal of international Management 7 129-149 [2001]
  • Investigation the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ
    Lee, C-K Tourism Manage- ment 28 204-214 [2007]
  • How destination image and evaluative factors affect behavioral intentions?
    Chen, C.-F. Tourism Management 28 1115-1122 [2007]
  • Gaining competitive advantage through customer value oriented management
    Huber, f The Journal of Consumer Marketing 18 1 41-53 [2001]
  • First timer's and repeaters; perceived value
    Petrick,J.F Journal of Travel Research 43 29-38 [2004]
  • Diner's perception and disconfirmation on post-exposure product evaluations: an alternative interpretation
    Oh,H Journal of Applied Psychology 62 4 480-486 [2000]
  • Development of a multi- dimensional scale for measuring the perceived value a service
    Petrick,J.F Journal of Leisure Research 34 2 119-134 [2002]
  • Developing buyer-seller relationships
    Dwyer, F. R Journal of Marketing 51 11-27 [1987]
  • Customer values among restaurant customers
    Jensen, O. International Journal of Hospitality Management 26 4 603-622 [2007]
  • Customer Value: The Next Source of Competitive Advantage
    Woodruff R. B Journal of the Academy of Marketing Science 25 139-153 [1997]
  • Critical Review of Consumer Satisfaction in: Review of Marketing 1989
    Yi,Youjae - [1991]
  • Consumer perceptions of price, value and satisfaction in the hotel industry: an exploratory study
    Bojanic,D.C Journal of Hospitality & Leisure Marketing 4 1 5-22 [1996]
  • Consumer perceived value : the development of a multi item scale
    Sweeney,J.C Journal of retailing 77 2 203-220 [2001]
  • Consumer Satisfaction and Word of Mouth
    Anderson,E.W Journal of Service Research 1 1 5-17 [1998]
  • Consumer Perception of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
    Zeithmal V. A Journal of Marketing 52 2-22 [1988]
  • Consumer Behavior: Buying Having and Being, 6th
    Solomon,M.R - [2004]
  • Consumer Behavior: Basic Findings and Management Implications, 2nd
    Zaltman,V.A. - [1982]
  • Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments
    Cronin Journal of Retailing 76 2 193-217 [2000]
  • Antecedents and consequences of customer value: testing an expanded framework
    Grisaffe, D. B 98-107 [1998]
  • An investigation of perceived value dimensions : implications for hospitality research
    Al-Sabbahy, H. Z. Journal of Travel Research 42 226-234 [2004]
  • A multistage model of customer' assessments of service quality and value
    Bolton,R.W Journal of Consumer Research 17 375-384 [1991]
  • A Dynamic Process Model of Service Quality : From Expectations To Behavioral Intentions
    Boulding, W. Journal of Marketing Research 30 1 7-27 [1993]