호텔종사원의 감정노동과 직무태도의 관계에서 감성지능의 조절효과
김진강
2011년
' 호텔종사원의 감정노동과 직무태도의 관계에서 감성지능의 조절효과' 의 참고문헌
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호텔종사원의 감성지능이 성과에 미치는 영향
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호텔 종사원의 성격 유형, 감성지능, 심리적 웰빙, 직무성과 간의 관계 분석
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특급호텔 종사원의 감성지능이 직무만족과 고객지향성에 미치는 영향
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카지노 종사원의 감정노동과 직무태도간 관계에 관한 연구: 조직지원의 조절효과를 중심으로
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자기효능감, 직무몰입, 직무만족, 고객지향성 간의 구조적 관계: 소믈리에를 중심으로
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서비스 직원의 감정노동 수행과 직무소진의 관계에 관한 연구
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병원종사자의 감정노동이 직무태도에 미치는 영향과 주요조절변 수의 효과조희정 [2011]
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변혁적 리더십과 조직시민행동의 관계에서 호텔직원의 감성지능 조절효과
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감정노동(Emotional labor)의 역동성에 관한 연구장재규 [2010]
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감성지능의 연구동향 및 방향
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“호텔종사원의 감정노동이 직무관련태도에 미치는 영향”
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Notes on the Concept of Commitment
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Further assessments of Meyer and Allen's three-component model of organizational commitment
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Employee-Organization Linkage: The Psychology of Commitment, Absentism, and Turnover
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Emotional intelligence: Why it can matter more tham IQ
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Emotional Labor and Burnout : Comparing Two Perspectives of"People Work"
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Emotional Intelligence
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Emotion in the Workplace : A Reappraisal
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Emotion Regulation in The Workplace; a New Way to Conceptualize Emotional Labor
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Development of an Emotional Intelligence Instrument and an Investigation of its Relationship with Leader and Follower Performance and Attitudes
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Development and validation of the hospitality emotional labor scale
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Customer evaluation of service employee's customer orientation: Extensio and application
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Bar-On Emotional Quotient Inventory(EQ-I): Technical Manual
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Associations of personality and emotional intelligence with display rule perceptions and emotional labour
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Affective and continuance commitment to the organization: Evaluation and measures and analysis of concurrent and time-lagged relations
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A three-component model of organizational commitment
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A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment