의료서비스 품질요인이 환자충성도에미치는 영향에 관한 연구:SERVPERF 척도를 중심으로
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의료서비스 품질요인이 환자충성도에미치는 영향에 관한 연구:SERVPERF 척도를 중심으로' 의 참고문헌
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의료서비스의 인식차이와 만족이 재방문에 미치는 영향에 관한 연구
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박사
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의료서비스 품질이 재구매의도에 미치는 영향에 관한 연구
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의료서비스 질이 환자만족도 재이용 의사에 미치는 영향에 대한 구조분석
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소비자와 제공자가 지각하는 간호 서비스와 측정도구에 관한 연구
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기대수준 측정방법에 따른 고객만족도 측정에 관한 연구 SERVQUAL 척도를 중심으로
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간호서비스 질에 대한 지각차이 및 측정도구에 관한 연구
이미애
30 5 1121-1132
[2000]
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간호서비스 질에 대한 지각차이 및 측정도구에 관한 연구
이미애
30 5 1121-1132
[2003]
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Validation of patient satisfaction acale
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The role of expectations in patient satisfaction with medical care Journal of Health Care Marketing
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The moderating role of outcomes Journal of Health Care Marketing
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The measurement and meaning of patient satisfaction
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The effect s of physical surroundings and employee responses Journal of Marketing
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The effect of retail store environment on consumer perceptions of quality
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The effect of price-comparison advertising on buyers’ perceptions of acquisition value Journal of Marketing
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The behavioral consequences of service quality
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Services marketing New York
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Satisfaction: A behavioral perspective on the consumer
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Reconciling performance-based and perceptions minus expectations measurement of service quality Journal of Marketing
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Quality, sacrifice and value in hospital choice
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Patient satisfaction with nursing care in a colorectal surgical population
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Measuring patient satisfaction for improved patient services
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Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire
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Managing perceptions of hospital quality
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Journal of Marketing Research
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Journal of Health Care Marketing
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How patient s evaluate the quality of ambulatory medical encounters Journal of Health Care Marketing
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Health care quality in HHS hospitals
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Exploring perceptions of hospital operations by a modified SERVQUAL approach Journal of Health Care Marketing
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Expectations as a comparison standard in measuring service quality An assessment of a reassessment Journal of Marketing
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Effect of price and store information on buyers’ product evaluations Journal of Marketing Research
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Consumer-perceived value：The key to a successful business strategy in the healthcare marketplace
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Consumer Perceptions of Price A Means-End Model and Synthesis of Evidence Journal of Marketing
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An investigation into the determinants of customer satisfaction Journal of Marketing Research
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Adapting the SERVQUAL scale to hospital services
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A study of patients’ expectation and satisfaction in Singapore hospitals
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A multistage model of customers’ assessments of service quality and value Journal of Consumer Research
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A multi item scale for measuring consumer perception of service quality Journal of Retailing
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A crosssectional test of effects and conceptualization of service value
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A conceptual model of service quality and service satisfaction
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A conceptual model of service quality and its implications for future research Journal of Marketing
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A Dynamic Process Model of Service Quality From Expectations to Behavioral Intentions Journal of Marketing Research
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의료서비스 품질요인이 환자충성도에미치는 영향에 관한 연구:SERVPERF 척도를 중심으로'
의 유사주제(
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