연구동향 분석

전시박람회 서비스품질이 서비스가치와 고객만족에 미치는 영향 - 한국 국제아트페어(KIAF)를 중심으로

조철호 김성아 2007년

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' 전시박람회 서비스품질이 서비스가치와 고객만족에 미치는 영향 - 한국 국제아트페어(KIAF)를 중심으로' 의 참고문헌

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    이학식 26 1 139-154 [1997]
  • 지각된 가치와 태도에 의한 산업전시박람회 참관자의 행동의도
    노용호 30 6 361-379 [2006]
  • 전시회서비스품질 평가요인과 고객만족에 관한 연구
    차민영 - [2002]
  • 인터넷 포탈 사이트의 서비스품질전략에 관한 연구
    김계수 31 2 283-294 [2002]
  • 인과분석을 위한 연구방법론
    강병서 - [2002]
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    조철호 - [2004]
  • 서비스품질과 서비스가치
    이학식 12 77-99 [1999]
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  • findings from Sweden
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  • an Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers Purchase Intention
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  • a multiple item scale for measuring consumer perceptions of service quality
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  • The role of perceived risk in the quality-value relationship : a study in a retail environment
    Sweeney, J. C. 75 1 77-105 [1999]
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  • Refinement and Reassessment of theSERVQUAL Scale Journal of Retailing
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  • Customer Trade-Offs and the Evaluation of Service
    Ostrom and Iacobucci 59 1 17-28 [1995]
  • Customer Evaluation Fast-food Services: a Cross-national Comparison
    Lee, Moonkyu 11 1 39-52 [1997]
  • Convergent and discriminantvalidation by the multitrait-multimethod matrix
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  • Consumer Perception of Service Quality An Assessment of the SERVQUAL Dimensions Journal of Retailing
    Carman 33-55 [1990]
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    Parasuraman A 49 41-50 [1985]
  • A Dynamic Process Model of Service Quality Journal of Marketing Research
    Boulding 7-27 [1993]
  • A Cross-sectional Test of the Test of the Effect and Conceptualization of Service Value
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  • A Conceptional Model of Service Quality andService Satisfaction
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  • A Cognitive Model of the Antecedents andConsequences of Satisfaction Decisions Journal of MarketingResearch
    Oliver 460-469 [1980]