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외식업체의 관계효익이 고객충성도에 미치는 영향:신뢰와 몰입을 매개변수로

김현영 김지혜 고재윤 2008년

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' 외식업체의 관계효익이 고객충성도에 미치는 영향:신뢰와 몰입을 매개변수로' 의 참고문헌

  • 회원제 레스토랑 고객의 태도, 관계효익 및 고객충성도간의 관계
    박기용 외식경영연구 8 2 85-100 [2005]
  • 호텔산업에서의 관계혜택의 결과변수에 관한 연구-호텔과 종사원에 대한 신뢰/만족 및 고객충성도를 중심으로-
    하헌국 관광연구 18 41-64 [2004]
  • 호텔 레스토랑에서 멤버십 유형에 따른 관계효익이 고객만족과 고객의 자발적 행위에 미치는 영향 연구
    최병호 [2006]
  • 호텔 레스토랑에서 관계효익이 고객만족과 고객의 자발적 행동에 미치는 영향에 관한 연구
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    정찬수 [2005]
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  • 관계효익이 장기지향성에 미치는 영향에 관한 연구: 신뢰와 관계몰입을 매개변수로
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  • 박사
    관계효익이 관계 질에 미치는 영향에 관한연구: 서비스 유형과 고객의 관계지향성을 중심으로
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