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신뢰와 만족이 정서적 몰입과 충성도에 미치는 영향 :계산적 몰입의 조절효과

권태윤 박성규 2010년

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' 신뢰와 만족이 정서적 몰입과 충성도에 미치는 영향 :계산적 몰입의 조절효과' 의 참고문헌

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    Reichheld, F. F. Harvard Business Review 10 105-111 [2000]
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