연구동향 분석

공공서비스 설계를 위한 탐색적 연구 : 품질정의와 품질속성 간의 관계를 중심으로

권영훈 2008년

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' 공공서비스 설계를 위한 탐색적 연구 : 품질정의와 품질속성 간의 관계를 중심으로' 의 참고문헌

  • 공공서비스품질 구성요인과 측정모형 연구
    김성홍 ( Sung Hong Kim ) 서비스경영학회지 7 3 3-28 [2006]
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    라준영 서비스경영학회지 9 1 181-205 [2008]
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    송건섭 한국사회와행정연구 13 4 1-26 [2003]
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    Ancarani, A. Managing Service Quality 11 5 331-341 [2001]
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