연구동향 분석

감정부조화와 내재적 동기간의 관계: 고객 콜센터 기혼 여성들의 일-가정 갈등을 중심으로

전무경 윤현중 2017년

논문상세정보
    • 저자 전무경 윤현중
    • 제어번호 103609413
    • 학술지명 유통과학연구
    • 권호사항 Vol. 15 No. 6 [ 2017 ]
    • 발행처 한국유통과학회
    • 발행처 URL http://www.kodisa.org/
    • 자료유형 학술저널
    • 수록면 65-76 ( 12쪽)
    • 언어 Korean
    • 출판년도 2017
    • 등재정보 KCI등재
    • 판매처
    유사주제 논문( 0)
인용/피인용

' 감정부조화와 내재적 동기간의 관계: 고객 콜센터 기혼 여성들의 일-가정 갈등을 중심으로' 의 참고문헌

  • 항공서비스에 대한 고객만족이 거래지속의도에 미치는 영향에 있어서 성별의 역할
    김문섭 유통과학연구 14 10 73-79 [2016]
  • 콜센터에서 감정표현규범에 따른 상담사의 감정노동이 감정부조화, 감정소진, 이직의도에 미치는 영향
    정경숙 대한경영학회지 28 2 529-551 [2015]
  • 정서노동과 소진의 관계에서 정서부조화의 매개효과
    이동명 조직과 인사관리연구 31 3 131-153 [2007]
  • 서비스 종업원의 표면행위가 반생산적 과업행동에 미치는 효과에 관한 연구: 감정소모의 매개효과를 중심으로
    강성호 유통과학연구 14 2 73-82 [2016]
  • 서비스 기업의 종업원 만족도가 경영성과에 미치는 영향에 관한 연구
    박정섭 유통과학연구 3 2 101-120 [2005]
  • 감정부조화의 영향과 그 조절요인에 관한 실증연구: 직무자율성과 사회적 지원의 조절효과를 중심으로
    박상언 ( Sang Eon Park ) 경영학연구 38 2 379-405 [2009]
  • 감정부조화-직무태도 간 관계에서 심리적 요인의 매개효과와 심리적 요인에 대한 종업원의 성격과 근속년수의 조절효과
    임알비나 경영학연구 45 2 615-658 [2016]
  • 감정노동에 따른 공항서비스 직원의 심리적 메커니즘에 관한 실증연구
    이준섭 유통과학연구 15 2 111-120 [2017]
  • Work–family Conflict, Policies, and the Job–life Satisfaction Relationship : A Review and Directions for Organizational Behavior–Human Resources Research
    Kossek, E. E. Journal of Applied Psychology 83 2 139-149 [1998]
  • Work and Family Variables, Entrepreneurial Career Success, and Psychological Well-being
    Parasuraman, S. Journal of Vocational Behavior 48 275-300 [1996]
  • The dimensionality and Antecedents of Emotional Labor Strategies
    Diefendorff, J. M. Journal of Vocational Behavior 66 2 339-357 [2005]
  • The Work Alibi : When it's Harder to Go Home
    Bartolomé, F. Harvard Business Review 61 2 67-74 [1983]
  • The Role of Overload on Job Attitudes, Turnover Intentions, and Salesperson Performance
    Jones, E. Journal of Business Research 60 7 663-671 [2007]
  • The Managed Heart
  • The Influence of Emotional Dissonance on Subjective Health and Job Satisfaction : Testing the Stress-Strain-Outcome Model
    Cheung, F. Y. Journal of Applied Social Psychology 40 12 3192-3217 [2010]
  • The Impact of Korean Franchise Coffee Shop Service Quality and Atmosphere on Customer Satisfaction and Loyalty
    Chung-Sub Shin The East Asian Journal of Business Management 5 4 47-57 [2015]
  • The Expression of Emotion in Organizational Life
    Rafaeli, A. Research in Organizational Behavior 11 1-42 [1989]
  • The Dimensions, Antecedents, and Consequences of Emotional Labor
    Morris, J. A. The Academy of Management Review 21 4 986-1010 [1996]
  • The Determinants of Salesperson Performance : A Meta Analysis
    Churchill, G. A. Jr. Journal of marketing research 22 2 103-118 [1985]
  • Sources of Conflict between Work and Family Roles
    Greenhaus, J. H. Academy of Management Review 10 1 76-88 [1985]
  • Self Efficacy : A Moderator of the Relation between Emotional Dissonance and Counterproductive Work Behavior
    Cretu, R. Z. Procedia-Social and Behavior Sciences 127 22 892-896 [2014]
  • Relationships of Job and Family Involvement, Family Social Support, and Work –Family Conflict with Job and Life Satisfaction
    Adams, G. A. Journal of Applied Psychology 81 4 411-420 [1996]
  • Rational versus Gender Role Explanations for Work-family Conflict
    Gutek, B. A. Journal of Applied Psychology 76 4 560-568 [1991]
  • Psychometric theory
  • Psycho-physiological Effects of Emotional Dissonance in a Face-to-face Service Interaction
    Hopp, H. Anxiety, Stress, & Coping 23 4 399-414 [2010]
  • Multivariate Data Analysis
    Hair, J. F. - [1998]
  • Multi-dimensional Emotional Intelligence Effects on Intrinsic/Extrinsic Motivation and Job Satisfaction: Analysis Using Laborer Perceived Organizational Support
    양회창 The East Asian Journal of Business Management 5 4 13-18 [2015]
  • Managing Emotions in the Workplace
    Morris, J. A. Journal of Managerial Issues 9 257-274 [1997]
  • Interactive Quality in Ethiopian Telecom's Service Encounters : A Dyadic Perspective
    Potluri, R. M. International Journal of Industrial Distribution & Business 6 1 27-35 [2015]
  • Interactive Effects of Emotional Dissonance and Self-Control Demands on Burnout, Anxiety, and Absenteeism
    Diestel, S. Journal Vocational Behavior 77 3 412-424 [2010]
  • IT Road Warriors : Balancing Work-family Conflict, Job Autonomy, and Work Overload to Mitigate Turnover Intentions
    Ahuja, M. K. MIS Quarterly 31 1 1-17 [2007]
  • Human Stress and Cognition in Organizations: An Integrated Perspective
    Beehr, T. A. - [1985]
  • Harvard Review on Work and Life Balance
  • Emotional dissonance and burnout among cabin attendants
    Heuven, E. European Journal of Work and Organizational Psychology 12 81-100 [2003]
  • Emotional Labour and Negative Job Outcomes : An Evaluation of the Mediating Role of Emotional Dissonance
    Van Dijk, P. A. Journal of Management &Organization 12 2 101-115 [2006]
  • Emotional Labor and Burnout : Comparing Two Perspectives of"People Work"
    Brotheridge, C. M. Journal of Vocational Behavior 60 1 17-39 [2002]
  • Emotional Intelligence in Organizations: A Conceptualization
    Abraham, R. Genetic, Social, and General Psychology Monographs 125 2 209-224 [1999]
  • Emotional Exhaustion as a Predictor of Job Performance and Voluntary Turnover
    Wright, T. A. Journal of Applied Psychology 83 3 486-493 [1998]
  • Emotional Dissonance, Emotional Exhaustion and Job Satisfaction in Call Centre Workers
    Lewig, K. A. European Journal of Work and Organizational Psychology 12 4 366-392 [2003]
  • Emotional Dissonance, Burnout, and in-role performance among Nurses and Police Officers
    Bakker, A. B. International Journal of Stress Management 13 423-440 [2006]
  • Emotional Dissonance in Organizations: A Conceptualization of Consequences, Mediators and Moderators
    Abraham, R. Leadership & Organization Development Journal 19 3 137-146 [1998]
  • Emotional Dissonance and the Information Technology Professional
    Rutner, P. S. MIS Quarterly 32 3 635-652 [2008]
  • Emotional Dissonance and Emotional Exhaustion among Hotel Employees in Nigeria
    Karatepe, O. M. International Journal of Hospitality Management 28 3 349-358 [2009]
  • Emotion in the Workplace : A Reappraisal
    Ashforth, B. E. Human Relations 48 97-125 [1993]
  • Emotion Work, Feeling Rules, and Social Structure
    Hochschild, A. R. American Journal of Sociology 85 3 551-575 [1979]
  • Effect of Nature of Interaction on Organizational Citizenship Behavior : Exploring the Mediating Role of Emotional Labour. International Journal of Commerce
    Shameem, S. Business and Management 2 6 2319-2828 [2013]
  • Effect of Emotional Dissonance on Organizational Citizenship Behavior : Testing the Stressor-Strain-Outcome Model
    Cheung, F. Y. The Journal of Psychology 147 1 89-103 [2013]
  • Do Jon Resources Moderate the Effect of Emotional Dissonance on Burnout?
    Karatepe, O. M. International Journal of Contemporary Hospitality Management 23 1 44-65 [2009]
  • Definition and Conceptualization of Stress in Organization
    Schuler, R. S. Organizational Behavior and Human Performance 25 2 184-215 [1980]
  • Assessing Longitudinal Change of and Dynamic Relationships among Role Stressors, Job Attitudes, Turnover Intention, and Well-being in Neophyte Newcomers
    Vandenberghe, C. Journal of Organizational Behavior 32 4 652-671 [2011]
  • An Examination of Leadership and Employee Creativity : The Relevance of Traits and Relationships
    Tierney, P. Personnel Psychology 52 591-620 [1999]
  • A Paradigm for developing better measures of marketing constructs
    Churchill, G. A. Jr. Journal of Marketing Research 16 64-73 [1979]
  • A Meta-analytic Review of the Relationship between Emotional dissonance and Emotional Exhaustion
    Kenworthy, J. Journal of Applied Social Psychology 44 2 94-105 [2014]