연구동향 분석

서비스기업 종업원의 표면행위가 이직의도에 미치는 영향에 관한 연구: 지각된 사회적 지원의 조절효과를 중심으로

김완민 강성호 이한근 2017년

논문상세정보
    • 저자 김완민 강성호 이한근
    • 제어번호 103608988
    • 학술지명 유통과학연구
    • 권호사항 Vol. 15 No. 2 [ 2017 ]
    • 발행처 한국유통과학회
    • 발행처 URL http://www.kodisa.org/
    • 자료유형 학술저널
    • 수록면 101-109 ( 9쪽)
    • 언어 Korean
    • 출판년도 2017
    • 등재정보 KCI등재
    • 판매처
    유사주제 논문( 0)
인용/피인용

' 서비스기업 종업원의 표면행위가 이직의도에 미치는 영향에 관한 연구: 지각된 사회적 지원의 조절효과를 중심으로' 의 참고문헌

  • 표면행동, 감정소진, 이직의도 간의 관계: 리더-부하 교환관계의 조절된 매개효과
    장재규 대한경영학회지 29 7 1129-1150 [2016]
  • 간호사의 감정노동과 소진, 이직의도와의 관계에서 자기효능감과 사회적 지지의 역할
    김인순 간호행정학회지 15 4 515-526 [2009]
  • Work relationships in telephone call centres : Understanding emotional exhaustion and employee withdrawal
    Deery, S. Journal of Management Studies 39 4 471-496 [2002]
  • When the show must go on : Surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery
    Grandey, A. A. Academy of Management Journal 46 1 86-96 [2003]
  • Understanding hotel employees' service sabotage : Emotional labor perspective based on conservation of resources theory
    Lee, J. -H. International Journal of Hospitality Management 36 1 176-187 [2014]
  • The role of perceived organizational support on emotional labor in the airline industry
    Hur, W. -M. International Journal of Contemporary Hospitality Management 25 1 105-123 [2013]
  • The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors
    Cropanzano, R. Journal of Applied Psychology 88 1 160-169 [2003]
  • The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes
    Hur, W. -M. Management Decision 53 3 605-624 [2015]
  • The job demand–control(–support)model and psychological well-being : A reviewof 20 years of empirical research
    Van der Doef, M. Work & Stress 13 2 87-114 [1999]
  • The dimensionality and Antecedents of Emotional Labor Strategies
    Diefendorff, J. M. Journal of Vocational Behavior 66 2 339-357 [2005]
  • The Measurement of Experienced Burnout
    Maslach, C. Journal of Organizational Behavior 2 2 99-113 [1981]
  • The Managed Heart
  • The Influence of Verbal Aggression on Job Involvement and Turnover Intention: The Moderating Effect of Self-esteem
    송준화 The East Asian Journal of Business Management 5 4 19-28 [2015]
  • The Dimensions, Antecedents, and Consequences of Emotional Labor
    Morris, J. A. Academy of Management Review 21 4 986-1010 [1996]
  • Targets, strategies, and topics of deception among part-time workers
    Payne, H. J. Employee Relations 30 3 251-263 [2008]
  • Surface acting in service : A two-context examination of customer power and politeness
    Wessel, J. L. Human Relations 68 5 709-730 [2015]
  • Structural equation modeling in practice:a review and recommended two-step approach
    Anderson, J. C. Psychological bulletin 103 3 411-423 [1988]
  • Sources of social support and burnout, job satisfaction, and productivity
    Baruch-Feldman, C. Journal of Occupational Health Psychology 7 1 84-93 [2002]
  • Social support, job stress, health, and job satisfaction among nurses in the United Kingdom
    Bradley, J. R. International Journal of Stress Management 9 3 163-182 [2002]
  • Social support and occupational stress : Effects of talking to others
    Fenlason, K. J. Journal of Organizational Behavior 15 2 157-175 [1994]
  • Psychometric theory
  • Perceived Employment Instability Effect on Psychological Well-being and Job Satisfaction: Resilience and Character Strength as Mediator
    양회창 The East Asian Journal of Business Management 5 4 29-35 [2015]
  • On the Evaluation of Structural Equation Models
    Bagozzi, R. P. Journal of the Academy of Marketing Science 16 1 74-94 [1988]
  • Multi-dimensional Emotional Intelligence Effects on Intrinsic/Extrinsic Motivation and Job Satisfaction: Analysis Using Laborer Perceived Organizational Support
    양회창 The East Asian Journal of Business Management 5 4 13-18 [2015]
  • Is"Service with a Smile" Enough? Authenticity of Positive Displays duringService Encounters
    Grandey, A. A Organizational Behavior and Human Decision Processes 96 1 38-55 [2005]
  • Evaluating structural equation models with unobservable variables and measurement error
    Fornell, C. Journal of Marketing Research 18 1 39-50 [1981]
  • Emotional intelligence as moderator of the surface acting-Strain Relationship
    Prati, L. M. Journal of Leadership & Organizational Studies 15 4 368-380 [2009]
  • Emotional dissonance in organizations：Antecedents, consequences, and moderators
    Abraham, R. . Genetic, Social, and General Psychology Monographs 124 2 229- [1998]
  • Emotional Labor and Burnout : Comparing Two Perspectives of"People Work"
    Brotheridge, C. M. Journal of Vocational Behavior 60 1 17-39 [2002]
  • Effects of age, gender, and emotional labor strategies on job outcomes : Moderated mediation analyses
    Cheung, F. Y. Applied Psychology : Health and Well‐ Being 2 3 323-339 [2010]
  • Display rules versus display autonomy : Emotion regulation, emotional exhaustion, and task performance in a call center simulation
    Goldberg, L. S. Journal of Occupational Health Psychology 12 3 301- [2007]
  • Conservation of resources: A new attempt at conceptualizing stress
    Hobfoll, S. E. American psychologist 44 3 513-524 [1989]
  • Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
    Hennig-Thurau, T. Journal of Marketing 70 3 58-73 [2006]
  • An investigation into the antecedents of organizational citizenship behaviors in a personal selling context
    Netemeyer, R. G. Journal of Marketing 61 3 85-98 [1997]
  • An empirical test of trust-building processes and outcomes in sales manager–salesperson relationships
    Brashear, T. G. Journal of the Academy of Marketing Science 31 2 189-200 [2003]
  • A theory of social comparison processes
    Festinger, L Human relations 7 2 117-140 [1954]
  • A meta-analytic examination of the correlates of the three dimensions of job burnout
    Lee, R. T. Journal of Applied Psychology 81 2 123- [1996]