연구동향 분석

호텔종사자들의 감정노동, 직무만족, 조직몰입 간의 인지된 조직지지의 조절된 매개효과

최해수(Choi, Hae-Soo) 2015년

논문상세정보
인용/피인용
' 호텔종사자들의 감정노동, 직무만족, 조직몰입 간의 인지된 조직지지의 조절된 매개효과' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 사회과학
  • emotional labor
  • job satisfaction
  • organizational commitment
  • perceived organizational support
  • 감정노동
  • 인지된 조직지지
  • 조직몰입
  • 직무만족
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
22,979 0

0.0%

' 호텔종사자들의 감정노동, 직무만족, 조직몰입 간의 인지된 조직지지의 조절된 매개효과' 의 참고문헌

  • 호텔종사원의 직무만족이 조직몰입과 조직시민행동에 미치는 영향
    박진영 관광연구 26 (5) : 315 ~ 328 [2011]
  • 박사
    호텔종사원의 감정노동이 소진과 직무만족에 미치는 영향
    이유라 관광연구 25 (1) : 185 ~ 203 [2008]
  • 리조트 직원의 감정노동이 감정고갈에 미치는 영향 - 사회적 지원의 조절효과 -
    최영호 관광연구 27 (5) : 541 ~ 563 [2012]
  • 감정노동을 수행하는 항공 객실승무원들의 우울이 이직의도에 미치는 영향: 직무만족과 조직몰입의 매개효과
    한의진 관광연구 28 (4) : 117 ~ 135 [2013]
  • Why Does Mentoring Work? The Role of Perceived Organizational Support
    Baranik, L. E. Journal of Vocational Behavior 76 : 366 ~ 373 [2010]
  • When I Put on My Service Mask: Determinants and Outcomes of Emotional Labor among Hotel Service Providers according to Affective Event Theory, 'In: Judge. T.A., Scott, B.A., Illis, R.(2006). Hostility, Job Attitudes, and Workplace Deviance: Test of a Multilevel Model, Journal of Applied Psychology, 91:126-138.'
    Lam, W. International Journal of Hospitality Management 31 : 3 ~ 11 [2012]
  • What is job satisfaction?
    Locke, E. A. Organizational Behavior and Human Performance 4 : 309 ~ 336 [1969]
  • The measurement of organiza- tional commitment
    Mowday, R. T. Journal of Vocational Behavior 14 : 244 ~ 247 [1979]
  • The dimensions antecedents and consequences of emotional labor
    Morris, J. Academy of Management Review 21 : 986 ~ 1010 [1996]
  • The dimensionality and antecedents of emotional labor strategies
    Diefendorff, J. M. Journal of Vocational Behavior 66 (2) : 339 ~ 357 [2005]
  • The Role of the Seven Dimensions of Job Satisfaction in Salesperson's Attitudes and Behaviors
    Rutherford, B. Journal of Business Research 62 : 1146 ~ 1151 [2009]
  • The Moderator-Mediator Variable Distinction in Social Psychological Research : Conceptual, Strategic, and Statistical Considerations
    Baron R. M. Journal of Personality and Social Psychology 51 (6) : 1173 ~ 1182 [1986]
  • The Moderating Effect of the Boundary Spanning Role on Perceived Supervisory Support: A Meta-Analytic Review
    Edmondson, D. R. Journal of Business Research 66 : 2186 ~ 2192 [2013]
  • The Measurement of Satisfaction in Work Retirement: A Strategy for the Study of Attitudes
    Smith, P. C. Rand McNally [1969]
  • The Managed Heart, Commercialization of Human Feeling
    Hochschild, A. University of California Press [1983]
  • The Examination of the Relationship among Organizational Support, Affective Commitment and Job Satisfaction of Hotel Employees
    Bilgin, N. Social and Behavioral Science 51 : 470 ~ 473 [2012]
  • The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study?
    Wong, C. S. The Leadership Quarterly 13 : 243 ~ 274 [2002]
  • The Effects of Hotel Employees' Affectivity and Emotional Labor on Job Satisfaction and Turnover Intention
    김준환 유통경영학회지 16 (5) : 89 ~ 99 [2013]
  • The Antecedents and Consequences of Job Stress of Flight attendants-Evidence from Taiwan
    Chen, C-F. Journal of Air Transport Management 17 : 253 ~ 255 [2011]
  • Sources of Support and Expatriate Performance: The Mediating Role of Expatriate Adjustment
    Kraimer, M. L. Personnel Psychology 54 : 71 ~ 99 [2001]
  • Social Responsibility and Personal Success: Are They Incompatible?
    Wood, V. R. Journal of Business Research 14 (3) : 193 ~ 212 [1986]
  • Service with a smile emotional contagion in the service encounter
    Pugh, S. D. Academy of Management Journal 44 (5) : 1018 ~ 1027 [2001]
  • Service climate and organizational commitment : The importance of customer linkages
    Paulin, M. Journal of Business Research 59 : 906 ~ 915 [2006]
  • SPSS and SAS procedures for estimating indirect effects in simple mediation models
    Preacher, K. J. Behavior Research Methods, Instruments, & Computers 36 (4) : 717 ~ 731 [2004]
  • Relationships of Supervosor Support and Conflicts in the Work-Family Interface with the Selected Job Outcomes of Frontline Employees
    Karatepe, O. M. Tourism Management 28 : 238 ~ 252 [2007]
  • Perceived organizational support：A review of the literature
    Rhoades, L. Journal of Applied Psychology 87 : 698 ~ 714 [2002]
  • Perceived organi-zational support
    Eisenberger, R. Journal of Applied Psychology 71 : 500 ~ 507 [1986]
  • Perceived Organizational Support
    Hutchison, S. Journal of Applied Psychology 71 (3) : 500 ~ 507 [1986]
  • PROCESS: A versatile computational tool for observed variable mediation, moderation, and conditional process modeling[White paper]
  • Moderating Effect of Ethical Climete on the Relationship between Job Satisfaction and Organizational Commitment: Evidence from Large Companies in Turkey
    Zehir, C. Social and Behavioral Sciences 58 : 734 ~ 743 [2012]
  • Measuring the job satisfaction of industrial salesmen
    Churchill, G. A. Journal of Marketing Research 11 : 254 ~ 260 [1974]
  • Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization
    Allen, N. J. Journal of Occupational Psychology 63 : 1 ~ 18 [1990]
  • Job satisfaction : how people feel about their jobs and how it affects their performance
    Cranny, C. J Lexington Press [1992]
  • Job Attitudes and Absenteeism: A Study in the English Speaking Caribbean
    Punnett, B. J. Journal of World Business 42 : 214 ~ 227 [2007]
  • Hotel service provider's emotional labor : The antecedents and effects on burnout
    Kim, H. J. International Journal of Hospitality Management 27 : 151 ~ 161 [2008]
  • Examining the causal order of job satisfaction and organizational commitment
    Vandenberg, R. J. Journal of Management 18 : 153 ~ 167 [1992]
  • Examining the Interconnection of Job Satisfaction and Organizational Commitment: An Application of the Bivariate Profit Model
    Rayton, B. A. The International Journal of Human Resource Management 17 (1) : 139 ~ 154 [2006]
  • Ethical contexts and employee job responses in the hotel industry:The roles of work values and perceived organizational support
    Cheng, P-Y International Journal of Hospitality Management 34 : 108 ~ 115 [2013]
  • Ethical Climate's Relationship to Job Satisfaction, Organizational Commitment, and Turnover Intention in the Sales Force
    Schwepker Jr. C. H. Journal of Business Research 54 : 39 ~ 52 [2001]
  • Employee Organization Linkage-the Psychology of Commitment Absenteeism and Turnover
    Mowday, R. T. Academic Press [1982]
  • Emotional labor in service roles: The influence of identity
    Ashforth, B. E. Academy of Management Review 18 : 88 ~ 115 [1993]
  • Emotional labor in China: Do perceived organizational support and gender moderate the process?
    Nixon, A. E. Stress and Health 27 : 289 ~ 305 [2011]
  • Emotional labor and burnout : comparing two perspectives of ‘people work’
    Brotheridge, C. Journal of Vocational Behavior 60 : 17 ~ 39 [2002]
  • Emotional intelligence and organizational commitment : testing the mediatory role of occupational stress and job satisfaction
    Aghdasi S Social and Behavioral Science 29 : 1965 ~ 1976 [2011]
  • Emotional dissonance in organizations : antecedents, consequences and moderators
    Abraham, R. Genetic, Social and General Psychology Monographs 124 : 229 ~ 247 [1998]
  • Emotional Value: Creating Strong Bonds with Your Customers
    Fox, S. Personnel Psychology 54 (1) : 230 ~ 234 [2001]
  • Emotional Labor, Job Satisfaction and Organizational Commitment amongst Clinical Nurses: A Questionnaire Survey
    Yang, F-H. International Journal of Nursing Studies 45 (6) : 879 ~ 887 [2008]
  • Emotional Labor of the Tour Leaders: an Exploratory Study
    Wong, J. Tourism Management 30 (2) : 249 ~ 259 [2009]
  • Emotional Labor in the Hospitality Industry: The Influence of Contextual Factors
    Shani, A. International Journal of Hospitality Management 38 : 150 ~ 158 [2014]
  • Emotional Intelligence, Emotional Labor, and Job Satisfaction among Physicians in Greece
    Psilopanagioti, A. BMC Health Services Research 12 : 463 ~ 474 [2012]
  • Emotion work and psychological well-being: A review of the literature and some conceptual considerations
    Zapf, D. Human Resource Management Review 12 : 237 ~ 268 [2002]
  • Eldercare demands, strain, and work engagement: The moderating role of perceived organizational support
    Zacher, H Journal of Vocational Behavior 79 : 667 ~ 680 [2011]
  • Development and validation of the hospitality emotional labor scale
    Chu, K. H-L. Tourism Management 27 : 1181 ~ 1191 [2006]
  • Customer-oriented Boundary-spanning Behaviors: Test of a Social Exchange Model of Antecedents
    Bettencourt, L. A. Journal of Retailing 81 : 141 ~ 157 [2005]
  • Contact with AIDS patients as a source of work-related distress:Effects of organizational and social support
    George, J. M. Academy of Management Journal 619 : 179 ~ 192 [1993]
  • Commitment and Turnover in Resort Jobs
    LaLopa, J. M. Journal of Hospitality and Tourism Research 21 (2) : 11 ~ 16 [1997]
  • Attitudes in and around Organizations
    Brief, A. P. Sage [1998]
  • Assessing Occupational Stress in Psychiatric Nurses Using the Full Job Strain Model: The Value of Social Support to Nurses
    Munro, L. International Journal of Nursing Studies 35 : 339 ~ 345 [1998]
  • Antecedents and Consequences of Job Satisfaction in the Hotel Industry
    Yang, J-T. International Journal of Hospitality Management 29 : 609 ~ 619 [2010]
  • Antecedents and Consequences of Job Satisfaction among Information Center Employees
    Igbaria, M. Journal of Management Information Systems 9 (4) : 145 ~ 174 [1993]
  • Antecedents and Consequences of Commitment in Marketing Research Service: The Client's Perspective
    Cater, B. Industrial Marketing Management 38 : 785 ~ 797 [2009]
  • An investigation of job satisfaction, organizational commitment and role conflict and ambiguity in a sample of chinese undergraduate nursing students
    Wu, L. Nurse Education Today 26 : 304 ~ 314 [2006]
  • An Investigation of Antecedents of Turnover for Manufacturing Plant Managers
    Udo, G. J. International Journal of Operations and Production Management 17 (9) : 912 ~ 924 [1997]
  • Addressing moderated mediation hypotheses: Theory, methods and prescriptions
    Preacher, K. J. Multivariate Behavioral Research 42 (1) : 185 ~ 227 [2007]
  • A Meta-analysis of the Relationship between Perceived Organizational Support and Job Outcome: 20 Years of Research
    Riggle, R. J. Journal of Business Research 62 : 1027 ~ 1030 [2009]