연구동향 분석

직무자원 및 고객불량행동이 서비스 사보타주에 미치는 영향

정창윤(Jeong, Chang-Yoon) 김인신(Kim, Insin) 2015년

논문상세정보
인용/피인용
' 직무자원 및 고객불량행동이 서비스 사보타주에 미치는 영향' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 사회과학
  • dysfunctionalcustomerbehavior
  • job performance
  • jobresources
  • restaurant industry
  • service encounter
  • service sabotage
  • 고객불량행동
  • 서비스 사보타주
  • 서비스 접점 직원
  • 외식산업
  • 외식업
  • 직무성과
  • 직무자원
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
14,769 0

0.0%

' 직무자원 및 고객불량행동이 서비스 사보타주에 미치는 영향' 의 참고문헌

  • 호텔종사자의 직무요구와 직무자원(JD-R), 직무열의,자아효능감 및 업무성과간의 관계연구
    김희진 관광학연구 37 (8) : 33 ~ 53 [2013]
  • 호텔 식음료부문 상사의 리더십이 종사자의 조직시민행동 및 직무성과에 미치는 영향에 관한 연구
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  • 항공사 객실팀장의 리더십 유형이 직무성과에 미치는 영향 –K 항공사 팀원들의 평가를 중심으로-
    여성구 관광연구 29 (2) : 41 ~ 60 [2014]
  • 커피, 공손하게 주문하면 할인․․․누리꾼 “무릎 꿇고 ‘커피한잔 부탁’하면 공짜?
  • 캐주얼 다이닝 레스토랑의 서비스 불공정성이 고객불량행동의도에 미치는 영향
    정규엽 호텔경영학연구 17 (2) : 57 ~ 70 [2008]
  • 카지노종사원의 직무요구, 직무자원과 소진 그리고 직무만족의 관계 - 직무요구-자원(JDR)모형과 안면환류가설(FFH)의 관점에서 -
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    이유재 마케팅연구 19 (4) : 185 ~ 210 [2004]
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  • [어떻게 생각하십니까] (12) 손님은 정말 왕인가요? 감정 상하는 감정노동자들
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