연구동향 분석

서비스회복은 고객의 머리로 이루어지는가? 가슴으로 이루어지는가?

김상희 ( Sang Hee Kim ) 2014년

논문상세정보
인용/피인용
' 서비스회복은 고객의 머리로 이루어지는가? 가슴으로 이루어지는가?' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 경영관리
  • authenticity
  • disappointment
  • forgiveness
  • justice
  • recovery satisfaction
  • service failure
  • service recovery
  • 고객행동
  • 공정성
  • 서비스 실패
  • 서비스 품질 평가
  • 서비스 회복
  • 실망
  • 용서
  • 진정성
  • 회복만족
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
11,711 0

0.0%

' 서비스회복은 고객의 머리로 이루어지는가? 가슴으로 이루어지는가?' 의 참고문헌

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