연구동향 분석

대고객 상호작용과 관련된 직무특성이 종업원의 심리적 안녕과 성과에 미치는 영향 연구

이재원 ( Jae Won Lee ) 2015년

논문상세정보
인용/피인용
' 대고객 상호작용과 관련된 직무특성이 종업원의 심리적 안녕과 성과에 미치는 영향 연구' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 경영관리
  • affective delivery
  • emotional display rules
  • emotional exhaustion
  • emotionregulationstrategies
  • interactioncharacteristicswithcustomers
  • 감정고갈
  • 감정규율전략
  • 감정표현규칙
  • 고객과의 상호작용 특성
  • 긍정정서 전달행위
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
9,532 0

0.0%

' 대고객 상호작용과 관련된 직무특성이 종업원의 심리적 안녕과 성과에 미치는 영향 연구' 의 참고문헌

  • 사회정체성이 감정노동에 미치는 영향 : 고용형태의 조절효과를 중심으로
    한수진 대한경영학회지 25 (6) : 2735 ~ 2759 [2012]
  • 공공서비스기관 교육훈련이 학습의 전이수준과 직무만족에 미치는 영향에 관한 실증연구 : 조직지원과 감정노동 조절효과를 중심으로
    김명희 대한경영학회지 23 (5) : 2523 ~ 2541 [2010]
  • 고객 불량행동으로 인한 종업원의 정서적 반응이 직무만족에 미치는영향에 관한 연구- 감정노동 성향(진심, 표면)의 조절효과를 중심으로
    초필연 대한경영학회지 27 (2) : 285 ~ 309 [2014]
  • 감정노동이 감정소진과 직무만족에 미치는 영향 : KTX승무서비스 종사자를 중심으로
    김태성 대한경영학회지 25 (9) : 3761 ~ 3780 [2012]
  • 감정노동과 종업원의 심리적 안녕이 감정적 부조화 인식에 미치는 영향
    정무관 대한경영학회지 25 (1) : 171 ~ 193 [2012]
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