The Structural Relationship of Brand Image, Brand Trust, and Brand Loyalty
G. S. AhnThe Korean Journal of Advertising 69 : 115 ~ 137 [2005]
The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased from a Multiservice Provider: Does Age of Relationship Matter?
P. C. VerhoefJournal of the Academy of Marketing Science 30 (3) : 202 ~ 216 [2002]
The Commitment-Trust theory of relationship marketing
R. M. MorganJournal of Marketing 58 (7) : 20 ~ 38 [1994]
The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty