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서비스 종업원의 감정적 노동의 선행 및 결과변수에 대한 연구
유재원
곽원준
신호철
2014년
활용도 Analysis
논문 Analysis
연구자 Analysis
활용도 Analysis
논문 Analysis
연구자 Analysis
활용도
공유도
영향력
논문상세정보
저자
유재원
곽원준
신호철
주제어
Emotional Exhaustion
emotional labor
job insecurity
team cooperation
work overload
감정노동
감정적 고갈
내면행위
직무과부하
직무불안정성
표면행위
참고문헌( 42)
유사주제 논문( 11,864)
경영관리 9,595건
감정노동 1,227건
emotional labor 542건
emotional exhaustion 156건
표면행위 76건
직무불안정성 65건
내면행위 64건
job insecurity 63건
직무과부하 28건
work overload 26건
감정적 고갈 13건
team cooperation 9건
인용/피인용
서비스 종업원의 감정적 노동의 선행 및 결과변수에 대 ...
' 서비스 종업원의 감정적 노동의 선행 및 결과변수에 대한 연구' 의 주제별 논문영향력
논문영향력 요약
주제
경영관리
emotional exhaustion
emotional labor
job insecurity
team cooperation
work overload
감정노동
감정적 고갈
내면행위
직무과부하
직무불안정성
표면행위
동일주제 총논문수
논문피인용 총횟수
주제별 논문영향력의 평균
11,515
6
0.0%
자세히
주제별 논문영향력
논문영향력
주제
주제별 논문수
주제별 피인용횟수
주제별 논문영향력
주제분류(KDC/DDC)
경영관리
9,596
0
0.0%
주제어
감정노동
1,228
3
0.2%
emotional exhaustion
157
0
0.0%
emotional labor
543
0
0.0%
job insecurity
64
0
0.0%
team cooperation
10
0
0.0%
work overload
27
0
0.0%
감정적 고갈
14
0
0.0%
내면행위
65
0
0.0%
직무과부하
29
0
0.0%
직무불안정성
66
0
0.0%
표면행위
77
0
0.0%
계
11,876
3
0.0%
* 다른 주제어 보유 논문에서 피인용된 횟수
3
닫기
' 서비스 종업원의 감정적 노동의 선행 및 결과변수에 대한 연구'
의 참고문헌
When the Show Must Go On: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-rated Service Delivery
Grandey, A. A.
Academy of Management Journal 46 (1) : 86 ~ 96
[2003]
The role of customer gratitude in relationship marketing
Palmatier, R. W.
Journal of Marketing 73 (September) : 1 ~ 89
[2009]
The measurement of experienced burnout
Maslach, C.
Journal of Occupational Behavior 2 (2) : 99 ~ 113
[1981]
The effect of job insecurity on psychological health and withdrawal : a longitudinal study
Dekker, S. W.
Australian Psychologist 30 : 57 ~ 63
[1995]
The Role of Neuroticism on Psychological and Physiological Stress Responses
Schneider, T. R.
Journal of Experimental Social Psychology 40 (6) : 795 ~ 804
[2004]
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Chonko, L. B.
Journal of Personal Selling & Sales Management 25 (4) : 371 ~ 382
[2005]
The Managed Heart: Commercialization of Human Feeling
Hochschild, A. R.
University of California
[1983]
The Influence of Job Security on Field Sales Manager Satisfaction : Exploring Frontline Tensions
Noble, C. H.
Journal of Personal Selling and Sales Management 28 (3) : 247 ~ 261
[2008]
The Impact of Interpersonal Environment on Burnout and Organizational Commitment
Leiter, M. P.
Journal of Organizational Behavior 9 (4) : 297 ~ 308
[1988]
The Effect of Self-Efficacy on Salesperson Work Overlaod and Pay Satisfaction
Mulki, J. P.
Journal of Personal Selling and Sales Management 28 (3) : 285 ~ 297
[2008]
The Affective Consequence of Service Work : Managing Emotions on the Job
Wharton, A. S.
Work and Occupations 20 (2) : 205 ~ 232
[1993]
Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being
Ryan, R. M.
American Psychologist 55 : 68 ~ 78
[2000]
Revisiting the Smiling Service Worker and Customer Satisfaction
Söderlund, M.
International Journal of Service Industry Management 19 (5) : 552 ~ 574
[2008]
Relations between job facet comparisons and employee relations
Oldham, G. R.
Organizational Behavior and Human Decision Processes 38 : 28 ~ 47
[1986]
Reaction to Increased Workload : Effects on Professional Efficacy of Nurses
Greenglass, E. R.
Applied Psychology : An International Review 52 (4) : 580 ~ 597
[2003]
Planning Behavior and Perceived Control of Time at Work
Claessens, B. J. C.
Journal of Organizational Behavior 25 (8) : 937 ~ 950
[2004]
Personal Control and Stress and Coping Processes : A Theoretical Analysis
Folkman, S.
Journal of Personality and Social Psychology 46 (4) : 839 ~ 852
[1984]
Perceived Organizational Support as a Moderator of Emotional Labor/Outcome Relationships
Duke, a. B.
Journal of Applied Social Psychology 39 (5) : 1013 ~ 1034
[2009]
Negative affectivity : The disposition to experience aversive emotional states
Watson, D.
Psychological Bulletin 96 : 465 ~ 490
[1984]
Labor markets and help seeking : a test of the employment security hypothesis
Catalano, R.
Journal of Health and Social Behavior 27 : 227 ~ 287
[1986]
Job insecurity : toward conceptual clarity
Greenhalgh, L.
Academy of Management Review 9 : 438 ~ 448
[1984]
It’s not only clients : Studying emotion work with clients and co-workers with an event-sampling approach
Tschan, F.
Journal of Occupational and Organizational Psychology 78 : 195 ~ 220
[2005]
Hotel service provider's emotional labor : The antecedents and effects on burnout
Kim, H. J.
International Journal of Hospitality Management 27 (2) : 151 ~ 161
[2008]
Employee and Customer Perceptions of Service in the Banks : Replication and Extension
Schneider, B.
Journal of Applied Psychology 70 : 423 ~ 433
[1985]
Emotional labor in service roles: The influence of identity
Ashforth, B. E.
Academy of Management Review 18 (1) : 88 ~ 115
[1993]
Emotional labor and burnout: Comparing two perspectives of “people work.”
Brotheridge, C. M.
Journal of Vocational Behavior 60 (1) : 17 ~ 39
[2002]
Emotional labor : A conceptualization and scale development
Glomb, T. M.
Journal of Vocational Behavior 64 : 1 ~ 23
[2004]
Emotion Work in the Hellenic Frontline Service Environment : How it Relates to Emotional Exhaustion and Work Attitude
Bozionelos, N.
The International Journal of Human Resource Management 19 (6) : 1108 ~ 1130
[2008]
Emotion Regulation in the Workplace : A New Way to Conceptualize Emotional Labor
Grandey, A. A.
Journal of Occupational Health Psychology 5 (1) : 95 ~ 110
[2000]
Emotion Regulation in Customer Service Roles : Testing a Model of Emotional Labor
Totterdell, P.
Journal of Occupational Health Psychology 8 (1) : 55 ~ 73
[2003]
Effects of a respite from work on burnout : vacation relief and fade-out
Westman, M.
Journal of Applied Psychology 82 : 516 ~ 527
[1997]
Dispositional Emotionality and Regulation : Their Role in Predicting Quality of Social Functioning
Eisenberg, N.
Journal of Personality and Social Psychology 78 (1) : 136 ~ 157
[2000]
Customer Reactions to Emotional Labor : The Roles of Employee Acting Strategies and Customer Detection Accuracy
Groth, M.
Academy of Management Journal 52 (5) : 958 ~ 974
[2009]
Correlates of burnout among public service lawyers
Jackson, S. E.
Journal of Occupational Behavior 8 : 339 ~ 349
[1987]
Coping with the Stress of Transformational Change in a Government Department
Robinson, O.
Journal of Applied Behavioral Science 41 (2) : 204 ~ 221
[2005]
Common method biases in behavioral research:a critical review of the literature and recommended remedies
Podsakoff, P. M.
Journal of Applied Psychology 88 (5) : 879 ~ 903
[2003]
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
Henning-Thurau, T.
Journal of Marketing 70 (3) : 58 ~ 73
[2006]
Antecedent- and responsefocused emotion regulation: Divergent consequences for experience, expression, and physiology
Gross, J. J.
Journal of Personality and Social Psychology 74 (1) : 224 ~ 237
[1998]
An investigation of the influence of coping resources in salespersons' emotional exhaustion
Lewin, J. E.
Industrial Marketing Management 38 (7) : 798 ~ 805
[2009]
A review and an integration of research on job burnout
Cordes, C. L.
Academy of Management Review 18 (4) : 621 ~ 656
[1993]
A metaanalytic examination of the correlates of the three dimensions of burnout
Lee, R. T.
Journal of Applied Psychology 81 : 123 ~ 133
[1996]
A Social Interaction Model of the Effects of Emotion Regulation on Work Strain
Côté, Stephane
Academy of Management Review 30 (93) : 509 ~ 530
[2005]
' 서비스 종업원의 감정적 노동의 선행 및 결과변수에 대한 연구'
의 유사주제(
) 논문