연구동향 분석

소매점특성과 인지적 신뢰, 감정적 신뢰, 관계몰입, 충성도 간 구조적 인과관계

최철재 2014년

논문상세정보
인용/피인용
' 소매점특성과 인지적 신뢰, 감정적 신뢰, 관계몰입, 충성도 간 구조적 인과관계' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • affective trust
  • cognitivetrust
  • etailingstorecharacteristics
  • loyalty
  • relational commitment
  • 감정적신뢰
  • 관계몰입
  • 소매점특성
  • 인지적 신뢰
  • 충성도
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
1,684 9

0.0%

' 소매점특성과 인지적 신뢰, 감정적 신뢰, 관계몰입, 충성도 간 구조적 인과관계' 의 참고문헌

  • 종업원의 도움이 고객의 감정적 반응 및 행동적 반응에 미치는 영향
    조상리 마케팅논집(Journal of Marketing Studies) 20 (4) : 95 ~ 115 [2012]
  • 은행지점의 이용편리성과 태도가 지속적 이용의도에 미치는 영향: 인지적 잠김(Cognitive Lock-in)현상을 중심으로
    최낙환 마케팅논집(Journal of Marketing Studies) 21 (4) : 1 ~ 18 [2013]
  • 신뢰와 만족이 정서적 몰입과 충성도에 미치는 영향 -계산적 몰입의 조절효과-
    권태윤 마케팅논집(Journal of Marketing Studies) 18 (4) : 109 ~ 124 [2010]
  • 식품소매점 이미지 구성요인과 만족, 신뢰, 충성도 간 구조적 인과관계
    최철재 한국콘텐츠학회 논문지 13 (11) : 366 ~ 381 [2013]
  • 고객만족 연구에 관한 종합적 고찰
    이유재 소비자학연구 11 (2) : 139 ~ 166 [2000]
  • Why Satisfied Customer Defect
    Johnes, Thomas O. Harvard Business Review 73 : 88 ~ 101 [1995]
  • Whom Do They Trust?: New Study Examines Consumers’ Confidence in Retailer
    Wilson, Marianne Chain Store Age : 78 ~ 78 [2007]
  • Whence Customer Loyalty?
    Oliver, Richard L. Journal of Marketing 63 : 33 ~ 44 [1990]
  • Trust and Tactic Knowledge Sharing and Use
    Holste, J. Scott Journal of Knowledge Management 14 (1) : 128 ~ 140 [2010]
  • The Study of Defined Buying Factors Affecting Trust Building and Service Performance in Financial Management Systems
    Kim, Kunghee Mathematical and Computer Modeling 58 : 38 ~ 48 [2013]
  • The Strength of Weak Ties
    Granovetter, Mark American Journal of Sociology 78 : 1360 ~ 1380 [1973]
  • The Role of Trust in Supply Chain Governance
    Ghoshe, Anupam Business Process Management 14 (4) : 453 ~ 470 [2008]
  • The Role of Personalization in Service Encounters
    Mittal, Banwari Journal of Retailing 72 (1) : 95 ~ 109 [1996]
  • The Relative Strength of Affective Commitment in Securing Loyalty in Service Relationships
    Evanschitzky, Heiner Journal of Business Research 59 : 1207 ~ 1213 [2006]
  • The Influence of Store Environment on Quality Inferences and Store Image
    Baker, Julie. Journal of the Academy of Marketing Science 22 (4) : 328 ~ 339 [1994]
  • The Impact of Selected Store Image Dimensions on Retailor Equity: Evidence from 10 Chinese Hypermarkets
    Jinfeng, W. Journal of Retailing and Consumer Services 16 : 486 ~ 494 [2009]
  • The Four Cs of Customer Loyalty
    Rowley, Jannifer Marketing Intelligence and Planning 23 (6) : 574 ~ 581 [2005]
  • The Effects of Retail Atmospherics on Customers’ Perception of Salespeople and Customer Persuasion: An Empirical Investigation
    Sharma, Arun Journal of Business Research 49 : 183 ~ 191 [2000]
  • The Development of Trust and Mistrust in Mixed-Motive Games
    Boyle, Richard Sociometry 33 (2) : 123 ~ 139 [1970]
  • The Commitment-Trust Theory of Relationship Marketing
    Morgan, Robert M. Journal of Marketing 58 : 20 ~ 38 [1994]
  • Store Atmosphere and Purchasing Behavior
    Donovan, Robert J. Journal of Retailing 70 (3) : 283 ~ 294 [1994]
  • Shopping Habits at Kingston Department Stores: Wave Ill: Three Years After Wal-Mart’s Entry Into Canada, Report 3
    Arnold, S. J. Queen’s University School of Business [1997]
  • Shopper Characteristics, Product and Store Choice Criteria:A Survey in the Greek Grocery Sector
    Baltas, George International Journal of Retail & Distributional Management 31 (10) : 498 ~ 507 [2003]
  • Servicescaoes: The Impact of Physical Surroundings on Customer and Employees
    Bitner, Mary J. Journal of Marketing 56 : 57 ~ 71 [1992]
  • Service Quality and Customer Retention: Building Long-term Relationships
    Venetis, Karin A. European Journal of Marketing 38 (11/12) : 1577 ~ 1598 [2004]
  • Service Loyalty: Accounting for Social Capital
    Johnes, Tim Journal of Services Marketing 26 (1) : 60 ~ 74 [2012]
  • Service Guarantees: The Impact of Playing” Hard to Get“ on Perceptions of Firm Credibility and Repurchase Intent
    Myrden, Susan E. American Marketing Association (Summer) : 452 ~ 453 [2011]
  • Segmenting Retail Markets on Store Image a Consumer-Based Methodology
    Steenkamp Journal of Retailing 67 : 300 ~ 320 [1991]
  • Retail Marketing
  • Recent Attribution Research in Consumer Behavior: A Review and New Directions
    Folkes, Varie S. Journal of Consumer Research 14 (1) : 548 ~ 565 [1998]
  • Planning Merchandising Decision to Account for Resional and Product Assortment Differences
    Grewal, Dhruv Journal of Retailing 75 (3) : 405 ~ 424 [1999]
  • Measuring the Quality of Relationships in Consumer Services: An Empirical Study
    Robert, Keith European Journal of Marketing 37 : 169 ~ 196 [2003]
  • Investments in Consumer Relations: A Cross-Country and Cross-Industry Exploration
    De Wulf Journal of Marketing 65 (4) : 33 ~ 50 [2001]
  • Interpersonal Trust Between Marketing and R&D during New Product Development Projects
    Massey, Geaham R. European Journal of Marketing 41 (9/10) : 1146 ~ 1172 [2007]
  • Gender, Sore Satisfaction and Antecedents: A Case Study of a Grocery Store
    Helgesen, Øyrind Journal of Consumer Marketing 27 (2) : 114 ~ 126 [2010]
  • Factors Affecting Trust in Marketing Relationships
    Moorman, Christine Journal of Marketing 57 (1) : 81 ~ 101 [1993]
  • Factors Affecting Children’s Store Loyalty: An Empirical Examination of Two Store Types
    William, L. A. The Journal of Applied Business Research 17 : 61 ~ 82 [2001]
  • Examining Important Relationships Quality Constructs of the Focal Sponsorship Exchange
    Farelly, Francis J. Industrial Marketing Management 34 (3) : 211 ~ 219 [2005]
  • Effects of Store Characteristics and In-Store Emotional Experiences on Store Attitude
    Yoo, Chanjo Journal of Business Research 42 (3) : 253 ~ 263 [1998]
  • Direct and Indirect Effects of Commitment to A Service Employee on the Intention to Stay
    Hansen, Havard Journal of Service Research 5 (4) : 356 ~ 368 [2003]
  • Developing Buyer-Seller Relationships
    Dwyer, F. Robert Journal of Marketing 51 : 11 ~ 27 [1987]
  • Determinants of Trust in a Service Provider: The Moderating Role of Length of Relationship
    Coulter, Keith S. Journal of Services Marketing 16 (1) : 35 ~ 50 [2002]
  • Determinant Attributes of Store Patronage: Downtown Versus Outlying Shopping Centers
    Bearden, William O. Journal of Retailing 53 : 15 ~ 22 [1977]
  • Customer-Sales Associate Retail Relationships
    Beatty, Sharon E. Journal of Retailing 72 (3) : 223 ~ 247 [1996]
  • Customer Satisfaction’s Key Factors in Spanish Grocery Stores: Evidence From Hypermarkets and Supermarkets
    Martinez-Ruiz Journal of Retailing and Consumer Services 17 (4) : 278 ~ 285 [2010]
  • Customer Satisfaction and Loyalty in Online and Offline Environments
    Shankar, Venkatesh International Journal of Marketing Research 20 : 153 ~ 175 [2003]
  • Customer Loyalty: Toward An Integrated Conceptual Framework
    Dick, Alans Journal of the Academy of Marketing Science 22 : 99 ~ 113 [1994]
  • Conveying Trustworthiness to Online Consumers: Reactions to Consensus, Physical Store Presence, Brand Familiarity, and Generalized Suspicion
    Benedicktus, Ray L. Journal of Retailing 86 (4) : 322 ~ 335 [2010]
  • Consumers’ Emotions in Store Environment: Why Do Emotions Arise?
    Paunksniené, Žanėtan Economics and Management 17 (1) : 279 ~ 288 [2012]
  • Connection between Customer Emotions and Relationship Quality in Online Music Services
    Sanchez-Franco, Manuel Behavior and Information Technology 29 (6) : 633 ~ 651 [2009]
  • Commitment to A Friend, A Service Provider, or A Service Company- Are They Distictions Worth Making?
    Johns, Tim Journal of the Academy of Marketing 36 (2) : 473 ~ 487 [2007]
  • Cognitive and Affective Trust in Service Relationships
    Johnson, Devon Journal of Business Research 58 : 500 ~ 507 [2005]
  • Cognitive and Affective Trust Between Australian Exports and Their Overseas Buyers
    Zur, Andrew Australian Marketing Journal 20 : 73 ~ 79 [2012]
  • Atmospheric Effects on Shopping Behavior: A Review of Experimental Evidence
    Turley, L. W. Journal of Business Research 49 (2) : 193 ~ 211 [2000]
  • Assessing The Relationship Between Loyalty Program Attributes, Store Satisfaction and Store Loyalty
    Bridson, Kerrie Journal of Retailing and Consumer Services 15 (5) : 364 ~ 374 [2008]
  • Antecedents and Consequences of Customer Satisfaction in Food and Grocery Retailing: An Empirical Research
    Jayasankaraprasad, Cherukuri Decision 39 (3) : 101 ~ 140 [2012]
  • Antecedents and Consequences of Commitment in Marketing Research Services: The Clients Perspectives
    Cater, Barbara Industrial Marketing Management 38 : 785 ~ 797 [2009]
  • An Examination of the Nature of Trust in Buyer-Seller Relationships
    Doney, Patricia M. Journal of Marketing 61 : 35 ~ 51 [1997]
  • An Examination of the Antecedents of Patronize Intentions Across Different Retail Store Formats
    Grace, Debra Journal of Retailing and Consumer Services 12 : 227 ~ 243 [2005]
  • An Approach to Environmental Psychology
    Mehrabian, A. MIT Press [1974]
  • An Analysis of Antecedents and Consequences of Trust in a Corporate Brand
    Sichtman, Christina European Journal of Marketing 41 (9/10) : 999 ~ 1015 [2007]
  • Affect- and Cognition-Based Trust as Foundation for Interpersonal Cooperation in Organization
    McAllister, Daniel J. Academy of Management Journal 38 (1) : 24 ~ 59 [1995]
  • A Comprehensive Model of Customer Trust in Two Retail Stores
    Guenzi, Paolo Journal of Service Management 20 (3) : 290 ~ 316 [2009]