직무관련 부정정서와 표면행위

논문상세정보
' 직무관련 부정정서와 표면행위' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 경영관리
  • emotional exhaustion
  • job-relatednegativeaffectivestate
  • self-emotionappraisal
  • surface acting
  • 감정소진
  • 자기감정인식
  • 직무관련부정정서
  • 표면행동
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
9,676 1

0.0%

' 직무관련 부정정서와 표면행위' 의 참고문헌

  • 판매원의 감정지능과 탈진감 및 고객 지향적 판매행동의 관계에 관한 연구
    김상희 경영학연구 35 (1) : 183 ~ 225 [2006]
  • 정서노동과 소진의 관계에서 정서부조화의 매개효과
    이동명 조직과 인사관리연구 31 (3) : 131 ~ 153 [2007]
  • 서비스 직원의 감정노동 수행과 직무소진의 관계에 관한 연구
    김영조 조직과 인사관리연구 32 (3) : 95 ~ 128 [2008]
  • 개인 특성, 고객과의 상호작용 특성 그리고 관리기제가 감정노동 수행전략에 미치는 효과
    김상표 경영학연구 36 (2) : 355 ~ 384 [2007]
  • 감정부조화와 감성지능이 서비스직 사원의 비과업행동에 미치는 영향
    박상언 경영학연구 39 (4) : 963 ~ 994 [2010]
  • When"the show must go on" : Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service industry
    Grandey, A. A. Academy of Management Journal 46 (1) : 86 ~ 96 [2003]
  • When moderation is mediated and mediation is moderated
    Muller, D. Journal of Personality & Social Psychology 89 (6) : 852 ~ 863 [2005]
  • Using the job demands resources model to predict burnout and performance
    Bakke, A. B. Human Resource Management 43 (1) : 83 ~ 104 [2004]
  • Using the Job-Related Affective Well-Being Scale(JAWS)to Investigate Affective Responses to Work Stressors
    Van Katwyk, P. T. Journal of Occupational Health Psychology 5 (2) : 219 ~ 230 [2000]
  • The relationship of emotional exhaustion to work attitudes, job performance and organizational citizenship behaviors
    Cropanzano, R. Journal of Applied Psychology 88 (1) : 160 ~ 169 [2003]
  • The psychology of fear and stress
    Gray, J. A. Cambridge University Press [1987]
  • The primacy of perceiving : Emotion recognition buffers negative effects of emotional labor
    Bechtoldt, M. N. Journal of Applied Psychology 96 (5) : 1087 ~ 1094 [2011]
  • The moderator-mediator variable distinction in social psychological research, Conceptual, strategic, and statistical considerations
    Baron, R. M. Journal of Personality & Social Psychology 51 : 1173 ~ 1182 [1986]
  • The job demands resources model of burnout
    Demerouti, E. Journal of Applied Psychology 86 (3) : 499 ~ 512 [2001]
  • The handbook of motivation and cognition:Foundations of social behavior, 2
    Schwarz, N. Guilford Press : 527 ~ 561 [1990]
  • The effect of the performance appraisal system on trust for management : A field quasi-experiment
    Lindell, M. K. Journal of Applied Psychology 84 (1) : 123 ~ 136 [2001]
  • The ecology of stress
    Hobfoll, S. E. Hemishpere [1988]
  • The dimensionality and antecedents of emotional labor strategies
    Diefendorff, J. M. Journal of Vocational Behavior 66 (2) : 339 ~ 357 [2005]
  • The Managed Heart: Commercialization of Human Feeling
    Hochschild, A. R. University of California Press [1983]
  • The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study?
    Wong, C. S. Leadership Quarterly 13 (3) : 243 ~ 274 [2002]
  • The Customer Is Not Always Right : Customer Aggression and Emotion Regulation of Service Employees
    Grandey, A. A. Journal of Organizational Behavior 25 (3) : 397 ~ 418 [2004]
  • Testing structural equation models
    Browne, M. W. Sage Publication : 136 ~ 162 [1993]
  • Reciprocation of perceived organizational support
    Eisenberger, R. Journal of Applied Psychology 86 (1) : 42 ~ 51 [2001]
  • Principles and practice of structural equation modeling
    Kline, R. B. Guilford Press [2005]
  • On the costs and benefits of emotional labor:a meta-analysis of three decades of research
    Hülsheger, U. R. Journal of Occupational Health Psychology 16 (3) : 361 ~ 389 [2011]
  • Must service with a smile. Be stressful? The moderating role of personal control for American and French employees
    Grandey, A. A. Journal of Applied Psychology 90 (5) : 893 ~ 904 [2005]
  • Multiple Regression: Testing and Interpreting Interactions
    Aiken, L. S. Sage [1991]
  • Mood and emotions while working: Missing pieces of job satisfaction?
    Fisher, C. D Journal of Organizational Behavior 21 (2) : 185 ~ 202 [2000]
  • Maslach burnout Inventory Manual
    Maslach, C. Consulting Psychologists Press [1986]
  • Human abilities : Emotional intelligence
    Mayer, J. D. Annual Review of Psychology 59 (1) : 507 ~ 536 [2008]
  • How do stressors lead to burnout? The mediating role of motivation
    Rubino, C. Journal of Occupational Health Psychology 14 (3) : 289 ~ 304 [2009]
  • Handbook of social cognition
    Clore, G. L. Erlbaum [1994]
  • Expression of Emotion as Part of the Work Role
    Rafaeli, A. Academy of Management Review 12 (1) : 23 ~ 37 [1987]
  • Emotional labor, strain, and performance : Testing reciprocal relationships in a longitudinal panel study
    Hülsheger, U. R. Journal of Occupational Health Psychology 15 (4) : 505 ~ 521 [2010]
  • Emotional labor and burnout: Comparing two perspectives of “people work.”
    Brotheridge, C. M. Journal of Vocational Behavior 60 (1) : 1 ~ 17 [2002]
  • Emotional intelligence and interpersonal relations
    Schutte, N. S. Journal of Social Psychology 141 (4) : 523 ~ 536 [2001]
  • Emotional intelligence
    Goleman, D. Bantam Books [1995]
  • Emotional exhaustion and organizational deviance: Can the right job and a leader’s style make a difference?
    Mulki, J. P. Journal of Business Research 59 : 1222 ~ 1230 [2006]
  • Emotional exhaustion and job performance : The mediating role of motivation
    Halbesleben, J. R. B. Journal of Applied Psychology 92 (1) : 93 ~ 106 [2007]
  • Emotional display rules as work unit norms : A multilevel analysis of emotional labor among nurses
    Diefendorff, J. M. Journal of Occupational Health Psychology 16 (2) : 170 ~ 186 [2011]
  • Emotional development and emotional intelligence
    Mayer, J. D. Basic Books : 3 ~ 31 [1997]
  • Emotional Regulation in the Workplace : A New Way to Conceptualize Emotional Labor
    Grandey, A. A. Journal of Occupational Health Psychology 5 : 95 ~ 110 [2000]
  • Emotional Display Rules and Emotional Labor: The Moderating Role of Commitment
    Gosserand, R. H. Journal of Applied Psychology 90 : 1256 ~ 1264 [2005]
  • Emotion, disclosure, and health
    Salovey, P. American Psychological Association : 125 ~ 151 [1995]
  • Emotion in the workplace: the new challenge for managers
    Ashkanasy, N. M. Academy of Management Executive 16 (1) : 76 ~ 86 [2002]
  • Development and validation of the emotional labour scale
    Brotheridge, C. M. Journal of Occupational & Organizational Psychology 76 (3) : 365 ~ 379 [2003]
  • Development and validation of a measure of emotional intelligence
    Schutte, N. S. Personality and Individual Differences 25 (2) : 167 ~ 177 [1998]
  • Cutoff criteria for fit indexes in covariance structure analysis, Conventional criteria versus new alternatives
    Hu, L. Structural Equation Modeling 6 : 1 ~ 55 [1999]
  • Contextualizing emotional exhaustion and positive emotional display:The signaling effects of supervisors’ emotional exhaustion and service climate
    Lam, C. K. Journal of Applied Psychology 95 (2) : 368 ~ 376 [2010]
  • Conservation of resources: A new attempt at conceptualizing stress
    Hobfoll, S. E. American Psychologist 44 : 513 ~ 524 [1989]
  • Common method biases in behavioral research:a critical review of the literature and recommended remedies
    Podsakoff, P. M. Journal of Applied Psychology 88 (5) : 879 ~ 903 [2003]
  • Burnout in organizational life
    Halbesleben, J. R. B. Journal of Management 30 (6) : 859 ~ 879 [2004]
  • Bad is stronger than good
    Baumeister, R. F. Review of General Psychology 5 (4) : 323 ~ 370 [2001]
  • Antecedents of workplace emotional labor dimensions and moderators of their effects on physical
    Schaubroeck, J. Journal of Organizational Behavior 21 (2) : 163 ~ 183 [2000]
  • Antecedent- and responsefocused emotion regulation: Divergent consequences for experience, expression, and physiology
    Gross, J. J. Journal of Personality & Social Psychology 74 (1) : 224 ~ 237 [1998]
  • Angry, guilty, and conflicted : Injustice toward coworkers heightens emotional labor through cognitive and emotional mechanisms
    Spencer, S. Journal of Applied Psychology 94 (2) : 429 ~ 444 [2009]
  • Affective events theory : A theoretical discussion of the structure, causes and consequences of affective experiences at work
    Weiss, H. M. Research in Organizational Behavior 8 : 1 ~ 74 [1996]
  • Addressing moderated mediation hypotheses: Theory, methods and prescriptions
    Preacher, K. J. Multivariate Behavioral Research 42 (1) : 185 ~ 227 [2007]
  • A social interaction model of the effects of emotion regulation on work strain
    Côté, S. Academy of Management Review 30 (3) : 509 ~ 530 [2005]
  • A multilevel field investigation of emotional labor, affect, work withdrawal, and gender
    Scott, B. A. Academy of Management Journal 54 (1) : 116 ~ 136 [2011]
  • A meta analytic examination of the correlates of the three dimensions of job burnout
    Lee, R. T. Journal of Applied Psychology 81 (2) : 123 ~ 133 [1996]