연구동향 분석

레스토랑직원의 고객지향성이 관계혜택, 고객만족, 충성도에 미치는 영향

주승우(Choo, Seung-Woo) 이동근(Lee, Dong-Geun) 정규엽(Chung, Kyoo-Yup) 2014년

논문상세정보
인용/피인용
' 레스토랑직원의 고객지향성이 관계혜택, 고객만족, 충성도에 미치는 영향' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 경영관리
  • customer orientation
  • finediningrestaurant
  • loyalty
  • relationship benefit
  • satisfaction
  • 고객지향성
  • 고급레스토랑
  • 관계혜택
  • 만족
  • 충성도
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
15,840 2

0.0%

' 레스토랑직원의 고객지향성이 관계혜택, 고객만족, 충성도에 미치는 영향' 의 참고문헌

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    조선배 [2006]
  • 호텔산업에서의 관계혜택이 고객충성도에 미치는 영향에 관한 연구
    배상욱 관광레저연구 17 (2) : 249 ~ 269 [2005]
  • 호텔레스토랑의 관계혜택이 고객충성도에 미치는 영향 : 만족과 신뢰의 매개역할과 전환비용, 대안매력도의 조절역할을 중심으로
    안우규 대구대학교 대학원 [2003]
  • 호텔레스토랑의 관계혜택에 관한 연구-서울지역 특1급 호텔을 중심으로-
    최웅 호텔경영학연구 16 (1) : 75 ~ 89 [2007]
  • 호텔 전략군 유형에 따른전략 및 조직구조의 차이에 관한 연구
    김홍범 관광학연구 20 (10) : 100 ~ 117 [1996]
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    이정호 관광경영학연구 9 (3) : 361 ~ 384 [2005]
  • 카지노 이용고객의 관계혜택, 신뢰, 고객만족, 관계유지의도와의 관계 연구 - 강원랜드 이용고객을 중심으로-
    윤대균 대한경영학회지 25 (5) : 2413 ~ 2432 [2012]
  • 지방보훈청 공무원의 직무스트레스가 고객지향성에 미치는 영향에 관한 연구 : 서번트 리더십의 조절효과를 중심으로
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  • 외식업체의 광고가 브랜드 가치와 브랜드 태도, 브랜드 애호도에 미치는 영향 - 패밀리레스토랑, 피자전문점, 패스트푸드점을 중심으로 -
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  • 외식산업의 관계혜택이 몰입, 전환장벽, 고객만족의 매개적 역할을 통해 고객충성도에 미치는 영향
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  • 서비스 충성도의 결정요인에 관한 연구:미용원 이용자를 중심으로
    김철민 마케팅관리연구 7 (2) : 4 ~ 115 [2002]
  • 병원의 서비스품질이 고객만족과 성과에 미치는 영향에 관한 연구-중소병원을 중심으로
    강병서 중소기업연구 27 (1) : 57 ~ 88 [2005]
  • 리조트 참여자들의 지각된 가치가 서비스품질 및 고객만족에 미치는 영향
    최종필 관광연구 26 (1) : 467 ~ 487 [2011]
  • 레스토랑 방문 고객의 만족도와 고객 충성도간 관계에 있어 대안매력도와 전환비용의 조절효과
    황정현 호텔경영학연구 20 (6) : 37 ~ 59 [2011]
  • 도시가구의 외식수요함수 및 지출결정요인에 관한 연구
    이승길 관광연구저널 28 (3) : 117 ~ 132 [2014]
  • 관광호텔 종사원의 고객지향성이 라포 및 관계의 질에 미치는 영향에 관한 연구
    박지홍 경기대학교 대학원 [2013]
  • 관계혜택이 고객의 종업원가 식음료업장에 대한 만족, 그리고 고객충성도에 미치는 영향
    이용기 경영학연구 31 (2) : 5 ~ 404 [2002]
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    박동진 경영연구 22 (1) : 303 ~ 329 [2007]
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