호텔 이용 고객의 서비스 접점 성과에 대한 척도 검증

논문상세정보
' 호텔 이용 고객의 서비스 접점 성과에 대한 척도 검증' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 경영관리
  • physical environment
  • service encounter
  • service interaction
  • serviceself
  • testofvalidity
  • 서비스 접점
  • 서비스의물리적환경
  • 서비스의상호작용
  • 서비스자체
  • 타당성 검증
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 호텔 이용 고객의 서비스 접점 성과에 대한 척도 검증' 의 참고문헌

  • 환경친화적인 호텔객실 속성에 관한 연구:고객인식을 중심으로
    문승일 조민호 호텔경영학연구 17 (1) : 1 ~ 16 [2008]
  • 호텔이용의 경험이 고객만족, 소비자-브랜드 관계에 미치는 영향에 관한 연구
    김기수 윤성준 2008 경영관련학회 하계통합학술대회 발표논문집 : 285 ~ 286 [2008]
  • 호텔기업의 내부마케팅활동과 성과의 구조적 관계연구
    한진수 호텔경영학연구 7 (2) : 117 ~ 137 [1998]
  • 호텔경영학
    최정길 백산출판사 [2005]
  • 호텔객실 서비스 품질이 사후평가에 미치는 영향
    구정대 관광연구 20 (2) : 87 ~ 102 [2005]
  • 호텔 이미지 요인이 고객만족, 재방문의도, 추천의도에 미치는 영향에 관한 연구: 부산지역 특급 호텔을 중심으로
    이은지 이준혁 호텔경영학연구 16 (4) : 47 ~ 60 [2007]
  • 호텔 비즈니스센터 인적 ? 물적 서비스품질과 지각된 서비스가치가 비즈니스 고객만족도에 미치는 영향
    공효순 호텔경영학연구 15 (2) : 83 ~ 104 [2006]
  • 호텔 레스토랑 결정속성이 고객만족과 충성도에 미치는 영향
    문주현 호텔관광연구 16 (1) : 115 ~ 134 [2004]
  • 호텔 기업의 조직 간 갈등요인과 관리에 관한 연구:프론트데스크와 하우스키핑을 중심으로
    최동희 호텔관광연구 13 (4) : 127 ~ 140 [2011]
  • 특급호텔 객실상품에 대한 고객선택 속성에 관한 연구
    송대근 여행학연구 28 : 21 ~ 40 [2008]
  • 축제 평가속성이 정서경험, 만족 및 긍정적 태도에 미치는 영향 -순천만 갈대축제를 중심으로-
    진영재 최훈 관광연구저널 23 (2) : 261 ~ 278 [2009]
  • 조직의 보상이 호텔 프론트 데스크 종사원의 개인 창의성과 조직몰입에 미치는 영향
    윤영일 관광경영연구 16 (2) : 119 ~ 134 [2012]
  • 외식서비스접점에서의 고객경험관리(CEM)와 지각된 감정 및 브랜드태도, 관계지향성의 구조적관계에 관한 연구
    손영재 외식경영연구 14 (1) : 181 ~ 200 [2011]
  • 소비자 라이프스타일에 따른 호텔선택속성연구-부산 특1급 호텔 부대시설을 중심으로-
    심윤정 관광학연구 37 (8) : 11 ~ 32 [2013]
  • 서비스접점에서 고객 평가요인이 감정적 반응과 행동의도에 미치는 영향
    이정실 관광연구 22 (2) : 17 ~ 36 [2007]
  • 서비스접점에 관한 연구: 동향 및 과제
    박용수 박종무 이희욱 산경연구 5 (1) : 153 ~ 174 [1997]
  • 서비스접점 속성이 호텔이미지 및 브랜드 애호도에 미치는 영향
    공효순 김홍일 윤지환 호텔경영학연구 16 (3) : 65 ~ 80 [2007]
  • 서비스 실패/회복후 고객만족에 관한 연구: 기대/불일치 패러다임의 적용
    신현호 관광학연구 27 (4) : 127 ~ 145 [2004]
  • 등급별 호텔 프론트 종사원의 직무만족 요인의 비교연구
    박종철 문화관광연구 10 (2) : 85 ~ 99 [2008]
  • 국립박물관의 물리적 환경과 감정, 방문객 만족도, 행동의도 간의 구조적 관계 연구
    김지희 고객만족경영연구 13 (1) : 107 ~ 128 [2011]
  • 관광객 행동의도에 미치는 종업원의 음식서비스품질, 가치와 만족의 영향 평가
    강종헌 한국식생활문화학회지 21 (6) : 623 ~ 628 [2006]
  • 고급 레스토랑의 물리적환경이 고객감정반응 및 행동의도에 미치는 영향
    김태희 손은영 장여진 호텔경영학연구 17 (3) : 71 ~ 85 [2008]
  • 고객경험관리(CEM) 기법을 이용한한식당 세계진출 방안에 관한 연구 - 미국, 중국, 일본 고객을 중심으로 -
    이승연 관광학연구 34 (7) : 133 ~ 157 [2010]
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    Robson, A. K. S. Cornell Hotel and Restaurant Administration Quarterly 40 (3) : 56 ~ 63 [1999]
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    Mars, G. George Allen & Unwin [1984]
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    Steenkamp, J. International Journal of Research in Marketing 8 (4) : 283 ~ 299 [1991]
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    Bitner, M. J. Journal of Marketing 54 (1) : 71 ~ 84 [1990]
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