연구동향 분석

이동통신고객들의 서비스품질, 고객만족, 정서적 몰입 및 고객충성도 간의 구조적 관계에 관한 연구

박성규(Sung-Kyu Park) 전외술(Oi-Sul Jeon) 2014년

논문상세정보
인용/피인용
' 이동통신고객들의 서비스품질, 고객만족, 정서적 몰입 및 고객충성도 간의 구조적 관계에 관한 연구' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 산업경제 일반
  • affective commi tment
  • customer loyalty
  • customer satisfaction
  • price perception
  • service quality
  • 가격지각
  • 고객 충성도
  • 고객만족
  • 서비스 품질
  • 정서적 몰입
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
6,700 1

0.0%

' 이동통신고객들의 서비스품질, 고객만족, 정서적 몰입 및 고객충성도 간의 구조적 관계에 관한 연구' 의 참고문헌

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