연구동향 분석

서비스 회복과정에서의 공정성과 진정성의 역할

서문식 민유진 노태석 2014년

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' 서비스 회복과정에서의 공정성과 진정성의 역할' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 경영관리
  • authenticity
  • forgiveness
  • justice
  • recovery satisfaction
  • 공정성
  • 용서
  • 진정성
  • 회복만족
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 서비스 회복과정에서의 공정성과 진정성의 역할' 의 참고문헌

  • 호텔현장종업원의 서비스회복 요인과 직무만족에 관한 연구
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    박주영 한양대학교 [2010]
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    이충렬 부산대학교 [2011]
  • 백화점 서비스 회복과정의 지각된 공정성이 점포 애호도에 미치는 영향
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