연구동향 분석

서비스복구의 공정성 지각이 고객의 만족과 그 행동적 결과에 미치는 영향

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논문상세정보
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' 서비스복구의 공정성 지각이 고객의 만족과 그 행동적 결과에 미치는 영향' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 경영관리
  • customer loyalty
  • justice
  • relationship satisfaction
  • satisfactionwiththeservicerecovery
  • service recovery
  • 고객 충성도
  • 공정성
  • 관계만족
  • 서비스복구
  • 서비스복구만족
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
11,288 1

0.0%

' 서비스복구의 공정성 지각이 고객의 만족과 그 행동적 결과에 미치는 영향' 의 참고문헌

  • 실패복구에 대한 고객반응, 믿으니까 남고 미우니까 떠난다!: Double Deviation vs. Recovery Paradox 현상에 대한 비교분석
    라선아 소비자학연구 23 (4) : 221 ~ 259 [2012]
  • 스마트폰 환경에서 웹 애플리케이션 서비스 실패 요인 및 서비스 회복에 관한 연구
    최훈 경영과 정보연구 31 (1) : 205 ~ 219 [2012]
  • 서비스復舊에 대한 公正性知覺이 復舊後 滿足과 行動意圖에 미치는 影響 - 宅配서비스를 中心으로 -
    강명주 유통경영학회지 8 (2) : 45 ~ 74 [2005]
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    박종무 마케팅논집(Journal of Marketing Studies) 21 (3) : 59 ~ 78 [2013]
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    강명주 김윤환 경영과 정보연구 31 (1) : 65 ~ 88 [2012]
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