연구동향 분석

간호사의 고객지향성과 간호업무생산성

여아람 이해정 진혜경 2014년

논문상세정보
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' 간호사의 고객지향성과 간호업무생산성' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 의학
  • customer orientation
  • job stress
  • organizational commitment
  • productivity
  • turn over intention
  • 고객지향성
  • 생산성
  • 이직의도
  • 조직몰입
  • 직무스트레스
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
18,051 9

0.0%

' 간호사의 고객지향성과 간호업무생산성' 의 참고문헌

  • 직무스트레스가 고객지향성에 미치는 영향에 관한 연구 : 대구․경북 공무원을 대상으로
    이환범 지방정부연구 16 (4) : 289 ~ 305 [2013]
  • 종합병원의 병동부 기능공간 구성비율에 관한 연구
    권순정 의료·복지 건축 17 (4) : 49 ~ 55 [2011]
  • 일반병동 간호인력 확보수준과 간호업무성과 분석
    고유경 김병진 간호행정학회지 14 (4) : 413 ~ 420 [2008]
  • 일개 상급종합병원 간호사의 직무만족, 직무스트레스 및 고객지향성에 관한 연구
    강현임 한국직업건강간호학회지 19 (2) : 268 ~ 277 [2010]
  • 의료기관의 서비스지향성이 경영성과에 미치는 영향에 관한 연구
    윤성준 서비스경영학회지 5 (1) : 136 ~ 156 [2004]
  • 경찰공무원의 감정노동, 직무스트레스가 고객지향성에 미치는 영향
    박주상 한국치안행정논집 9 (1) : 49 ~ 70 [2012]
  • 박사
    간호조직의 내부마케팅, 직무스트레스, 조직몰입, 이직의도 간의 관계
    윤정아 간호행정학회지 13 (3) : 293 ~ 301 [2007]
  • 간호사가 지각하는 내부마케팅활동 정도가 간호사의 이직의도, 간호업무수행 및 간호업무생산성에 미치는 영향
    두은영 간호행정학회지 11 (1) : 1 ~ 12 [2005]
  • The relationships among social capital, organisational commitment and customer-oriented prosocial behaviour of hospital nurses
    Hsu CP Journal of Clinical Nursing 20 : 1383 ~ 1392 [2011]
  • The measurement of organizational commitment
    Mowday RT Journal of Vocational Behavior 14 : 224 ~ 247 [1979]
  • The effects of unit morale and interpersonal relations on conflict in the nursing unit
    Cox KB Journal of Advanced Nursing 35 : 17 ~ 25 [2001]
  • The effects of organizational culture and leadership style on the organizational effectiveness and customer-oriented behavior in the nursing department of a university hospital
    Jo KJ Yonsei University [2006]
  • The effect of service scape on service orientation and productivity improvement of employees-Focused on the Korean rib specialty stores
    Hwang EN Kyonggi University [2009]
  • The Role of Learning and Customer Orientation for Delivering Service Quality to Patients
    Bellou, V. Journal of Health Organization and Management 24 : 383 ~ 395 [2010]
  • The Nursing Stress Scale : Development of an instrument
    Gray-Toft P Journal of Behavioral Assessment 3 (1) : 11 ~ 23 [1981]
  • Testing a theoretical model for job satisfaction and anticipated turnover of nursing staff
    Hinshaw AS Nursing Research 34 : 384 ~ [1985]
  • Study on the effect of the internal marketing on the customer orientation, job satisfaction and turnover intention of customer service representatives in the call center
    Gwak SJ. Chonnam National University [2008]
  • Structural equation modeling on nursing productivity of nurses in a hospital
    Jeong JH Chung-Ang University [2008]
  • SERVQUAL : a multiple-item scale for measuring consumer perceptions of service quality
    Parasuraman A Journal of Retailing 64 : 12 ~ 40 [1988]
  • Relationship between leadership style of nurse managers and turnover intention of hospital nurses
    Kim MJ Seoul National University [2011]
  • Predictors of job performance, work satisfaction, and productivity among Korean hospital nurses
    Lee H-J Journal of Korean Academy of Nursing 31 : 571 ~ 581 [2001]
  • Nurse's customer orientation & influential factors
    Hong IK Kyung Hee University [2011]
  • Influence of organizational culture, service oriented culture, and cultural strength on customer orientation of hospital employees
    Moon HJ Inje University [2003]
  • Increasing employee productivity, job satisfaction, and organizational commitment
    McNeese-Smith D Hospital Health Service Administration 41 : 160 ~ 175 [1996]
  • Impact of Job Satisfaction Components on Intent to leave and Turnover for Hospital-Based Nurses a Review of the Research literature
    Coomber, B. International Journal of Nursing Studies 44 : 297 ~ 314 [2007]
  • Factors that influence nurses’ customer orientation
    Darby DN Journal of Nursing Management 7 : 271 ~ 280 [1999]
  • Brand equity in hospital marketing
    Kim KH Journal of Business Research 61 : 75 ~ 82 [2008]
  • Analysis of the clinical nurses' organizational commitment and relating variables
    Kim JH Journal Korean Academy of Nursing Administration 2 : 125 ~ 138 [1996]
  • A study on the effects of nurses' organizational commitment and job satisfaction on their customer orientation:Focused on the nurses working for a general hospital in the northern part of Gyeonggi-do
    Choi KW Kyung Hee University [2009]
  • A study on establishment of clinical career development model of nurses
    Jang KS Yonsei University [2000]