연구동향 분석

IT 서비스 상황에서의 심리적 기제

박준기 이혜정 이정우 2014년

논문상세정보
인용/피인용
' IT 서비스 상황에서의 심리적 기제' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 경영관리
  • it service
  • relationship commitment
  • relationship quality
  • satisfaction
  • service quality
  • trust.conflict
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
13,435 0

0.0%

' IT 서비스 상황에서의 심리적 기제' 의 참고문헌

  • 핵심 서비스품질과 관계혜택이 고객의 이탈의도와 추천의도에 미치는 영향에 관한 연구 - 고객만족과 전환장벽을 매개로-
    박소영 마케팅관리연구 15 (1) : 75 ~ 106 [2010]
  • 팀내 경쟁과 팀 몰입,팀 만족의 관계:관계갈등의 매개효과를 중심으로
    강규산 탁진국 ( Jin Kook Tak ) 한국심리학회지: 산업 및 조직 24 (1) : 157 ~ 181 [2011]
  • 조직간 정보시스템 통합을 위한 갈등관리모형： 은행업종의 인수·합병을 중심으로
    김상훈 한국IT서비스학회지 5 (1) : 83 ~ 95 [2006]
  • 정보시스템 아웃소싱 성공 요인에 관한 연구
    조용길 한국산학기술학회논문지 9 (5) : 1414 ~ 1421 [2008]
  • 아웃소싱을 통한 정보시스템 개발성과 향상방안 : 갈등 및 갈등해결 촉진을 중심으로
    조동환 한국경영과학회지 33 (1) : 71 ~ 105 [2008]
  • 서비스 제공자의 전문성과 고객의 사회성이 지속적 사용의도에 미치는 영향 - IT서비스를 중심으로 -
    박준기 서비스경영학회지 13 (5) : 203 ~ 220 [2012]
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    Chakrabarty, S. Journal of Computer Information Systems 48 (2) : 1 ~ 15 [2008]
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    Meissonier, R. European Journal of Information Systems 19 (5) : 540 ~ 561 [2010]
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    Carr, C. L. Communications of the ACM 49 (6) : 77 ~ 83 [2006]
  • Re-examining the influence of trust on online repeat purchase intention : The moderating role of habit and its antecedents
    Chiu, C. M. Decision Support Systems 53 (4) : 835 ~ 845 [2012]
  • Pragmatic perspectives on the measurement of information systems service quality
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    Liu, J. Y. Information and Software Technology 53 (7) : 722 ~ 729 [2011]
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  • Measuring the performance of IT services : An assessment of SERVQUAL
    Kang, H. International Journal of Accounting Information Systems 3 (3) : 151 ~ 164 [2002]
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    Roberts, K. European Journal of Marketing 37 (1) : 169 ~ 196 [2003]
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    Jiang, J. J. MIS Quarterly 26 (2) : 145 ~ 167 [2002]
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  • IT서비스에 있어서 서비스 품질이 지식공유의도에미치는 영향에 관한 연구
    박준기 정보시스템연구 19 (3) : 237 ~ 261 [2010]
  • IT서비스 프로젝트에서의 팀 내 갈등현상에 관한 비교사례연구
    박상희 Journal of Information Technology Applications & Management 16 (4) : 109 ~ 134 [2009]
  • IT 서비스품질과 관계품질이 지식공유 활동에 미치는 영향
    박준기 한국콘텐츠학회 논문지 10 (7) : 355 ~ 365 [2010]
  • IT Service Climate : An Extension to IT Service Quality Research
    Jia, R. Journal of the Association for Information Systems 9 (5) : 294 ~ 320 [2008]
  • Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services
    Park, J. International Journal of Information Management 32 (5) : 459 ~ 468 [2012]
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    Yoon, S. Information Systems Frontiers 6 (4) : 341 ~ 352 [2004]
  • Effect of Partnership Quality on IS Outsourcing Success :Conceptual Framework and Empirical Validation
    Lee, J.-N. Journal of Management Information Systems 15 (4) : 29 ~ 62 [1999]
  • Effect Mechanisms of Perceptual Congruence Between Information Systems Professionals and Users on Satisfaction with Service
    Benlian, A. Journal of Management Information Systems 29 (4) : 63 ~ 96 [2013]
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    Gefen, D. Omega 28 (6) : 725 ~ 737 [2000]
  • Determinants of success for application service provider :An empirical test in small businesses
    Lee, H. International Journal of Human-Computer Studies 65 (9) : 796 ~ 815 [2007]
  • Determinants of perceived ease of use: integrating control, intrinsic motivation, and emotion into the technology acceptance model
    Venkatesh, V. Information System Research 11 (4) : 342 ~ 365 [2000]
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  • Connecting IT Services Operations to Services Marketing Practices
    Montoya, M. M. Journal of Management Information Systems 26 (4) : 65 ~ 85 [2010]
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  • An integrative model of trust on IT outsourcing : Examining a bilateral perspective
    Lee, J.-N. Information Systems Frontiers 10 (2) : 145 ~ 163 [2008]
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    Gounaris, S. Journal of Services Marketing 24 (2) : 142 ~ 156 [2010]
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    Spanos, Y. E. Strategic Management Journal 22 : 907 ~ 934 [2001]
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