Yoon SH. Occupational Stress and Depression in Clinical Nurses. The Journal ofKorean Nursing Administration Academic Society 2009; 15(3): 463-470.

Yoon HS, Effects of Job Stress Contents and Psychosocial Factors on MentalHealth Status among University Hospital Nurses in Korea, Graduate School ofChungnam National University Doctor’s thesis 2007.

Yoo DK. A Study on Quality Perceptions and Satisfaction for Medical Servicemarketing. The Journal of Korean Nursing Administration Academic Society1996; 2(1): 97-114.

Wall TD. Bolden RI, Borrill CS, Carter AJ, Golya DA, Hardy GE, Haynes CE,Rick JE, Shapiro DA, West MA. Minor psychiatric disorder in NHS trust staff:occupational and gender differences. Br J Psychiatry 1997; 171: 519-523.

Tylor SE, Brown GW. Illusion and well-being: a social psychological perspectiveon mental health. Psychol Bull 1988; 103: 193-210.

Suzuki K, Ohida T, daneita Y, Yokoyama E, Miyake T, HArano S, Yagi Y, IbukaE, Haneko A, Tsutsui T, Uchiyama M. mental health status, shift work, andoccupational accident among hospital nurses in Japan. J Occup Health 2004; 469:448-454.

Sung YH, Kwon IG, Kim MK, A Study on the Perception Gap in Clinical NursingService between Customers and Provider. Clinical Nursing Reserch 2006; 12(1):109-123.

Suh MH. The effect work stress and exhaustion of nursing home caretakers onthe quality of service provided. Graduate School of Daegu Haany Universitymaster’s thesis 2012.

Song HJ. The Effects of Clinical Nurses’ Self-Esteem and Communication Skill onSelf-Leadership and the Quality of Nursing Service. Graduate School ofWonkwang University master’s thesis 2014.

Smith T, Anderson NB. Models of personality and disease: An interactionalapproach to type A behavior and cardiovascular risk. J Pers Soc Psychol 1986;50: 1166-1173.

Schwartz JE, Jandorf L, Krupp LB. The measurement of fatigue: a newinstrument, J Psychosom Res 1993; 37(7): 753-762.

Schmitz N, Neumann W, Oppermann R. Stress, burnout and locus of control inGerman nurses. Int J Nurs Studies 2000; 37: 95-99.

Schafer RB, Keith PM. Change in adult self-esteem : a longitudinal assessment. Br J Soc Psychol 1999; 38: 303-314.

Salmond S, Ropis PE. Job Stress and General Well-Being: A Comparative Studyof Medical-Surgical and Home Care Nurse. Medsurg Nursing 2005; 14(5):301-310.

Rotter J. Social Learning and Clinical Psychology Englewood Cliffs. NJ:Pentice-Hall 1975.

Rosenberg M. Society and the adolescent self image. Princeton, N.J. PrincetonUniversity press 1965.

Park SP, Lee DB, Kwon IS, Cho YC. Analysis of the Influence of Job Stress andPsychosocial Factors on Self Perceived Fatigue in White Collar Male WorkersUsing the Structural Equation Model. Analysis of Occupationl andEnvironmental Medicine 2010; 22(1): 48-57.

Park SE. The effects of Emotional Dissonance on the employee’s job Attitudesand the Moderating Role of job Autonomy and social supports. KoreanAcademic Society of Business administration 2009; 38(2): 379-405.

Park KS. The difference of awareness between patients and nurses on thenursing service and the intention of reusing the hospital. Graduate School ofKyungpook National University master’s thesis 2010.

Park HK. The Structural Equation Modeling on Job Performance of ClinicalNurses. Graduate School of Kosin University Doctor’s thesis 2013.

Parasuraman A, Zeithaml VA, Berry LL. SERVQUAL : A Multiple-ItemScale for Measuring Consumer Perceptions of Service Quality. Journal ofRetailing 1988; 64(spring): 12-40.

Oh SJ, Shin SH, Go GY, Bhandari Pratibha. The Effect of Job Stress on HealthPromoting Behavior among Nurses: Mediating Selection. Optimization andCompensation Strategy 2014; 26(2): 149-158.

Oh PJ. A Study on The job satisfaction and The stress of Hospital Employees. Graduate School of Wonkwang University master’s thesis 2004.

Noh TY. A Study on determinants of health promoting behavior in hospitalnurses. Graduate School of Seoul National University master’s thesis 1997.

Lim JY, Kim SI. Measurement of Nursing Service Quality Using SERVQUALMode. The Journal of Korean Nursing Administration Academic Society 2000;6(2): 259-279.

Levenson H. Multidimensional locus of control in psychiatric patients. J Cons ClinPsychol 1973; 41: 397-404.

Lee, WH, & Kim, CJ. The relationship between depression, perceived stress,fatigue and anger in clinical nurses. Journal of Korean Academy of Nursing2006; 36(6): 925-932.

Lee SM. A Study on Difference between Consumers and Nurses of Perception ofCustomer-Oriented Core Values for Quality Nursing Services. Graduate Schoolof Yonsei-University Doctor’s thesis 2003.

Lee SK. A study on the effect of job satisfaction on service quality of publichealth nurses. Graduate School of Hanyang University master’s thesis 2007.

Lee PS. The Public Medical Service and Marketing. The Korean NursesAssociation news 1998.

Lee MA. Nutting Services Positioning Analysis for Nursing Service Repositioning. Journal of Korean Academy of Nursing 1999; 29(2): 383-392.

Lee MA. A Study of the Nursing Service Perceived by Consumers and providers,and the Tool that Measures Nursing Service. The Journal of Korean NursingAdministration Academic Society 2003; 33(6): 772-783.

Lee MA. A Study of the Consumers and Provider’s Perception on the Factor ofNursing Service Quality and the Hospital Revisiting Intent. The Journal ofKorean Nursing Administration Academic Society 2004; 10(4): 473-484.

Lee MA. A Study of Nursing Services Quality, General Satisfaction of MedicalService, and Revisiting Intent of Hospital. The Journal of Korean NursingAdministration Academic Society 2007; 13(3): 362-372

Lee JM. Effect of working stress, compassion fatigue and compassion satisfactionon burnout in clinical nurses. Graduate School of Chung-Ang Universitymaster’s thesis 2012.

Lee HS. Effect of the Occupational Stress and self Esteem on Mental Healthamong Nurses. The Journal of Korea Contents Society 2013; 13(3): 251-259.

Lee ES. Factors Influencing Fatigue Among Operating Room Nurses. GraduateSchool of Chosun University master’s thesis 2010.

Kwon BH. Study on Service Quality and Satisfaction of Japanese Tourists. SejongUniversity master’s thesis 1995.

Koh JS. The Effect of Emotional Labor on Clinical Nurses’ Burn out. GraduateSchool of Yonsei University master’s thesis 2010.

Ko JW, Yom YH. The role of social support in the relationship between jobsatisfaction/organizational commitment among hospital nurses. Journal of KoreanAcademy of Nursing 2003; 33(2): 265-274.

Kim SY, Kwon IS, Cho YC. Relationship Between Job Stress and SymptomsAmong Nurses in a University Hospital. Journal of Korea Academia-Industrialcooperation Society 2012; 13(4): 1759-1768.

Kim SM. Nursing Service Quality Measurement for Establishing Nursing ServiceMarketing Directions of One General Hospital - Being Used SERVQUALGraduateSchool of SungKyunKwan University master’s thesis 2005.

Kim KS, Ha EH. Factors Affecting Quality of Nursing Services and Intention toRevisit as Perceived by Hospitalized Patients and Nurses in Medium SizedUrban Hospital. Journal of Korean Clinical Nursing Research 2009; 15(2):103-114.

Kim KJ. The effect on work stress in service quality taken by providers inelderlycare facilities. Chonbuk National University Center for Local Autonomy 2009; 13:79-107.

Kim JI. Emotional Labor, job stress, and fatigue of nurses. Graduate School ofKwandong University master’s thesis 2013.

Kim HC, Kwon KS, Koh DH, Lee JH, Park SG, Shin JY, Lee YC, Kim YK. TheRelationship between Job Stress and Psychosocial Stress among Nurses at aUniversity Hospital. Analysis of Occupational and Environmental Medicine 2006;18(1): 25-34.

Karasek RA, Theorell T, Schwartz JE, Schnall PL, Pieper CF, Michela JL. Jobcharacteristics in relation to the prevalence of myocardial infarction in theUS Health Examination Survey(HES) and the Health and Nutrition Survey(HANES). Am J Public Health 1988; 78: 910-918.

Kang SA. Effect of taping therapy on edema, pain and fatigue of lowerextremities in hospital nurses. Graduate School of Konkuk University master’sthesis 2011.

Kang HG, Ko YK, Jee YG, Kim SJ, Yoon H, Kim MA, Jung WS, Lim JY. TheEffect of Shift-Work on Psychological Factors in University Hospital’s Nurses. Journal of Korean Academy of Nursing 2005; 11(1):79-88.

Joo MK. A Study on the Determinants of consumer Oriented Nursing ServiceQuality. Graduate School of Seoul National University, Doctor’s thesis 2001.

Jo JY. Predictive Model of Emergency Nurses’ Turnover Intention, GraduateSchool of Inha University Doctor’s thesis 2014.

Jin YJ. A Study on fatigue and job stress of nurses. Graduate School ofKwandong University master’s thesis 2003.

ILO. Stress at work. World Labour Reports, Geneva: International Labour Office1996; 65-79.

Hur YJ. Relationship between empowerment, job stress and burnout of nurses inhemodyalysis units. Graduate School of Keimyung University master’s thesis2009.

Haynes SG, Feinleib M, Levine S. Scotch N, Kannel W. The relationship ofpsychosocial factors to coronary heart disease in the Framingham study. Am JEpidemiol 1978; 107(5): 362-383.

Hardy GE, Shapior DA, Borrill CS. Fatigue in the workforce of national healthsearvice trust: Levels of symptomatology and lings with minor psychiatricdisorder, demographic, occupational and work role factors. J PsychosomaticResearch 1997; 43(1): 83-92.

Han SL, Kim DH, Kim HD, Lee CK, Ahn JH, Lee JT, Lee CU. Socio-demographic, Life style and work related Factors Associated with stress and fatigueof white collar workers. Korean Journal of Health Education and Promotion2007; 24(3): 61-71.

Ganster DC, Sime WE, Mayes BT. Type A behavior in the work setting: Areview and some new data. In: Siegman W, Dembroski DM, editors. In Searchof Coronary-Prone Behavior : Beyond Type A. Hillsdale, NJ: Erlbaum 1987.

Evans GW, Palsane MN, Carrere S. Type A Behavior and occupational stress: Across-sectional study of blue- collar workers. J Soc Psychol 1987; 52:1002-1007.

Edwards JR, Bagliom AJ, Cooper CL. Stress, Type A, Coping, and psychologicaland physiological symptoms: A multisample test of alternative models. HumRelations 1990; 43: 919-956.

Dimeo FC. Effects of exercise on cancer-related fatigue. Am Cancer Soc 2001;92(6): 1689-1693.

Davis-Martin S. Outcome and accountability : Getting into the consumerdimension nursing service sector. Marketing Science Institute 1986.

David A, Pelosi A, MacDonald E, Stephens D, Sedger D, Rathbone R. Man ATired, weak or in need of rest; a profile of fatigue among general practiceattenders. British Medical Journal 1990; 301: 1199-1202.

Cummins RC. Perceptions of social support, receipt of supportive behaviors, andlocus of control as moderators of the effects of chronic stress. Am J CommunPsychol 1998; 16: 685-699.

Cooper H, Okamura L, McNeil P. Situation and personality correlates ofpsychological well-being: social activity and personal control. J Res Personality1995; 29: 395-417.

Cohen S, Edwards JR. Personality characteristics as moderators of the relationshipbetween stress and disorder. In: Advances in the investigation of psychologicalstress. Neufeld RWJ. editor. New York: Wiley 1989; 235-283.

Choi SR, Jung HS. Meta analysis about the causal factors and the effect ofjob-stress of clinical nurses. Korea Journal of Occupational Health Nursing2005; 14(1): 71-82.

Chang SJ. The Effects of Psychosocial Factors in the Stress Process. KoreanJournal of Epidemiology 2002; 24(2): 148-163.

Chang SJ. Standardization of collection and measurement of health statisticsdata. The Korean Society for Preventive Medicine. Seoul 2000; 92-143.

Chang SJ. A study on the distribution and risk factors for psychosocialdistress, and the development work site stress reduction program. Ministryof Health & Welfare 2001.

Chang SJ, Koh SB, Kang MG, Cha BS, Park JK, Hyun SJ, Park JH, Kim SA,Kang DM, Chang SS, Lee kj, Ha EH, Ha MN, Woo JM, Cho JJ, Kim HS, ParkJS. Epidemiology of Psychosocial Distress in Korean Employees. Journal ofPreventive medicine and Public health 2005; 38(1): 25-37.

Chae JH. The effects of job Stress and Fatigue of homecare nurses on the qualityof nursing service, Graduate School of Kyung Hee University master’s thesis2013.

Chae GS. A Study on the Positioning of Nursing Services. Graduate School ofYonsei University master’s thesis 1996.

Cha SK, Kim SI, Lim JY. A Study on the influence of internal marketing factorsof the nurse’s organizational commitment. The Journal of Korean NursingAdministration Academic Society 2001; 7(2): 193-204.

Burke RJ. Type A behavior, occupational and life demand, satisfaction, andwell-being. Psychol Rep 1988; 63: 451-458.

Bultmann U, Kant I, van Amelsvoort, L G P M, van den Brandt, P A, Kasl S V. Differences in fatigue and psychological distress across occupations: Resultsfrom the maastricht cohort study of fatigue at work. J Occup Environ Med2001; 43(11): 976-983.

Barker LM, Nussbaum MA. Fatigue, performance and the work environment: asurvey of registered nurses. J Adv Nurs 2011; 67(6) : 1370-1382.

Baker LM. Measuring and modeling the effects of fatigue on performance :Specific application to the nursing profession. University of Missouri, ColumbiaUSA 2009.

Atkins PM, Marshall BS, Javalgi RG. Happy employees lead to loyal patients. Online J Health Care Marketing 1996; 16(4): 14-24.

Aneshensel CS. Social stress: Theory and research. Ann Rev Sociol 1992; 18:15-38.