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대학 교육서비스 실패에 따른 학생 불만족과 불평행동에 대한 연구 : 개인특성과 상황특성의 조절효과를 중심으로 = A Study on Student Dissatisfaction and Complaint Behavior after Educational Service Failure in University: Focused on Moderating Effect of Personal and Situational Characteristics

이치형 2015년

논문상세정보
인용/피인용
' 대학 교육서비스 실패에 따른 학생 불만족과 불평행동에 대한 연구 : 개인특성과 상황특성의 조절효과를 중심으로 = A Study on Student Dissatisfaction and Complaint Behavior after Educational Service Failure in University: Focused on Moderating Effect of Personal and Situational Characteristics' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 교육서비스 실패
  • 불만족
  • 불평행동
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 대학 교육서비스 실패에 따른 학생 불만족과 불평행동에 대한 연구 : 개인특성과 상황특성의 조절효과를 중심으로 = A Study on Student Dissatisfaction and Complaint Behavior after Educational Service Failure in University: Focused on Moderating Effect of Personal and Situational Characteristics' 의 참고문헌

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  • 한국 비영리기관의 현황과 특징
    황덕순 「노동리뷰」, 2, 27-38 [2009]
  • 제품실패에 대한 귀인이 소비자 불만족과 불평행동에 미치는 영향
    권신원 조선대학교 박사학위논문 [2000]
  • 정책집행상의 순응과 불응
    김남옥 「고시연구」, 33(11),344-348 [2006]
  • 정광고,「정책학원론」
  • 점포충성도에 대한 전환장벽과 고객만족의 영향력에 관한 실증적 연구
    박봉규 조광행 「경영학연구」, 28(1), 127-149 [1999]
  • 인터넷 쇼핑몰 이용자의 불평행동
    예종석 「아산재단연구총서」,제129집, 37 [2003]
  • 외식소비자 불만족의 서비스회복에 관한 연구
    전진화 경기대학교 대학원 박사학위 논문 [2004]
  • 양미, “항공사 서비스 회복 연구
    이봉석 ”「관광경영연구」, 12(2),103-130 [2008]
  • 송자, “21세기 대학경영”
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  • 소비자만족/불만족에 영향을 미치는 변수에 관한 연구
    정용길 「서울대학교 경영논집」, 31(1-2). 376-404 [1997]
  • 소비자 후회: 사후가정사고의 영향 및 후회해소노력이 구매후 행동에 미치는 영향
    김은화 전인수 「마케팅연구」, 21(4), 165-188 [2006]
  • 소비자 만족/불만족 판단과정에서 인지적 반응과 감성적 반응의효과:제품성과에 대한 기능적 편익과 심리적 편익의 구분에 따른 연구
    이학식 전선규 최영진 「마케팅연구」, 22(2), 1-19 [2007]
  • 서울대학교 교육연구소.,『교육학용어사전』
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  • 서비스회복이 고객만족과 행동의도에 미치는 영향에 관한 연구
    정현영 청주대학교 박사학위논문 [2000]
  • 서비스마케팅
    이유재 학현사, (4), 5-6 [2013]
  • 서비스 회복과정의 지각된 공정성이 점포애호도에 미치는 영향에 관한 연구 : 백화점을 중심으로
    김용한 인하대학교 박사학위논문 [2004]
  • 서비스 특성이 서비스제공기업과 고객간의 관계형성에 미치는 영향에 관한 연구
    강명수(Myung Soo Kang) 신종칠( Jong Chil Shin ) 「마케팅연구」, 20(1), 29-54 [2005]
  • 서비스 실패요인별 고객의 불만족과 불평행동에 미치는 영향: 국내선 항공사 이용고객을 중심으로
  • 서비스 실패와 회복과정에서 고객 역할의 다차원적 조절효과에 관한 연구
    이충렬 부산대학교 대학원 박사학위논문 [2011]
  • 서비스 산업에서의 고객참여 측정도구 개발: PARTICQUAL
    서문식 안진우 「마케팅연구」, 105-135 [2008]
  • 대학행정서비스의 개선을 위한 실증적 연구 : 수도권 대학행정서비스 고객을 중심으로
    이상림 경기대학교 행정대학원 석사학위논문 [2001]
  • 대학생들의 학업중단 및 학교이동에 대한 탐색적 분석 : 대학선택요인과 대학생활 만족도의 영향
    김성식 「한국교육」, 35(1),227-249 [2008]
  • 대학구조개혁, 어떻게 해야 하나?
    박거용 「경제와 사회」,33-53 [2014]
  • 대학교육시스템에서 교육서비스과정 품질과 교육성과 품질간 관계에 관한 연구
    임병학(Lim Byung-Hak) 조호현(Cho Ho-Hyeon) 「상품학연구」, 25(3), 61-72 [2007]
  • 대학교육서비스품질이 학생만족, 대학이미지 및 긍정적 행동의지에 미치는 인과모형연구
    이경철 「교육행정학연구」, 22(4),287-309 [2004]
  • 대학교육서비스의 고객만족 영향요인에 관한 연구
    김종의(Kim Chong-Eui) 서정희(Seo Joung-Hee) 「경영교육논총」, 38, 39-57 [2005]
  • 대학교육서비스에 대한 공정성 인식이 관계품질과고객의 자발적 행위에 미치는 영향
    윤만희 「경영학연구」, 32(1), 315-340 [2003]
  • 대학교육 서비스품질, 학교브랜드 및 취업과 학생의 만족도, 충성도의 영향관계
    이정원 임지영 한국관광학회 제 63 차 제주학술 심포지엄, 570-581 [2008]
  • 대학교육 서비스품질 요인이 학생만족, 재입학의도 및 구전효과에 미치는 영향
  • 대학 환경특성이 전반적 서비스품질 , 서비스가치와 학생만족에 미치는 영향
  • 대학 서비스 만족이 대학고객 시민행동에 미치는 영향
    이형탁 「대한경영학회지」, 26(4), 1011-1032 [2013]
  • 국립대학교육서비스에 대한 소비자만족의 척도개발
    김미라 황덕순 「소비자학연구」, 16(3), 25-43 [2005]
  • 박사
    교육행정서비스의 질이 만족도와 애교심에 미치는 영향 : 대구·경북지역 대학생을 중심으로
    성석주 성석주 계명대학교 박사학위논문 [2009]
  • 박사
    관광자의 만족/불만족 및 재방문의 평가합치적 접근
    김인호 광운대학교 대학원 박사학위 논문 [1993]
  • 박사
    공정성지각이 서비스회복 성과에 미치는 영향에 관한 연구 : 상황변수의 조절효과를 중심으로
    정혜란 경기대학교 대학원 박사학위논문 [2007]
  • 고객의 참여행동과 시민행동이 서비스 품질지각과 재구매의도에 미치는 영향
    공태식 유재원 한상린 「경영학연구」, 33(2), 473-502 [2004]
  • 고객만족의 정의 및 측정에 관한 연구
    李侑載 「경영논집」,29(1), 145-168 [1995]
  • 고객만족 연구에 관한 종합적 고찰
    이유재 「소비자학연구」, 제11(2), 139-166 [2000]
  • 「마케팅 관리적접근」
    권익현 안광호 임병훈 제2판, 경문사,544-545 [2002]
  • “행정지식공유의 영향요인과 행정지식공유의 성과에 관한연구: 충청남도와 천안시 공무원을 중심으로,”
    유규상 한남대학교 대학원 박사학위 논문 [2007]
  • “항공사의 서비스 실패와 회복이 고객만족과 애호도에 미치는 영향
    장태선 ” 동아대학교 박사학위 논문, 21-22 [2004]
  • “한국 현대 고등교육발전 반세기의 평가와 반성,”
    이현청 「교육학연구」, 33(2), 107-122 [2000]
  • “프렌차이즈 경로상에서의 환경 동태성, 경로간 경쟁 및경로통제에 관한 연구,”
    박종희 연세대학교 박사학위청구논문 [1991]
  • “팀비서의 갈등유형이 직무태도에 미치는 영향,”
    정성휘 「비서학논총」, 21(1), 5-28 [2012]
  • “조직원의 성격유형에 따른 갈등관리방식의 차이가 조직커뮤니케이션 만족에 미치는 영향에 관한 연구,”
    김연주 장하용 「한국언론정보학보」, 62, 95-118 [2013]
  • “조리?외식관련 대학생들의 교육환경 만족도에 관한 연구,”
    이종호 「한국조리학회지」, 74-84 [2011]
  • “인터넷 서비스품질 보증행동 유발요인의 만족도가 불평 및 구전에 미치는 영향,”
    서창적 안월주 「서비스경영학회지」, 2(2), 131-149 [2001]
  • “인터넷 상에서 소비자의 상호작용 스타일이 불평행동에미치는 영향,”
    임승희 「소비자학연구」, 22(2), 277-302 [2011]
  • “음식점 서비스 불만족이 재구매에 미치는 영향,”
    최인혁 「한국비즈니스 리뷰」, 3(3), 63-84 [2010]
  • “소비자파워에 의한 갈등이 경로관리에 미치는 영향,”
    서봉철 「유통연구」, 창간호, 83-107 [1995]
  • “소비자의 불평행동 의도: 유형별 결정요인을 중심으로,”
    배병렬 「대한경영학회지」, 17, 25-60 [1998]
  • “소비자불평행동과정에서 나타나는 소비자의 문제행동에 관한 탐색적 연구”
    박현주(Hyun joo Park) 백병성 「소비자문제연구」 [2009]
  • “소비자만족에 관한 연구,”
    권해도 서울대학교 대학원 박사학위논문 [1990]
  • “소비자 불평처리과정에서 공정성차원의 지각차이에 관한연구,”
    전현배 「산업경영연구」, 26(2), 121-138 [2003]
  • “소비자 만족과 불만족에 관한 연구,”
    全榮鍾 「사회과학논총」,7, 117-141 [1989]
  • “소매서비스업에서의 고객참여행동 수준에 관한 연구,”
    안진우 「대한경영정보학회」, 30(3), 191-215 [2011]
  • “서비스실패 원인 및 서비스회복 대응방법간의 부합여부가 고객만족도에 미치는 영향력에 관한 연구: 지각된 공정성의 조절효과 중심으로,”
    손정민 이승연 황미연 「대한경영학회지」, 25(6), 2871-2893 [2012]
  • “서비스 제공자와 서비스 이용자 간의 서비스 품질에 관한 인식 차이 연구 -대학 행정서비스를 중심으로,”
    박의정 송광석 유한주 「품질경영학회지」, 39(1), 78-89 [2011]
  • “불평처리노력이 만족도 증가에 미치는 영향 -관여도, 불평처리 기대수준, 사전신뢰도의 조절효과를 중심으로,”
    김은화 유광우 「지역발전연구」, 7(1), 203-219 [2007]
  • “대학원생의 학원 교육서비스에 대한 소비자불만족과 대응행동,”
    민남희 이은희 「소비자학연구」, 11(4), 85-108 [2000]
  • “대학생의 교육 만족도 조사 연구,”
    이석열 남서울대학교논문집, 13(1), 201-223 [2007]
  • “대학도서관 이용자의 불평의도와 그 선행요인에 관한 연구,”
    오동근 「한국도서관 정보학회지」, 33(4), 61-83 [2002]
  • “납세의식이 납세순응 행위에 미치는 영향,”
    김영락 임영규 「세무회계 연구」, 203-225 [2013]
  • “국제선 항공사 기내서비스에 관한 불만족과 불평행동유형에 관한 연구,”
    양현주 「관광정책학연구」, 9(2), 129-154 [2003]
  • “국제 물류기업의 서비스 실패와 회복이 고객만족과 애호도에 미치는 영향에 관한 연구,”
    임광수 한국해양대학교 박사학위 논문,33-37 [2008]
  • “국외여행서비스 소비자의 불만족 요인과 불평행동에 관한연구,”
    박철호 「여행학연구」, 12, 79-103 [2000]
  • “구매과정에서의 판매자에 대한 소비자들의 태도와 유형,”
    김정훈 「Family and Environment Research」, 37(9), 73-84 [1999]
  • “교육서비스 품질이 고객 만족 및 재 구매에 미치는 영향에 관한 실증적 연구: 평생교육센터(기업소속) 중심으로,”
    김지현 서경대학교박사학위논문 [2011]
  • “교원능력개발평가 정책집행의 순응요인에 관한 연구,”
    김효재 서강대학교 교육대학원 석사학위논문 [2012]
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