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IT서비스산업에서 파트너십 전략과 고객관계 전략이 정보시스템 성과에 미치는 영향

정종기 2014년

논문상세정보
인용/피인용
' IT서비스산업에서 파트너십 전략과 고객관계 전략이 정보시스템 성과에 미치는 영향' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 그래픽디자인, 도안, 포스터
  • it서비스
  • 고객관계요인
  • 상호 보완성
  • 시스템 품질
  • 시스템만족도
  • 시스템통합
  • 시스템통합사업자
  • 신뢰도
  • 정보공유
  • 참여
  • 커뮤니케이션
  • 컨소시엄
  • 파트너명성
  • 파트너십
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
639 0

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' IT서비스산업에서 파트너십 전략과 고객관계 전략이 정보시스템 성과에 미치는 영향' 의 참고문헌

  • 한국기업의 국제전략제휴 성과 결정요인
  • 트위터, 페이스북 등 SNS가 금융에 주는 영향
    김남훈 트위터 [2010]
  • 직무수행과 상사의 동기귀인이상사의 부하신뢰에 미치는 영향 관한 연구
    [2009]
  • 중국진출 한국기업에서 몰입형인사시스템이 인사관리 효과성에 미치는 영향: 경쟁전략과본사파견인력의 조절효과
  • 정보시스템분석 감리지침 연구
    문대원 [1997]
  • 정보시스템 평가지표 개발에 관한 실증적 연구
    김상훈 정해용 「한국경영과학지」 [2003]
  • 정보시스템 외주위탁에서 파트너쉽의 품질 사회적 이론관점
    이재남 정보시스템 외주위탁에서 파트너쉽의 품질: 사회적 이론관점 [1999]
  • 전자정부서비스에 대한 사용자 만족도 결정요인에 관한 연구
    강동석 [2009]
  • 전자상점 성과에 관한 이론적 모형 구축
    김상훈 윤철호 「경영과학」 [2003]
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    채서일 [1990]
  • 공통방법편의의 원인과 해결방안
    [2007]
  • 박사
    공공부문 정보시스템의 통합적 평가모형
    정해용 한국경영정보학회 춘계학술대회 논문집 [2003]
  • “Interfirm Alliances in the Small Business: The Role of Social Networks”
    BarNir A Smith K.A Interfirm Alliances in the SmallBusiness: The Role of Social Networks [2002]
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    서의호 [2007]
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  • Using Neural NetworkAnalysis to Evaluate Buyer-seller Relationship
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    Chen Understanding CustomerRelationship Management(CRM): People [2003]
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  • Towards the Differentiation ofthe Trust in Supervisor and Trust in Organization
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    Mayer The Effect of the PerformanceAppraisal System on Trust for Management: A Field Quasiexperiment [1999]
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    Hendricks Singhal Stratman TheImpact of Enterprise Systems on Corporate Performance: AStudy of ERP [2007]
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    Hunt,S.D Morgan,R.M The Commitment-TrustTheory of Relationship Marketing [1994]
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  • The Sales Manager as a Role Model: Effects on Trust, JobSatisfaction, and Performance of Sales People
    Rich The Sales Manager as a Role Model: Effects onTrust [1997]
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    Gr?nroos The Marketing Strategy Continuum: A Marketing Conceptfor the 1990s [1991]
  • The Loyalty Ripple Effect:Appreciating the Full Value of Customers
    Gremler W.B.Stephen The Loyalty Ripple Effect:Appreciating the Full Value of Customers [1999]
  • The Issue of Establishing Relationships withCustomers in Service Companies: When Are RelationshipsFeasible and What Form Should They Take?
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    Delone Mclean The DeLone and McLean Modelof Information System Success: A Ten-year Update [2003]
  • The CustomerRelationship Management Process: Its Measurement and Impact on Performance
    Ruinartz Wayne D.Hoyer The CustomerRelationship Management Process: Its Measurement and Impacton Performance [2004]
  • The Customer Relationship ManagementEcosystem
    Meta Group [2000]
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    Buttle [2001]
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    Hannaford [1976]
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    Mattson [1973]
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  • Strategic alliances : an entrepreneurial approach to globalization
    Yoshino, M. Y Strategic Alliances: AnEntrepreneurial Approach to Globalization [1995]
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    Morgan Social Customer Strategy Hoe Achieved [2010]
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    Greenberg [2012]
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    Kavan Pitt Watson Service Quality: AMeasure of Information Systems Effectiveness [1995]
  • Service Encounters and Service Relationships:Implications for Research
    Czepiel Service Encounters and Service Relationships :Implications for Research [1990]
  • Self-Reporters in Organizational Research: Problems and Prospects
    Organ Podsakoff Self-Reporters inOrganizational Research: Problems and Prospects [1986]
  • Selection Criteria for Social Media MonitoringPlatforms
    Gassman [2012]
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    Oliver Satisfaction: A Behavior Perspective on the Consumer [1997]
  • Rules to Break & Laws to Follow: HowYour Business Can Beat the Crisis of Short-Termism
  • River Magic: ExtraordinaryExperience and the Extended Service Encounter
  • Rethinking Internal Communication:A Stakeholder Approach
  • Resource-based view of strategic alliance formation: Strategic and social effects in entrepreneurial firms
    Eisenhardt Schoonhoven Resource-BasedView of Strategic Alliance Formation: Strategic and Social Effectsin Entrepreneurial Firms [1996]
  • Relationship Quality inservice Selling: An Interpersonal Influence Perspective
    Crosby.R.A K.R.Evans RelationshipQuality in Service Selling: An Interpersonal InfluencePerspective [1990]
  • Relationship Quality in B2B ServiceContext
    Jarvelin U.Lehtinen Relationship Quality in B2BService Context [1996]
  • Relationship Marketing, Strategy and Implementation
    Payne,A. [1999]
  • Relationship Marketing of Services-Growing Interest, Emerging Perspectives
    Berry Parasuraman Relationship Marketing of Services - GrowingInterest [1995]
  • Relationship Approach to Marketing in Service Contexts: The Marketing and Organizational Behavior Interface
    Groroos Relationship Approach to Marketing in Service Contexts: The Marketing and Organizational Behavior Interface [1990]
  • Re-ConceptualizingInformation System Success: The IS-Impact MeasurementModel
  • Psychometric Theory
    Pummer Psychometric Theory [2000]
  • Pragmatic Perspectives on the Measurement of Information Systems Service Quality
  • Plugging into Strategic Partnerships : The Critical is Connection
    Henderson Plugging into Strategic Partnerships：TheCritical IS Connection [1990]
  • Perceived service quality and user satisfactionwith the information services function
  • Perceived importance of information systems success factor: A meta analysis of group differences
    Li Perceived Importance of Information SystemsSuccess Factor: A Meta Analysis of Group Differences [1997]
  • Partner Selection and Venturing Success: TheCase of Joint Ventures in China
    Luo [1997]
  • Partner Selection Criteria and Success ofTechnology Transfer: A Model Based on Learning Theory Appliedto the Case of Indo-German Technical Collaboration
    Kumar [1995]
  • Outsourcing Relationships, in Khosrowpour,Mehdi. Managing Information Technology Investment withOutsourcing
    Klepper Outsourcing Relationships [1995]
  • Outsourcing Information TechnologySystems, and Services
    Jones Klepper Outsourcing Information TechnologySystems [1998]
  • Organizing for Solutions:Systems Seller vs Systems Integrator
  • Organizational trust and interfirm cooperation: An examination ofhorizontal versus vertical alliances
    Rindfleisch Organizational Trust and Inter FirmCooperation: An Examination of Horizontal Versus VerticalAlliances [2000]
  • Organizational performance effects of ERP systems usage: The impact of post-implementation changes
    Bhattacharya Nicolaou OrganizationalPerformance Effects of ERP Systems Usage: the Impact ofPost-Implementation Changes [2006]
  • Not So Different Afte All: A Cross- Discipline View of Trust
  • Modern factor analysis
    Harman, Harry Horace Modern Factor Analysis [1976]
  • Measuring information systems service quality: Concerns for a complete canvas
  • Measuring Performance ofInternational Joint Ventures
    Gremler Hebert Measuring Performance ofInternational Joint Ventures [1991]
  • Measuring InformationSystems Success: Models, Dimensions, Measures, andInterrelationships
    Delone Mclean Petter MeasuringInformation Systems Success: Models [2008]
  • Marketing Service Competing and Through Quality
    Berry Parasuraman Marketing Service [1991]
  • Manufacturer Influence versus ManufacturerSalesperson Influence Over the Industrial Distributor
    Zemanek [1997]
  • Managing Customer Relationships for Profit: the Dynamics of Relationship Quality
    C.Gronroos Storbacka T.Strnadyik ManagingCustomer Relationships for Profit: The Dynamics of RelationshipQuality [1994]
  • Managing Customer Relationship through EBusinessCollaboration
    Kohli [2002]
  • Managers as Initiator of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior
    [1998]
  • Leading theDevelopment and Implementation of Collaborative InterOrganizational System
  • Key Supplier Manager(KSM): anEmerging Function in Purchasing
  • Key Account Management in the Industrial Field.The Account Team for an Efficient Reconfiguration of theSupplier-Customer Relationship
    Pardo [2001]
  • KIS Industry outlook -System Integration산업동향 및 전망
  • Is your company ready for one-to-one marketing?
    Dorf Peppers Rogers Is Your Company Readyfor One-to-One Marketing [1999]
  • Investments and involvements as mechanisms producingcommitment to the organization
  • International Strategic Alliance-Cooperating toCompete
    David [1995]
  • Internal Service Barometers
    Bruhn [2003]
  • IntegratedSolutions in the IT Industry: The Key Role of AllianceManagers
    [2007]
  • InformationSystemSuccess:TheQuestfortheDependentVariable
    Delone Information System Success: The Quest forthe Dependent Variable [1992]
  • Information SystemsSuccess Measurement
  • Information SystemsOutsourcing Reasons and Risks: An Empirical Study
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    Pan [2005]
  • Information SystemSuccess: Individual and Organizational Determinants
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  • IS Project Characteristics and Performance: AKuwaiti Illustration
    Aladwani [2000]
  • IS ApplicationCapabilities and Relational Value in Interfirm Partnerships
  • HowSalespeople Build Quality Relationship: A Replication andExtension
  • Guide to Understanding Social CRM
  • Gartner Identifies the Top 10 Strategic TechnologyTrends for 2014
    Gartner [2013]
  • From the Vendor’s Prospective:Exploring the Value Proposition in Information TechnologyOutsourcing
    Levina Ross [2003]
  • From Marketing Mix to Relationship Marketing:Towards a Paradigm Shift in Marketing
    Gr?nroos From Marketing Mix to Relationship Marketing:Towards a Paradigm Shift in Marketing [1994]
  • Factors affecting trust in market research relationship
    Deshpande Moorman Factors AffectingTrust in Market Research Relationship [1993]
  • Examiningtrust in information technology artifacts: The effects of systemquality and culture
  • Evaluative and relational influences on service loyalty
  • Evaluating structural equation models with unobservable variables and measurement error
    Fomell C. and Larcker D.F Evaluating Structural EquationModels with Unobservable Variables and Measurement Error [1981]
  • E-Business : Roadmap for Success
  • Does Trust Matter?Exploring the Effects of Interorganizational and InterpersonalTrust on Performance
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  • Do strategic alliances create value?
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    Anand [2000]
  • Do Supply Chain ITAlignment and Supply Chain Interfirm System Integration ImpactUpon Brand Equity and Firm Performance?
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