Assessing the Dimensionality and Structure of the Consumption Experience : Evaluation, Feeling and Satisfaction
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R.L.OliverAssessing the Dimensionality and Structure of the Consumption Experience: Evaluation[1993]
An assessment of the relationship between service quality and customer satisfaction in the formation of consumer's purchase intentions
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TaylorAn Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers Purchase Intentions[1994]
Affect in Dyadic Negotiation: A Model and Propositions