연구동향 분석
박사

호텔이용객의 인지적평가, 만족, 감성적반응, 이용동기 사이의 관계에 관한 연구 : 호텔선택속성, 인지적평가, 만족, 감성반응, 이용동기 = A Study on the Relationshops between Hotel GuestsCognitive Evaluation, Satisfaction, Emotional response, and Usage Motivation

이우형 2013년

논문상세정보
인용/피인용
' 호텔이용객의 인지적평가, 만족, 감성적반응, 이용동기 사이의 관계에 관한 연구 : 호텔선택속성, 인지적평가, 만족, 감성반응, 이용동기 = A Study on the Relationshops between Hotel GuestsCognitive Evaluation, Satisfaction, Emotional response, and Usage Motivation' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 감성반응
  • 만족
  • 이용동기
  • 인지적평가
  • 호텔선택속성
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
1,131 0

0.0%

' 호텔이용객의 인지적평가, 만족, 감성적반응, 이용동기 사이의 관계에 관한 연구 : 호텔선택속성, 인지적평가, 만족, 감성반응, 이용동기 = A Study on the Relationshops between Hotel GuestsCognitive Evaluation, Satisfaction, Emotional response, and Usage Motivation' 의 참고문헌

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  • 호텔이용객의 지각된 위험이 감정, 만족및 애호도에 미치는 영향
    오수경 전명숙 하동현 호텔이용객의 지각된 위험이 감정 [2011]
  • 호텔선택속성 포지셔닝 분석을 통한 서울지역 특급호텔 경쟁력 비교, 서울 내국인의 평가를 중심으로
    박경연 오정학 윤유식 호텔선택속성 포지셔닝 분석을 통한 서울지역 특급호텔 경쟁력 비교 [2009]
  • 호텔선택 결정속성에 의한 비즈니스 FIT의 시장세분화에 관한 연구(3)
  • 호텔서비스품질 만족도에 집단별 특성 분류에관한 연구
  • 호텔서비스 품질과 지각된 서비스가치가 비즈니스 고객 만족에 미치는 영향
    김민선 [2004]
  • 박사
    호텔서비스 인카운터에서의 지각된 서비스품질, 고객태도, 만족, 재이용의도간의 영향관계
    최주호 최주호 호텔서비스 인카운터에서의 지각된 서비스품질 [2003]
  • 호텔고객의 서비스보증, 지각된 적합성과 고객가치, 관계만족 간의 관계연구
    전용수 호텔고객의 서비스보증 [2010]
  • 호텔 이미지 요인이 고객만족,재방문의도,추천의도에 미치는 영향에 관한 연구
    이은지 이준혁 호텔이미지 요인이 고객만족 [2007]
  • 호텔 서비스품질 측정 속성과 차원 개발
    [1999]
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    최승만 호텔 레스토랑의 물리적 환경지각이 감정반응 [2007]
  • 특급호텔이용자의 지각된 가치, 고객만족, 재방문및 추천의도간의 관계연구
    안대희 전정아 특급호텔이용자의 지각된 가치 [2007]
  • 중저가 호텔 경쟁력 제고방안
    이주형 [2004]
  • 공평성 지각이 소비자 감정과 만족에 미치는 영향
  • 고객만족도 측정:NCSI와 KCSI의 평가와 새로운 지수개발방안
    이학식 임지훈 고객만족도 측정: NCSI와 KCSI의 평가와 새로운지수개발 방안 [2005]
  • 경주지역 호텔식음료 시설의 선택속성에 관한 연구
    장병주 정연국 경주지역 호텔 식음료 시설의 선택속성에 관한 연구 [2002]
  • Which Hotel Attributes Matter? AReview of Previous and a Framework for Future Research
  • Universal and Cultural Difference in FacialExpressions of Emotion In J. K. Cole (ed.)
    Ekman [1972]
  • UnderstandingCustomer Expectation of Service
  • TheBehavior Consequences of Service Quality
  • The StrategicManagement of Service Quality
  • The Social Psychology of Tourist Behavior
    Pearce [1982]
  • The Role ofCognition and Affect in the Formation of Customer Satisfaction:A Dynamic Perspective
  • The Role of Emotions in Marketing
  • The Perceived Importance of Price as OneHotel Selection Dimension
    Lockyer [2005]
  • The Moderator-mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic and Statistical Considerations
    David A.Kenny Reuben M.Baron The Moderator-MediatorVariable Distinction in Social Psychological Research:Conceptual [1986]
  • The Impact of Affect on Service Quality and Satisfaction: The Moderation of Service Contexts
  • T he basis of hotel selection
    R.C.Lewis [1984]
  • Store Environment andConsumer Purchase Behavior : Mediating Role of ConsumerEmotions
    Sherman Smith R.B Store Environmentand Consumer Purchase Behavior: Mediating Role of ConsumerEmotions [1997]
  • Store Atmosphere, An Environmental Psychology Approach
    Donovan Rossiter Store Atmosphere : An Environmental Psychology Approach [1982]
  • Shopping Risk Perception: Effectson Tourists' Emotions, Satisfaction and Expressed LoyaltyIntentions
    F.Yuksel Yuksel Shopping Risk Perception: Effectson Tourists' Emotions [2007]
  • Servqual: A multiple-item scale for measuring consumer perceptions of service quality
    정일환 SERVQUAL: A Multiple Item Scale for Measuring ConsumerPerceptions of Service Quality [1988]
  • Service blueprinting: a practicaltechnique for service innovation
  • Service Quality, Emotional Satisfaction, andBehavioral Intentions: A Study in the Hotel Industry
    Ladhari Ladhari, R. Service Quality [2009]
  • Selecting a Hotel andDetermining Salient Quality Attributes: A Preliminary Study ofMature British Travelers
  • Segmentation by Motivation inRural Tourism: A Korean Case Study
  • Quality, Satisfaction and Behavioral Intentions
    Baker John L.Crompton Quality [2000]
  • Psychometric theory (3rd ed)
    Nunnelly, J. C. Psychometric Theory (3rded.) [1994]
  • Outcomes of Service Encounter Quality in a Businessto Business Context
  • On the Primacy of Cognition
    Adaptation Lazarus On the Primacy of Cognition [1984]
  • Motivation for pleasure vacation
    Crompton [1979]
  • Modelling the Relationshipbetween Perceived Value, Satisfaction and RepurchaseIntentions in a Business to Business, Services Context: AnEmpirical Examination
    Patterson Spreng Modelling the Relationshipbetween Perceived Value [1997]
  • Model of consumer satisfaction formation: An extension
    Tse Wilton [1988]
  • Measuring service quality: A reexamination and extension
    Cronin Jr. J. J. Cronin, J. J. Cronin, J. J. Jr. Cronin,J. Joseph Measuring Service Quality:A reexamination and Extension [1992]
  • Measuring service quality in the hotel industry: A study in a business hotel in Turkey
    Akbaba [2006]
  • Measuring TouristSatisfaction by Attribute and Motivation: The Case of aNature-Based Resort
  • Measuring TouristMotivation
    Fodness Measuring Tourist Motivation [1994]
  • Measuring ExperienceEconomy Concepts : Tourism Applications
  • Measuring Emotions in the Consumption Experience
    Richins [1997]
  • Measurement of Service Quality Planning Institute
    Yilmaz.I [2009]
  • Managing theTotal Customer Experience
  • Key Factors in GuestSatisfaction
  • Isolating Differences in Hotel Attributes
    Rewis [1984]
  • ImportantAttributes of Lodging to Gain Repeat Business: A Comparisonbetween Individual Travels and Group Travels
  • Guest' Perceptions onthe Factors Influencing Customer Loyalty: An Analysis for UKHotels
  • Gender Effects onRelational and Core Service Dimensions of Hotel ChoiceDecisions: An Economics of Information Perspective
  • Frequent Travelers: Make Them Happyand Bring Them Back
    Knutson [1988]
  • Exploring Asian CruiseTravelers’Travel Experience and Perception 16thHospitality Graduate Students Research Conference
    L.A.Cai [2011]
  • Evoking emotion: affective keys to hotel loyalty
    Barsky,J Nash L. Evoking Emotion: Affective Keys toHotel Loyalty [2002]
  • Emotional intelligence
  • Emotional Profiling
    Edwardson [1998]
  • Emotion: A Psychoevolutionary Synthesis
    Plutchik Emotion: A Psycho-Evolutionary Synthesis [1980]
  • DimensionsofHotelChoicecriteria:Congruencebetween Business and Leisure Travelers
    Yavas Dimensions of Hotel ChoiceCriteria : Congruence between Business and LeisureTravelers [2005]
  • Determinants of Hotel Guest'Satisfaction and Repeat Patronage in the Hong Kong HotelIndustry
    Choi [2001]
  • Customer Satisfaction in aRetail Setting: The Contribution of Emotion
    Burns Customer Satisfaction in a RetailSetting: The Contribution of Emotion [2006]
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    Solomon ConsumerBehavior [1998]
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    Parasuraman [1985]
  • Cognitive, affective and attribute bases of the satisfactionresponses
    Oliver Cognitive [1993]
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    Oatley [1987]
  • Business Travellers' Hotel Expectations andDisappointments: A Different Perspective to Hotel AttributeImportance Investigation
    Dolnicar [2002]
  • Building the service brand by creating and managing an emotional brand experience
    Morrison [2007]
  • Attraction Attributesand Motivations: A Canonical Correlation Analysis
    M.Uysal Pyo.S Attraction Attributes andMotivations: A Canonical Correlation Analysis [1989]
  • An approach to environmental psychology
    Mehrabian, Albert An Approach to Environmental Psychology [1974]
  • An Exploratory Study ofDesired Hotel Attributes for American Tourists Vacationing inChina and Ireland
  • Ability of experience design elements to elicitemotions and loyalty behaviors