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주의분산도구의 복잡성이 지각된 대기시간에 미치는 영향 : 레스토랑의 서비스 대기상황을 중심으로

한종헌 2011년

논문상세정보
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' 주의분산도구의 복잡성이 지각된 대기시간에 미치는 영향 : 레스토랑의 서비스 대기상황을 중심으로' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 대기상황
  • 대기시간
  • 레스토랑
  • 복잡성
  • 서비스
  • 주의분산도구
  • 지각
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
229 2

0.3%

' 주의분산도구의 복잡성이 지각된 대기시간에 미치는 영향 : 레스토랑의 서비스 대기상황을 중심으로' 의 참고문헌

  • 박사
    호텔 레스토랑 서비스 인카운터에서 서비스회복 공정성지각이 고객감정을 통한 고객태도에 미치는 영향 연구
    안성근 호텔 레스토랑 서비스 인카운터에서 서비스회복 공정성 지각이 고객감정을 통한 고객태도에 미치는 영향 연구 [2009]
  • 지각된 대기가 재구매 의도에 미치는 영향과 그 조절 변수에 관한 연구
    윤세남 [2007]
  • 의료서비스접점에서 대기시간이 서비스품질평가와 애호도에 미치는 영향
  • 의료서비스에서 지각된 대기시간이 병원의 이미지 형성 및 재방문에 미치는 영향에 관한 연구
    강한승 [2007]
  • 시스템 시뮬레이션과 시뮬레이션 언어
    김승연 [1993]
  • 서비스 대기의 심리학적 접근
  • 서비스 대기관리: 서비스 대기시간과 품질평가의 관계에 있어서 영향을 주는 요인들에 관한 연구
  • 서비스 기업의 심리적 대기모형에 관한 연구
    김권수 [2003]
  • 레스토랑 실내음악의 템포가 서비스시간 지각에 미치는 영향
  • 대기시간이 서비스품질평가에 미치는 영향
    박유식 마케팅연구 [2000]
  • 공항 내 항공기 탑승객의 대기시간관리에 관한연구
    최은주 [2006]
  • Work and/orFun: Measuring Hedonic and Utilitarian Shopping Value
  • What to tell consumers in waits of different lengths: An integrative model of service evaluation
    Hui Tse [1996]
  • Waiting for service: Ten years of empirical research
  • Waiting for Service: The Relationship betweenDelays and Evaluations of Service
    Taylor Taylor, S. Waiting for service: The relationship between delays and evaluations of service [1994]
  • Towards the better management of tourist queues
    Pearce [1989]
  • Time budgets and consumer services: In services marketing 10 a changing environment
  • Time and consumer behavior: An interdisciplinary overview
  • The waiting experience: toward service quality 111 the leisure industry
  • The psychological cost of waiting
    Osuna [1985]
  • The perception of time
    Allan [1979]
  • The influence of music on consumers'temporal perceptions: Does time fly when you're having fun?
  • The effects of the service enviroment on affect and consumer perception of waiting time: An analysis of an industrial technology diffusion
  • The economics of information
    Stinger [1961]
  • The Role of Outcome Quality as a Detenninant of Overall Service Quality in Different Categories of Services Industries: An Enperical Investigation
    Powpaka [1996]
  • The Psychology of Waiting Lines; In The Service Encounter Managing Employee' Customer Interaction
    Maister [1995]
  • The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun
    Holbrook The experiential aspects of consumption: Consumer fantasies [1982]
  • The Effect of Music. Wait-Length Evaluation. and Mood on a Low-cost Wait Experiment
  • Temporal Cognition Current Directions in Psychological Science
    Block Zakay [1997]
  • Subjectine Vs. Objective Time Measures: A note on the perception of time in cosumer behavior
    Hornik [1984]
  • Storeatmosphere and purchasing behavior
  • Stimulus complexity and prospective timing: Clues for a parallel process model of time perception
  • Servicescapes: The impact of physical surroundings and employee reponses
    Bitner [1992]
  • Service management for competitive advantage
  • Queuing and waiting
    Schwartz [1975]
  • Prospective and retrospective duration judgements: and executive-control perspective Acta Neurobiologiae Experimentalis
    Block Zakay [2004]
  • Problems and strategies in services marketing
  • Prescription for the waiting-in-line blues: Entertain, enlighten, and engaged
    Katz Larson Prescription for the waiting-in-line blues: Entertain [1991]
  • Perspectives on queues: Social justice and the psychology of queuing
    Larson [1987]
  • Managing perceptions of waitingtimes in service queues
    Jones Peppiatt.E Managing perceptions of waiting times in service queues [1996]
  • Managing Quality: the Strategic and Competitive Edge
    Gravin Managing Quality: The Strategic and Competitive Edge [1988]
  • Improving service: managing response time in hospitality operations
    Dent Jones Improving service: Managing response time in hospitality operations [1994]
  • How waiting affects customer satisfaction with the service: The role of subjective variables, management of service: A multidisciplinary approach
    Pruyn Smidts How waiting affects customer satisfaction with the service: The role of subjective variables [1994]
  • How much time did you wait in line?
  • How disconfirmation, perception and actual waiting time impact customer satisfaction
    Davis Heineke How disconfirmation [1998]
  • Gap analysis of professional service quality
  • Evaluation serVIce encounters: The effects of physical surroundings and Employee Responses
    Bitner [1990]
  • Effects of waiting on the satisfaction with the service: Beyond objective time measures
  • Consumers' reactions to waiting: When delays affect the perception of service quality
  • Consumer perception and evaluation of waiting time: a field experiment
  • Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance
    Rolph E.Anderson Consumer dissatisfaction: the effect of disconfirmed expectancy on perceived product performance [1973]
  • Breaking free from prduct marketing
    Shostack [1977]
  • An analysis of customer satisfaction with waiting times in a two-stage service process
  • An Empirical Assessment of theSERVQUAL Scale
    Babakus An empirical assessment of the SERVQUAL scale [1992]
  • Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria
    L.L.Berry Parasuraman Alternative Scales for Measuring Service Quality: A Comparative Assessment Based on Psychometric and Diagnostic Criteria [1994]
  • A Service Quality Model and Its Marketing Implications
    Gr?nroos A servIce quality model and its marketing implications [1984]
  • A Framework for Relating Waiting Time and Customer Satisfaction in a Service Operation
    Davis Vollmann A framework for relating wait.ing time and customer satisfaction In a service operation [1990]
  • A Field Study of Casual Inferences and Consumer Reaction: The View from the Airport
  • A Conceptual model of service quality and its implecations for future research